iPhone stuck on sync with MacBook Pro

Question

iPhone stuck on sync with MacBook Pro

I'm trying to backup my iPhone 6 to my MacBook Pro (2014) and it keep sticking at the final step and says "preparing to copy items". I tried syncing with another MacBook Pro (2012) and got the same result. I successfully synced an iPhone 5 without any problems. The software on each device is up to date.

In addition, I changed the setting in iTunes so that the iPhone would not sync automatically. Despite this being the case, iTunes open and begins syncing each time I connect it to the MacBook. I confirmed the settings were set to prevent automatic sync. I also cannot stop the sync by clicking the "X" to stop it. I have to quit iTunes completely.

Posted on Apr 2, 2017 2:43 PM

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Answer 1

sberman

Level 10

277,658 points

Apr 2, 2017 3:43 PM in response to Bartman27p229

Glad you're indeed current with all your software.

I couldn't find much ... maybe the answer is here:

Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB - Apple Support

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Answer 2

Apr 2, 2017 3:59 PM in response to sberman

I'll check out the article. Thank you for your help.

I'm thinking it's something with my phone since it's the only one that won't sync on either MacBook and in addition to successfully backing up an iPhone 5, I just finished updating the software on a different iPhone 6 and I was able to successfully sync it. Seems my 6 Plus is the only one that won't sync.

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Answer 3

sberman

Level 10

277,658 points

Apr 2, 2017 3:00 PM in response to Bartman27p229

Bartman27p229 wrote:

The software on each device is up to date.

Let's verify this.

Are your Macs running:

MacOS Sierra 10.12.4?
iTunes 12.6.0?

Are your iPhones running iOS 10.3?

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Answer 4

Apr 2, 2017 3:15 PM in response to sberman

Yes. Both MacBooks are running Sierra 10.12.4. The iTunes version is 12.6 and iPhones are on iOS 10.3.

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