Jittery scrolling on new 2017 9.7" iPad

MichelPM wrote:

Your call, but why didn't you ask to see a few more units in the store to see if other units had this issue or not.

I have a strong feeling that this is NOT a widespread issue.

We'd be seeing a lot more posts about it here in the forums.

Less than 24 users does not make this a widespread issue.

I bought the ipad online and had to wait for 3-5 days before it reaches me. Plus delays and easily per week for an ipad to reach me. Just so you know I bought it from their online store and it had to be delivered from the neighboring country. I don't know why and since this is the second replacement and still the same, better I get a refund instead.

MichelPM wrote:

That is NOT a very good video.

I do not see the jitter or stutter, AT ALL, in that video!

It doesn't help that the person who posted the video is playing a fast moving game.

How are you going to tell from that game?

You can see the jitter/stutter better scrolling a website with lots of content in it!

That video shows nothing.

Not a very good video yes. If you can't see it at all then how are others going to noticed it too? You said any "discerning" users would be able to pick up that. You can see the frames dropping and sometimes skipping when the notes are coming down. It's not a video problem too because his hands are perfectly smooth. Also the scrolling at the beginning. There's some jitter/stutter too. It's subtle yes. But experienced users can see that it micro stuttering and dropping frames. Although I won't go full backup on the guy because I didn't play the game and know which part should not stutter. This is a problem with apple not releasing fps counter to check this sort of problems. Maybe they don't even think it's a problem to begin with. But like I said.. kids won't noticed this older people won't noticed this but only some who have the eyes can see the stuttering. I don't think if I show the stutter to 10 apple support staff, all of them would noticed that.

MichelPM wrote:

As far as these forums are concerned, there are only two posts about this issue with basically the exact same users reporting in that I am aware of.

So, this is NO WHERE NEAR a widespread issue!

If you think I am in error, please support YOUR contention that there are more posts and users complaining about this in the forums!

And as I continually will state, there will have to be a significant number of users (10,0000-20,000) who have purchased and iPad 5 and THEN coming here and posting about this issue for this to even BE considered a potential widespread iPad 5 hardware/software problem/issue/defect!

People/users only post problems in a technical troubleshooting forum.

Users who aren't having issues with their devices aren't going to be posting!

I have the stutter issue and I don't need to create another one to say the same thing. I could just follow the most visible/active post and reply. Basically this is it. Yes it's not an ideal number <50 but people here who posted are sure that they have the issue. Again not everyone would post this. I didn't even discover this post until my replacement ipad also shows the same problem.

ravenyl wrote:

You mentioned that you went to a store initially looking to buy the iPad5, and you noticed all the iPad5's in there had stuttering. And you only noticed so after coming across this thread. Since you keep posting that it is not a widespread issue every 2posts you post, why not you go to other stores and report your findings? Even you yourself didn't buy the iPad 5 and went for an iPad 2 air instead. Once again, the stuttering is very subtle, a casual and average user will not bat an eye even if they notice it unconsciously. I'm not saying that it 100% is a widespread issue, but you can't completely dismiss and say that it isn't. You mentioned that two of the regular users reported no jittery scrolling, may we have a link or see their posts/testings on it?

TL;DR Stop just trying to say its not a widespread issue by the number of people reporting it, its not helping the situation in any way if you keep posting "there are only 10 users" "there are only 18 users" "there are only 24 users", we already know that. This forum in itself has very little people even talking about the iPad5 itself, a simple search of the iPad2017 in the forums already show 3/8 posts talking about jitteriness.

Agree with you.

"You mentioned that two of the regular users reported no jittery scrolling, may we have a link or see their posts/testings on it?" If you don't mind MichelPM?

If you actually read this whole thread and all the replies, you would've seen that I DID post that I have the new iPad and I was experiencing the jitter issue, I would like to invite you to go through "All replies" and find it yourself. Also, I also said in my reply post to you

"And to answer your condescending comments of whether I am "wasting" your time, yes I have purchased an iPad5, yes I do experience these jitters, yes I have checked out all iPad5s in my store and they are the same."

So don't come and accuse people of things arent true if you don't even read the posts that you are replying to. I said it twice.

My laughters are meant to tone down the issue to show that I ain't fighting with you because u seem to make it more personal than it should be.

And to whether you feel "attacked" by me just saying that your repetitive posts are not helping is up to you. Quote: "Who are YOU to say what I should or shouldn't post". Wonder who said that. Which in any case I'm not attacking you and have no reason to do so.

Again i reiterate time and time again that I have no intention to argue with you. And I have tried many times to put this issue down and focus on the main issue which is the iPad, but if you keep provoking people and point the speck in another person's eye without seeing the log in yours, then by all means do as you please. I'm pretty sure the point is clear that I'm not the only one you're ******* off by the way you reply.

Nobody "SO disagrees" with you. Like I said in my reply, I'm not saying it's a widespread issue, but at the same time it's not something that is just dismissed.

In any case, cheers! Giving you the benefit of the doubt that you got off on the wrong side of the bed or something.

I'd just like to add that the video i posted wasn't made by me,but i can certainly see ths slight stutter/frame-skips in it.This is precisely the issue i had with two iPad 2017s.And as most games require timing,it's very off-putting.

It's very subtle,but it was there in every APP i tried.The effect was more pronounced depending on the APP.

I'd love to know what the problem was - My hunch (and it's just a hunch) is that it has something to do with Gamecentre.As the effect is very similar to the one you get when gamecentre is accessed within a game (when an achievement is unlocked etc).And i seem to remember a big problem with GameCentre in early version of IOS9 for some people.......Which took Apple almost 9 months to fix.Maybe another GameCentre bug has snuck in again & is only effecting a certain number of accounts?

Then again,people are reporting the problem in non-game APPS.....So i'm probably way off the mark.

I will add that the retailer wasn't very keen on giving me a refund,and they were adamant that they weren't going to give me another replacement.However,after showing them the problem in various games they agreed to give me a refund.

I hope you guys find some solution to this.The fact the problem improved whilst Apple viewed my iPad remotely still intrigues me.

boony3035 wrote:

I'd love to know what the problem was - My hunch (and it's just a hunch) is that it has something to do with Gamecentre.As the effect is very similar to the one you get when gamecentre is accessed within a game (when an achievement is unlocked etc).And i seem to remember a big problem with GameCentre in early version of IOS9 for some people.......Which took Apple almost 9 months to fix.Maybe another GameCentre bug has snuck in again & is only effecting a certain number of accounts?

I will add that the retailer wasn't very keen on giving me a refund,and they were adamant that they weren't going to give me another replacement.However,after showing them the problem in various games they agreed to give me a refund.

I hope you guys find some solution to this.The fact the problem improved whilst Apple viewed my iPad remotely still intrigues me.

Wait is it a typo error or you also asked the support remote view YOUR ipad and it temp fix as well?

My hunch would say if it's a problem with ios then it must have been an overlay issue. May I know where you bought yours and what model are you using?

Mine's ipad 32gb from apple/my online store

Yeah,whilst Apple viewed my iPad remotely the stuttering was far less frequent.It didn't stop the stuttering completely though.The person on the phone didn't seem to take my observation seriously,which i can fully understand.

The two iPad 2017s i had were both 128gb versions and one was gold and the replacement was space grey.

I purchased them from ARGOS (UK).

Oh wow really? I don't know if you noticed my comment before but It seems like we both had our ipad remotely viewed and it slows down the stuttering. I didn't fully noticed it whether it stops the stuttering or not but the usual lag in one place for my game didn't act up when the guy view it. So we might have something here. Maybe my theory of overlay issue is real. Thinking of buying another ipad cause I really need it but if ios 10.3 causes the problem and they won't acknowledge it then I can't proceed to buy an ipad then.

Another video posted by someone.This is actually one of the games i showed to shop staff,to clearly show the problem.

I did not make this video 2017 iPad 9.7" stuttering - YouTube

Has anybody found a solution to this? Because i REALLY need a new iPad,but can't afford a PRO.

Have you recently gone back to your Apple Store to see if they have any new inventory of 2017, iPad 5s?

No one else is reporting this issue in the forums.

It's June, now!

It's the same less than two dozen users still complaining of this.

No one new is reporting this issue in the forums.

It has been over two months, now.

Go back to your Apple Store and check to see if this issue has gone away on the in-store iPad 5 units and if it has, see if you can get a replacement for your problematic iPad 5.

Good Luck to You!

Hi.

Sadly,this isn't an option for me as there are no APPLE stores anywhere near where i live.And i'm disabled,meaning i would have to rely on other people to get to even the closest store that sells them.

I did however try my cousins friend Ipad 2017 & it displayed the same problem,in the couple of games i tried,at least.He didn't seem too bothered by the problem himself,as he said he never played games anyway.

Hey guys a little update here (crucial one I think). So, a few weeks ago I refunded the replacement ipad 2017 that I bought from their official online store. So after receiving the money I instantly went to the listed Apple Reseller taken from their site which also has a Authorised Service Provider cert just to be safe. Went to a few stores for the ipad 2017 and my honest review was some lags/stutter more than others. So after a few days thinking, this time I just opt for the ipad Air 2 128gb (which has stopped production a while ago if I'm not mistaken) for about 80$ more than the 32gb Ipad 2017. So now after 2 weeks of using it I must say IM VERY SATISFIED WITH IT. Scrolling has never been smoother. Games doesn't lags at all in fast pace games (Although only on scrolling certain menu which I think only the game does that). Games do run at 60fps constant. Even if it's an old unit. I must recommend you guys to buy this instead if you really need it like I do. Extra note.. It's updated to the latest OS 10.3.2. No settings were different than the ipad 2017 I received a while ago. So maybe the ipad 2017 is not capable to run properly at all? I don't know. Just don't buy it period.

I managed to test another one yesterday,at some length.And this one had the same issue.Now,this had my uncles APPLE ID & he plays very few games.Not sure what is causing this.But that's now 4 devices i've seen with same issue.

He actually said he can't really see a problem & is keeping it.I suspect this is happening with a lot of cases.I'm not saying the problem is widespread,i'm just suggesting this could be a factor.

I think i'm going to save up for a Pro,in the hope that they drop in price when the new model comes out.

Sorry,i couldn't see a way to edit my previous post.

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I forgot to add i tried Geometry Wars 3 on his iPad 2017 & it seemed smooth as silk.Well,the stuttering wasn't as visable as it was on every other game itried.This is a fast moving game,with lots of sprites on screen,yet i could see no evidence of this stutter.

Sadly,i didn't test this game on mine,so i have no idea i mine was the same or not.Interestingly,Geometry Wars 3 doesn't use gamecentre for it's leaderboards,it uses facebook.

I wonder if all games that don't use gamecentre are stutter free?

Hi.

I tried that on the two i had,it made no difference.I even tried setting up a new APPLE ID,again it didn't solve it.Actually,looking back,i think i tried a few games on mine that had no gamecentre support and they still stuttered.

Maybe i'm being too fussy & it's not really a problem in most people's eyes? I don't know..........I just know it doesn't do it on my other two iPads.

Going to get a PRO at a later date anyway.This is a nice device,but for me at least,it's not worth the hassle.

boony3035 wrote:

I managed to test another one yesterday,at some length.And this one had the same issue.Now,this had my uncles APPLE ID & he plays very few games.Not sure what is causing this.But that's now 4 devices i've seen with same issue.

He actually said he can't really see a problem & is keeping it.I suspect this is happening with a lot of cases.I'm not saying the problem is widespread,i'm just suggesting this could be a factor.

I think i'm going to save up for a Pro,in the hope that they drop in price when the new model comes out.

Yeah I've tested that as well. New ID don't really make a different. I even use a different store(UK) ID to play the game.

So a new update to those who are following this thread. Remember I've said that the menu is still kinda lagging? Well I can say that it's no longer uses the word "kinda" lagging. It's for sure now. My other older ipad doesn't lag in the menu popups but both runs smoothly in the actual games (3D rendering/animations). The older Ipad was running on ios 8+ and my new Ipad is running on 10.3.2. Both Ipad Air 2. Older ipad are 16gb and new one is 128gb. Same settings in the game and in the ios. Since the menu was on the client based not constant internet connection needed, we can ruled out wifi connection in the findings. So maybe(theory) the new ios is too heavy with all the overlay and that makes the ipad 2017 couldn't run efficiently. So both software and hardware play a role in the stuttering for ipad 2017 since ipad air 2 has no problem running the games. Anyway the new ios 11 is coming out. For those who has ipad 2017 this might lowers the stuttering. But still not recommended to buy one

This is the only post on this issue and there is only 7 users in this post who are still reporting this issue.

It's nearly 3 months, now.

Why is no one else reporting this issue about the new 2017, 9.7 inch screen standard iPad?

Is this just so subtle that users simply are not seeing this, at all?

I'm am going back to my Apple Store to look at all the new iPad Pro models, so I'm will, once again, check out the 2017 iPad 5 models to see if this issue still exists.