Apple TV (4th gen.) won't turn off; light stays on

As of a couple days ago I noticed that when I go to put the ATV to sleep, the TV will turn off but the light on the unit flashes as if it's going off and then turns itself back on. If I turn on the TV manually, I can see that it appears as though the unit is asleep, however, the light is still on. It is solid and not blinking rapidly as if I were restarting it.


The only way it seems to get the ATV to remain off is if I hold down the Home button, press Sleep, and then immediately cover the IR sensor or point it away from the device once the TV and ATV. If I leave it pointed at both devices, the light turns off for about a second and then comes back up. It's as if the remote is sending a signal after it shuts down the units to turn only the ATV back on; like I was just pressing Play.


I have manually restarted the device by pressing Menu & Play/Pause several times. I have also unplugged the device completely for 10 seconds and plugged it back in. This is the original remote that controls the device and I don't believe any other BT devices are connected. Since ATV 4 auto-updates, I assume it has the latest build.


It seems that the 10.2 release was a few days ago. I assume this because the Apple support post was updated 5 days ago with information on 10.2. Has anybody else experienced this issue? Is there something I'm missing with the light staying on?

Apple TV

Posted on Apr 3, 2017 10:40 AM

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Posted on Jan 29, 2018 4:55 PM

Thank you all! My issue started when I upgraded to a Samsung 4K QLED TV. (Both devices power off/sleep but then about a second later Apple TV light comes on but doesn’t display an image.) Disabled the Samsung “smart” remote for the Apple TV and all is well. HDMI-CEC is still enabled on both devices and the Apple TV remote successfully turns off the TV. Not sure if this is a Samsung issue with the remote or an Apple TV issue but I sure hope it gets fixed!

To disable the function on the remote, on the Samsung TV go to home, source, universal remote. Then select Apple TV and press Delete. Note: this will rename the input to Unknown. Simply go back to sources and under that input hit edit, change the name to Apple TV. Now all is back to the way it was except the universal remote is disabled for the Apple TV and the Apple TV sleeps normally!

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Apple TV (4th gen.) won't turn off; light stays on

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