an error occurred installing ios 10.3

why my iphone show this error "an error occurred installing ios 10.3" even icant update to 10.2

iPhone 5s, iOS 10.1.1

Posted on Apr 4, 2017 2:44 AM

Reply
18 replies

Apr 4, 2017 6:35 AM in response to kian.rkzd

Hi


If you are updating your iPhone wirelessly, follow the steps here, including for removing the downloaded update, if required, before trying again:


Get help with over-the-air iOS updates - Apple Support


If you are unable to update wirelessly, consider instead updating via iTunes (and vice versa):


Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support


Whichever method you choose, be sure to first make a backup of your iPhone (you may wish to choose the option to Encrypt iPhone backup if using iTunes):


How to back up your iPhone, iPad, and iPod touch - Apple Support


Note that, for iTunes to be able to connect with a device running iOS 10 or newer (including updating it), your computer must be running iTunes version 12.5.1 or newer:


Get the latest version of iTunes - Apple Support

Apr 22, 2017 7:43 AM in response to Vickichick

Vickichick wrote:


I have tried with 2 iPhones and an iPad to update to 10.3.1. I have tried to download through the device and have also connected to the most resent version of iTunes. Each time, I get an error message. Apple needs to resolve this issue.


If you would like Apple to help you resolve your issue, then contact Apple Support or make a Genius Bar reservation:



(You are not talking to Apple here - this is a user-based technical support community).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

an error occurred installing ios 10.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.