ios 10.2.1 to 10.3 battery drain

Hi there,

Iphone 7, Since upgrading to 10.2.1 and now 10.3, The battery life has been horrible.

Especially in standby where it can be charged at 100% and within 4 hours sitting and not being used it will drop 20% battery, Its starting to get very annoying as i'm now having to charge my iphone twice a day, I would be lucky to get 2-3 hrs device usage according to battery settings. I also have friends with the same issue since updating to 10.2.1 and beyond.


Any ideas on what is causing it as i've tried the 10.3.2 public beta and no change in issue.

Starting to with i hadn't sold my Pixel.


Dan

Posted on Mar 31, 2017 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2017 11:04 AM

Let me try to be helpful. Whatever the problem is, it is NOT a problem with the specific version (in this case, 10.3.3). If you assume it is a problem with the version you will never resolve it. There are a couple of reasons I say that. The first is that this was a trivial change, adding a few lines of code to block a hacker from taking over the radio chip. There is no way such a small change could have created a battery drain problem.


The more general reason is that in the 10 years and dozens of updates that have been released, there are a small number of phones that report increased battery drain after EVERY update. The number of reported problems for 10.3.3 is an order of magnitude fewer than for several other recent releases, and even those were small numbers. There are only two cases where this was actually a problem with the release; 2.0 and 3.1.0. And the many thousands of posts after each of these releases demonstrated that.


If it isn't the version itself, what causes the sudden change in battery life? Sometimes when a version is installed it causes a problem in an app. The update process terminates running apps, and not all of the 1 million+ apps are coded to handle that gracefully. When they restart they may have lost the status of whatever they were doing. They keep retrying and failing, consuming battery in the process.


Another possible related cause is Microsoft Exchange. There is a flaw in the Exchange ActiveSync protocol. It has been there forever; fixing it would require a protocol change, which would break billions of devices that use ActiveSync. So Microsoft doesn't fix it. If an ActiveSync device loses its place in what it was doing it creates a new connection to the Exchange server. But the Exchange server doesn't know about the problem. It accepts the new connection, but doesn't kill the old one, which keeps trying and failing, again using energy. If you have an MS Exchange account and you have a battery problem (even not associated with an iOS update) either turn off the account in Settings, restart the phone, and turn it back on. Or delete it, restart, and add it back.


In general, go to Settings/Battery and see which apps are using the most energy. Wait at least a day after the update to do this, so you have 24 hours worth of data.


Troubleshooting steps for sudden changes in battery life:

  • Kill all running processes, then restart the phone. Note that this will not necessarily fix the problem of stuck apps, however, because they may restart in the same state they were in when killed.
  • Connect to iTunes, restore iOS, and restore your backup. This does 2 things: it deals with the possible but unlikely problem that the iOS version on the phone is corrupted, and it also assures that all apps restart fresh. Remember that app data must be restored, which uses energy, so wait at least 24 hours to see if the problem is resolved. If not:
  • Repeat, and set up the phone as new. Do not log in to iCloud. Do not install any email accounts, calendars or contacts. Do not install any apps. If the problem is still present after a few hours your phone has a hardware problem.
  • If this does resolve the problem try restoring your backup. If the problem comes back you have corrupt data for one or more apps. You can try to figure out which app from Settings/Battery.
492 replies

Aug 7, 2017 5:57 PM in response to Jonathanpxxxx

Hey yep have on my phone - no particularly offending apps listed in battery. Also let my phone drain down to nothing and did a full recharge which seems to have fixed the issue where it would only charge to about 70-80% then charge very slowly or not at all beyond that. Still drains quite quickly tho, and also get big jumps with the phone locked when the battery is below 40%. Will have a look at the battery usage on my wife's phone tonight.

Aug 7, 2017 7:41 PM in response to Garry1946

I have the exact same issue but i get 20 minutes at most. if left on charger overnight, ill wake up to a paperweight. Ive found the most effective way to turn it back on is to press home then power rinse, lather repeat for about 10 minutes and it will eventually boot back up but just to die in about the aforementioned 20 minutes. I thought the battery was going but since reading all these posts im convinced its the software. everyone experiencing the same issue along the same timelines. cant be a coincidence. ive factory reset my ipad and taken all the precautionary measures to minimize power usage but nothing helps. Guaranteed apple will never take ownership. Good luck my man..

Aug 13, 2017 8:52 PM in response to Danjohn1

I have this same problem with my 6SE iPhone : no battery life complaints until the update to 10.3.3. Now I am down to 20% in just 2 or 3 hours, and many times my phone is in my pocket, not being used. I keep checking my settings, for too many apps. I did discover that Waze app was using way too much battery, and I shut that down, but I still get only few hrs of battery life. i went to the Verizon store, asked if this wa a complaint, had phone checked out. My phone is working fine, just much less battery life. Concerning

Aug 15, 2017 12:29 PM in response to cioza

We all feel your pain. I have been dealing with this for months now. My earlier post to you got deleted, apparently Apple doesn't like to be criticized!! Our only hope is the new phones will be bit with the same bug so Apple will have to pay attention to us. My phone is constantly on charge unless it's in my pocket, not what you would expect for such an expensive phone

Aug 15, 2017 4:58 PM in response to Aarzed

It is ridiculous that Apple have not resolved this issue. I am still on an old iOS and so have got a very good battery life. I was hoping that by 10.3.3 it would have been fixed. I am not sure if Apple ever will and so need to decide to either abandon and get an Android, or to stay on the old iOS for good.


I understand that Apple do not monitor the site but that other contributors (those with high ratings-you'll know them) who are Apple fans complain to Apple about critical entries and the entries are then removed by Apple. Hence you'll never get hyper critical or very insulting posts about Apple on here.

Aug 15, 2017 6:55 PM in response to Jonathanpxxxx

Jonathanpxxxx wrote:



I understand that Apple do not monitor the site but that other contributors (those with high ratings-you'll know them) who are Apple fans complain to Apple about critical entries and the entries are then removed by Apple. Hence you'll never get hyper critical or very insulting posts about Apple on here.

The posts that get removed are the rants, the ones that use inappropriate language or in some other way violate the TOU. If all posts critical of Apple were removed, this thread wouldn't exist at all. You are free to be as critical of Apple as you wish as long as you do it in a civil manner. So, extremely critical is fine. Insulting is not (nor should it be.) I know I've made posts critical of Apple that have not been removed. And, I've made posts were I failed to exercise proper self control and those posts were removed.


The important thing to remember is that this is a technical support forum.

Aug 16, 2017 5:55 AM in response to IdrisSeabright

IdrisSeabright wrote:


Jonathanpxxxx wrote:


I've heard it said many times by the high rankers that you often get better problems after an update (which is alarming in itself), but this problem has been consistently bad since last Dec 2016.

Most of us actually say the reverse. Most of us recognize that correlation does imply causality.

That should read "Most of us recognize that correlation does NOT imply causality.

Aug 16, 2017 5:57 AM in response to Jonathanpxxxx

Jonathanpxxxx wrote:


So what is your view on the battery issue? Do you think all could be resolved by tweaking the apps?

My view is that there is no one battery issue. It would be ever so much easier if there were. Then, we could say to people "Do this! All fixed". Sadly, it's not that easy. Your issue might be a defective battery. Someone else's might be a stuck process. Another person's might be that they don't realize how much battery life they're using playing games.

Aug 16, 2017 6:05 AM in response to IdrisSeabright

I don't actually have the issue yet, as I haven't updated the iOS and still on 10.1.1.


However, I have read so many entries from those who have had a problem and despite going through all that has been recommended (as well as all the above that you have stated), getting a new battery and even going to Apple genii, they seem to still have the problem which only resolves when the phone is replaced with a new one.


I have never seen this many problems before. I understand that this is not the worst, but do you not feel that this battery issue is different and persistent from the normal battery problem which follows each update?

Aug 16, 2017 6:15 AM in response to Jonathanpxxxx

Jonathanpxxxx wrote:


I have never seen this many problems before. I understand that this is not the worst, but do you not feel that this battery issue is different and persistent from the normal battery problem which follows each update?

That's probably because you haven't been on these forums very long. 😉 After every single update, going back to the beginning, there have been a few threads in which people say their battery problems are the result of the update.


At any given time, there is a certain percentage of people who are having problems with their iPhones. If those problems should happen to arise around the time people did the update, the tendency is to blame the update. It's human nature.


I believe people have battery problems. I believe they have lots of causes. I know, however that the last update patched a possible security exploit which could be quite serious.


And here's one of my biggest criticisms of Apple: iPhones don't (and never have had) very good battery life compared to a number of other brands, most notably Motorola. Motorola has some phones with absolutely amazing battery life. I really think Apple could do better.

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ios 10.2.1 to 10.3 battery drain

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