Apple TV (4th gen.) won't turn off; light stays on

Unfortunately, this does not affect all Apple TV 4s. There must be something in your environments that's causing this. It might be a computer, some mobile device, or who knows? Users with this problem should report it to Apple at this link: https://www.apple.com/feedback/appletv.html. Try to give all relevant details, so they can maybe identify a pattern.

Hello inz_. This is just a user forum, so Apple will not hear you. Please report your problems to Apple at this link: https://www.apple.com/feedback/appletv.html. As I've said already in this thread, tvOS 10.2 seems to be responding incorrectly to a UPnP request on port 5000. So any program that searches for UPnP devices now wakes up Apple TV.

tvOS 10.1.1 is still being signed, so a downgrade is technically feasible. But you'll need to figure it out yourself, since Apple cannot help you.

Hi justinbmiller. You should definitely report these observations to Apple at this link: https://www.apple.com/feedback/appletv.html. It does sound like there's something going on between TV and Apple TV. There's another thread on new problems with HDMI-CEC, which may be related. The one thing I'm not clear on is your description of aiming the remote and covering the IR sensor (transmitter?). The Siri remote controls Apple TV over Bluetooth radio, so it works without aiming. It only transmits IR for the optional volume control. Are you using a different remote, or IR repeater system?

Hi havinabubble. Unfortunately, that is correct. The minimum security level for AirPlay is now First Time Passcode (formerly Require Device Verification). Some 3rd-party clients don't support this protocol. The Device Requirements message you see just means that an invalid connection was attempted. See this link: Apple killed 3rd party Airplay streaming apps with tvOS 10.2. By the way, the app that wakes up Apple TV may be the same one that fails to AirPlay.

Hi timultuoustimes. Have you tried looking for the clients I already posted in this link: Re: Apple TV (4th gen.) won't turn off; light stays on? Some of these issues may have been fixed by tvOS 10.2.1. Note that the Device Requirements message just means that something on the network has tried to open an AirPlay connection using an outdated protocol.

Hi Justin,

You have described perfectly my situation. The only thing I have to add is that the Apple TV (4gen) doesn't turn off the TV where it's connected. Funny thing is that this was working before.

Is there any way to raise this up to update code overlords?

I have the same problem.

If I do a normal shut down of ATV from the menu, it will go off.

I shut off my TV.

5 minutes later, ATV powers itself back on and in the process turns my TV back on. TV comes on/switches HDMI ports when it senses a signal.

Only way I've found to fix this is to disconnect the HDMI or Power Cable from ATV.

Hi. There's another issue being discussed here involving Apple TV waking up unexpectedly. This is caused by devices or computers that incorrectly scan WiFi for AirPlay receivers. Do you ever see the AirPlay Device Requirements message on the TV screen unexpectedly? If so, your problem may have a similar cause.

Same issue here. I can confirm that tvOS 10.2 is the culprit. I have a few Apple TVS and the ones that haven't updated are not exhibiting the issue.

I don't know whether the light is just turning back on, or whether the until is doing something. Since technically it's always on, it's hard to tell what's going on. I've reported it to Feedback as well. Hopefully Apple fixes this bug quickly and it doesn't drag on for eons.

same here! 😕

parents called saying their ATV was staying on, and did I know why? ...performed usual checks.

...they are running tvOS 10.2

when I say ON: the LED is on but there is no picture to screen.

requesting SLEEP turns TV and ATV off (briefly) but then the white LED comes back on with NO image to screen.

I wasn't suffering from this issue with mine, but then I was running 10.1.1

pressed update and like them I now have an AppleTV with insomnia! 😮

...10.2.1 please! otherwise its power plug OUT until then

ordinarily I would agree Diana.McCall, however the simple fact I didn't have the issue until I applied the 10.2 upgrade

I watched the issue create in front of my eyes! 😮

the two environments in my example are wildly different, and my parents LAN is very simple.

At the time of testing they had NO mobiles on, no iPad and no Mac. Just the AppleTV and the router.

....I'll hold out for the patch, because I'll be chasing my tail otherwise 🙂

{feedback sent}