Anyone else with no sound in Mail?

I recently performed an upgrade of OSX Mavericks to Sierra on my iMac. For this, I did a so-called 'clean install'. I also then made some organisational changes to my external disks. The result has been disapointing, since I now seem to have more bugs and annoyances on my machine than I ever did with Mavericks.


One particular problem I've now spent ages trying to fix is the complete loss of 'alert' sounds in Apple Mail. I use a pop e-mail account (not from the standard list) which I've fully configured to more-or-less the same as I had in Mavericks, the latter which worked just fine. But now in Sierra, none of the 'alert' sounds that you can configure to automatically play when mail enters the inbox can be heard. There's just dead silence. The same is true of the short expediting 'roar' you normally get in Mail (when you've configured for it) when you send some mail. I'm referring here to the 'New messages sound' and 'Play sounds for other mail actions' settings in Mail > Preferences > General.


I have, of course, checked all the settings in the Sound section of System Preferences. In fact, I've thoroughly checked any and all configurations on my Mac that might conceivably affect sound output. But to no avail. However, all sound associated with the playing of music via iTunes is fine. Incidentally, there are no plug-ins or extensions installed.


Curiously, if I choose and set a new sound into the 'New messages sound' box, that sound will be momentarily heard (this is normal). But it just doesn't then happen whenever it should, namely when I receive an e-mail. And neither does the Send 'roar' sound that you normally get in Mail.


I've explored a few system files, hoping for some clues to this. In System/Library/Sounds, all the built-in short sound effects are there, such as Basso, Blow, Ping, etc. But if I look in Library/Audio/Sounds, the folder is empty (including its Alerts and Banks sub-folders).


I've done several restarts of the Mac into Safe Mode. I've of course downloaded all updates for Sierra. I've also used Disk Utility to run a repair on the Sierra volume, but it's not reported finding anything out of place. Can't see there's much more I can do. Anyone else had this problem since moving to Sierra?


In Mavericks, I got used to the 'in' and 'out' sounds in Mail, over time finding them very useful. Their current loss makes Mail less slick to use now. I need to know why I'm not hearing them and to find a way of getting them back.


Mail 10.3

Safari 10.1

Sierra 10.12.4

iMac (27-inch, Late 2013), macOS Sierra (10.12.4)

Posted on Apr 4, 2017 6:09 AM

Reply
124 replies

Apr 13, 2017 11:46 AM in response to carefulowner

You probably need to take a break from it, sometimes the harder you try the more difficult it becomes.


But, to answer your first question re John's article - once you have downloaded Install macOS Sierra.app from the App Store it will start automatically asking if you want to install "macOS Sierra", you can click cancel, in which case to restart the install at a later date you will have to go into your Applications folder and double click it. Once you have started the Install macOS Sierra.app it should give a choice of destination drives (you would select the external one) and from then on the process would look similar as the upgrades you have done previously. Once complete you will have macOS on the chosen external drive which can be accessed via StartUp Disk under System Preferences.


Your concern regarding an "Internet Installation" will not happen because you are installing from the already download file "Install macOS Sierra.app" - but as John pointed out be careful to choose your external drive during the startup process or you might end up with Sierra being reinstalled on your main drive!


carefulowner wrote:




As inferred from your reply, perhaps an alternative way of me ending up with an external disk with a (presumed clean) copy of Sierra on it, with which I could experiment but still go quickly back to my existing Mavericks if necessary, would be, like you say, to use the Bootable USB Installer that I've created but to point it to a further external drive. So basically, how would I do that?

Bingo, you have it - with the USB stick in the computer and your chosen external drive also connected you would go to "Install macOS Sierra.app" on the USB stick and double click it. That will start the installation process and as above when given the option during the initial start phase make sure you select the external drive.

carefulowner wrote:


So, with an extra erased external disk in use, would I simply need to choose 'Install macOS Sierra', and then hopefully it'll ask me for the name of the disk on to which to install it?

That might work, but I would (as described above) once you have the extra erased external disk connected start the install process by going to it directly from within Finder and just double clicking.


Last, when you erase your external drive make sure it's formatted as required to run an OS, again see that part of John's instructions.


It might be wise for you to sleep on it for a day or so, then return and read through again just to make sure you follow the process - the important bit, make sure you have chosen the external drive for the install before clicking proceed - if you have not been given that choice then abort and rethink.

Apr 13, 2017 1:34 PM in response to SiHancox

Would that extra USB drive need to be bootable? If so, would executing the Installer on the first USB drive include the means to make it so automatically?


As you can see, John's kindly replied as well. Re his last sentence there, I followed through 'steps for reinstalling macOS', reading what would be involved, but the implication was that I'd have to use either Cmd-R or Cmd-Opt-R to get into OSX Utilities. That being so, if I then selected Reinstall OSX, I think it'd install a long sequence of downloads from the Internet (as per my original attempt at upgrading from Mavericks to Sierra), including all my personal settings (which clearly in this situation I don't want). This is why I thought that perhaps if I were to use my prepared Installer USB disk to put a presumed clean copy of Sierra on to a further external USB disk, it might avoid all that.

Apr 20, 2017 2:10 AM in response to SiHancox

Si and John,


Last week I ordered online a further USB stick, so that eventually I could use the first one to install Sierra on to it. I'd then be able to switch between Mavericks and Sierra and see how Sierra performs in its 'cleanest' state. I'm still waiting for the delivery but it should be imminent now.


By all accounts, Sierra has had to be patched quite a lot by Apple and I gather that Apple's released a Combo Update. I think it's available from their Downloads website. Once I've managed to get the basic Sierra on to the second USB stick, how can I then update it with this Combo download? Will the Combo go into my current Applications folder and automatically install, or will I have some control over it? In other words, will I be able to point it to the particular disk (in this case, an external one) for which it's needed?


As I see it, with the arrangement I'll have, the Combo Update may well install into a Sierra that's chosen and open and running, but that will not of itself update the Sierra on the USB stick. Is it the case that you may well be able to install and run Sierra from an external drive but only by sacrificing updates to it?

Apr 20, 2017 5:36 AM in response to carefulowner

I'm replying on iPhone so sorry in advance for any typos - basically you should not require the Combo if the Sierra version you put on the USB Stick was recently downloaded from the App Store because it will be 10.12.4 (see the notes that are on the App Store page). If you have you used a previous version (i.e. 10.12.3 or earlier) then you have two options, re-download the latest and create your "Install Sierra USB" again or if you use the original to install Sierra on the second USB (when it arrives) you will have to run the Combo to update it - just make sure when you run it you point the update to the USB Stick (same as when you first install Sierra to your new USB).

Apr 20, 2017 7:30 AM in response to SiHancox

The ordered new USB stick arrived an hour ago.


Point taken about the download of Sierra very likely containing the Combo Update. Didn't think of that one.


If I understand your last few words there, any UPDATE to Sierra that might become necessary in the future you're saying I could apply to Sierra on the second USB stick by simply pointing the update download to it. But surely OSX UPDATES get applied automatically, once they've been downloaded, don't they? With updates, there's no option offered as to where they should be applied; they go straight into the Applications folder and are immediately executed, leaving no copy of the update around (unlike with OSX UPGRADES and third-party applications). So, it seems to me that I'd have to forego any updates later on and would, if I found the update an imperative, instead have to delete everything on the first USB stick and re-run the entire process of downloading the Sierra Installer again and putting it back on the first USB stick.

Apr 21, 2017 4:19 AM in response to SiHancox

Si,


Been busy with a number of other things these last few days but I hope to finally put a good 'clean' copy of Sierra on to the second USB stick this weekend and see how it performs. So, watch this space. I'm sure you'll be interested in what transpires, especially as you're an iMac user like me. There'll be a lot of configuring to do, as my machine's very much personalised. Actually, it's just struck me that any such configuring will be lost every time I switch between Mavericks and Sierra. I don't think I'll bother re-downloading and re-installing my two main third-party apps, because of the hassle of it all and because fortunately, before, they seemed to still work okay under Sierra.


Yes, in principle I'd permanently install Sierra on to my machine if the test version of it turns out to be okay. However, I have to admit that I'm quite wedded to Mavericks. At present, there isn't a lot that's wrong with it, on my machine. Who knows, in the end I might simply forego Sierra and instead wait until Apple releases the next version of OSX. That can't be too long from now, surely. But then again, a new OSX usually means a new set of bugs and an inevitable wait before they're sorted out by Apple.

Apr 21, 2017 4:49 AM in response to carefulowner

As far as updating the Sierra version on the USB in the future I'm not sure, if you download the update manually rather than through the App Store's "auto update" it might give the option on where you wish the install to be applied. If you like the clean install of Sierra you can create a another partition on the main drive and use the Bootable USB Stick again but this time point it to your new partition - you will then have both OS's on you iMac which you can switch between at leisure.

Apr 21, 2017 8:26 AM in response to SiHancox

Just a quick reply: I never ever 'auto update', I only ever download any updates manually. That way, I know what I'm downloading and why. I can assure you 100% that there's no user intervention possible with normal updates, even the manual sorts.


I'm afraid there'll never be the possibility of running Sierra in some sort of dual-boot arrangement on my main drive, as my main drive is already partititioned three ways, two of them being reserved for high-capacity datafiles.

Apr 22, 2017 7:32 AM in response to SiHancox

Sat a/noon: I duly formatted the second USB stick to Mac OS Extended Journaled and GUID, and progressed through the process of an install of Sierra on to it, but was forced to abort it, I'm afraid.


First of all, I was surprised that, in the very first part of the process that, having chosen "Install macOS Sierra" from the startup devices, I had to sit and wait for about 5 mins with just a blank screen and an unlabeled progress bar, before I was ever presented with the macOS Utilities screen. Goodness knows what OSX was doing in all of that time.


Then, when it came to choosing the device (drive) on to which to install Sierra, I was informed that the drive wasn't big enough. Well, I'd have thought 15.66GB fully formatted would have been more than enough, so I'm baffled by that. All I could do at that point was to abort the whole exercise. Naturally, I checked in System Information that the formatting of the entire new external USB stick was correct.


I don't want to have to buy yet another USB stick, and that's on the assumption of course that OSX was correct in what it was telling me. Off the top of my head, my only option now, if I want to pursue this to the bitter end, is to take one of my other USB sticks that I use for backing up datafiles of mine - a 32GB stick - and to transfer its files to the 15.66GB stick, thereby freeing it up for use in this 'clean Sierra' experiment. That'll all involve some reformatting, etc. At this very moment, I'm not even sure if 15.66GB is going to be big enough for those datafiles.

Apr 24, 2017 8:50 AM in response to carefulowner

If I had to guess the reason for the lack of speed regarding the install process I would still say it was down to the USB Sticks. I have a 32GB SanDisk USB 3.0 Extreme and sometimes when transferring large amounts of data it can visibly slow down (even when copying from my iMac's SSD), although at other times it can be great when used in short bursts - the thing is it depends how they are used, with file size as well as whether you are reading or writing coming into play and influencing the overall speed!


If the above is true for you then going from USB Stick to USB Stick will just be compounding the situation so you should probably rethink the whole process - if it was me and because you want to put Sierra on an external drive there really is no need to have the "installer file" on an external drive (USB) as well, so firstly put the installer file back on your main internal drive (Applications folder) - then think about your destination, is a USB Stick good enough, I would go for a portable hard drive of about 500Gb instead - something like WD 500 Elements USB 3.0 for about £40.


Mavericks would not have influenced your install speed because it has no part to play, you are simply creating a Sierra OS from a Sierra Installer (not updating any prior OS), but USB 2.0 would cause issues in my opinion because if I've seen speed changes with my own USB 3.0 then 2.0 will not be any better.

Apr 24, 2017 9:41 AM in response to SiHancox

It would have had to have been some slowdown! My arithmetic shows that installing around 6 GB should take no more than about 4 mins at a USB speed of 200 Mbps. Even if you allow for two USB sticks and reckon that the effective speed drops to, let's say, 50M bps, that's still only 32 mins total. In the end, anyway, no more transfers were happening; the destination drive just sat there, inactive, and I was left with a progress bar that then never moved any further.


Unfortunately, I'm not inclined to waste any more time or money on this. As you'll appreciate, it was a diversion from my original topic, anyway. But it would have been nice to have had Sierra on a USB stick so that I could run it, hopefully as a clean install, and assess it.


But here's an interesting observation. In the aftermath I thought I'd take a look at what actually got written on to the 32GB USB drive. Of the visible folders, it was the usual four - System (7.74 GB), Library (1.11 GB), Applications (979.1 MB), Users (6KB). Undoubtedly, some of these are now corrupted because of the emergency abort that I performed, but it might be useful for you to compare those folder sizes with those of your own edition of Sierra, to see if at least System and Library here look sensible. The stick hadn't reached a bootable state, though, because looking in System Preferences > Startup Disk, only the Mavericks drive is listed. Those sizes suggest that a total of about 10GB should have been sufficient space, so goodness knows why I was forced into using a 32GB drive. Perhaps the destination drive gets used as a temporary buffer area?


In time, I'll be interested to see whether you yourself ever achieve a Sierra-on-a-stick. I agree that running the Sierra Installer from the Mac, rather than from the first USB stick, would have made for easier and quicker execution. As you may recall, it just happened that I'd previously put the Installer on to a stick and so merely installing into another stick seemed, at least in principle, quite straightforward and wouldn't have risked any slipup on my part by otherwise doing it from the Mac's Application folder. Do you actually get a choice of destination drive when it's run from the Applications folder? I don't recall a choice before.

Apr 24, 2017 10:32 AM in response to carefulowner

Don't think the speed figures mean much for USB Stick if used like a hard drive, it just gets bulked down with all the concurrent read/writes. Once the installer has moved the files over it then has to set everything up and even for an internal drive that can take a while, my old laptop would take from 45mins to over an hour - SSD's spoil us turning it into 20mins or so.


Anyhow, I've got the Stick for emergencies and more importantly to put the OS back on my internal SSD so should not hit the same speed problem.

Apr 25, 2017 12:07 AM in response to carefulowner

carefulowner wrote:




But here's an interesting observation. In the aftermath I thought I'd take a look at what actually got written on to the 32GB USB drive. Of the visible folders, it was the usual four - System (7.74 GB), Library (1.11 GB), Applications (979.1 MB), Users (6KB). Undoubtedly, some of these are now corrupted because of the emergency abort that I performed, but it might be useful for you to compare those folder sizes with those of your own edition of Sierra, to see if at least System and Library here look sensible.

Taking into account I've been running my setup for a few years now (through 3 OS's) I will have obviously collected a few extra user based files/programs along the way but currently it sits at:

System - 8.09Gb

Library - 4.91Gb

Applications - 7.88Gb

Users - 78.8Gb

With respect to Applications I have an additional 13 Third Party (Toast, Stellarium etc) and 5 Apple (GarageBand, Pages etc) over and about those provided by the OS itself, Users obviously contains my documents, caches, mail, music etc with the latter being by far the largest at 76.65Gb.


So comparing with your unfinished install I would say my setup still looks quite "clean" if allowance is made for my personal stuff (music/mail), self installed Apps (18No) and those pesky GarageBand Sound files (2.5Gb plus which always seem to hide out under the System Library folder).

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Anyone else with no sound in Mail?

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