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Apple TV (4th gen.) won't turn off; light stays on

As of a couple days ago I noticed that when I go to put the ATV to sleep, the TV will turn off but the light on the unit flashes as if it's going off and then turns itself back on. If I turn on the TV manually, I can see that it appears as though the unit is asleep, however, the light is still on. It is solid and not blinking rapidly as if I were restarting it.


The only way it seems to get the ATV to remain off is if I hold down the Home button, press Sleep, and then immediately cover the IR sensor or point it away from the device once the TV and ATV. If I leave it pointed at both devices, the light turns off for about a second and then comes back up. It's as if the remote is sending a signal after it shuts down the units to turn only the ATV back on; like I was just pressing Play.


I have manually restarted the device by pressing Menu & Play/Pause several times. I have also unplugged the device completely for 10 seconds and plugged it back in. This is the original remote that controls the device and I don't believe any other BT devices are connected. Since ATV 4 auto-updates, I assume it has the latest build.


It seems that the 10.2 release was a few days ago. I assume this because the Apple support post was updated 5 days ago with information on 10.2. Has anybody else experienced this issue? Is there something I'm missing with the light staying on?

Apple TV

Posted on Apr 3, 2017 10:40 AM

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Apple TV (4th gen.) won't turn off; light stays on

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