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iphone sync stuck at "preparing to copy items"

I'm trying to backup my iPhone 6 to my MacBook Pro (2014) and it keep sticking at the final step and says "preparing to copy items". I tried syncing with another MacBook Pro (2012) and got the same result. I successfully synced an iPhone 5 without any problems. The software on all devices is up to date.

In addition, I changed the setting in iTunes so that the iPhone would not sync automatically. Despite this being the case, iTunes open and begins syncing each time I connect it to the MacBook. I confirmed the settings were set to prevent automatic sync. I also cannot stop the sync by clicking the "X" to stop it. I have to quit iTunes completely.

Posted on Apr 2, 2017 2:45 PM

Best reply

Carolyn Samit

Level 10

165,615 points

Posted on Apr 2, 2017 2:48 PM

One of your Macs must be running OS X v10.9.5 Mavericks or later and the latest version of iTunes > Get the latest version of iTunesin order to backup your iPhone.

If you aren't sure which OS X is installed on your Mac, click your Apple menu  top left in your screen. From the drop down menu click: About This Mac.

The OS X version is noted there.

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20 replies

Sep 3, 2017 11:03 AM in response to jchoneycutt

Thanks! All fixed!

SFAllen1

Level 1

4 points

Sep 14, 2017 5:17 PM in response to jchoneycutt

Works on the iPhone as well. This is the first answer that I found that actually worked! I synced my iPad & iPhone several times today just to make sure!

Nov 12, 2017 6:38 AM in response to jchoneycutt

I'm still having the problem. Maybe I just need to be more patient...it says, "Waiting for changes to be applied"...hmmm

Nov 12, 2017 7:03 AM in response to HeWoreBlack

On Sun, 12 Nov 2017 at 22:38, Apple Support Communities Updates <

Nov 25, 2017 4:04 PM in response to jchoneycutt

Thanks😎

iphone sync stuck at "preparing to copy items"