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Universal Clipboard not working

Hello,

The matter in question involves a MacBook Pro Late 2012, and an iPhone 7 Plus. I'm running the newest updates. I have checked and Apple should still support Universal Clipboard on the MacBook Pro Late 2012. I have checked to make sure handoff is turned on for both devices, and checked to see if the feature works for either Mac to iPhone and vice versa, and neither way works. Also, apps like Messages from the iPhone show up in the dock on the Mac with handoff. Does anyone know any troubleshooting I should try or any possible known solutions? Thank you.


Austin

MacBook Pro, macOS Sierra (10.12.4), and an iPhone 7 Plus (10.3)

Posted on Apr 4, 2017 5:27 PM

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Question marked as Top-ranking reply

Posted on Aug 12, 2017 8:17 AM

Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.


Click here to send Feedback

28 replies

Apr 5, 2017 10:04 AM in response to Austin Bond

Read these articles : System requirements for Continuity on Mac, iPhone, iPad, iPod touch, and Apple Watch - Apple Support

Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch - Apple Support

Set up Universal Clipboard

Use Universal Clipboard with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

  • Each device is signed in to iCloud with the same Apple ID.
  • Each device has Bluetooth turned on.
  • Each device has Wi-Fi turned on.
  • Each device has Handoff turned on:
    • On Mac, choose Apple menu () > System Preferences, then click General. Select “Allow Handoff between this Mac and your iCloud devices.”
    • On iPhone, iPad, or iPod touch, go to Settings > General > Handoff, then turn on Handoff.

Jun 26, 2017 9:16 PM in response to tygb

I can confirm that handoff has not been working for me for over 2 weeks. Apple Watch Auto Unlock also isn't working when bluetooth on the iPhone is ON. So its a strange dilemma.... I want continuity to work, which requires bluetooth on... but if bluetooth on iPhone is ON, apple watch unlock doesn't work. But even if bluetooth is turned on and the handoff settings are enabled... it doesn't help at all, copy and paste gone.... sad face

May 15, 2017 9:24 AM in response to Irishrebel40

Correct network settings , good network speed is must , no anti virus installation , third party unwanted apps must be avoided in the computer that will create only problems .

I am not sure is there any malware or what could be the issue , Etrecheck is a finest software that could find out what is running in the system , and prefer Malware - Bytes Anti Malware for Mac .

And don't change date and time settings , no read and write permissions must be altered .

Aug 12, 2017 7:23 AM in response to Austin Bond

So, when Universal Clipboard was first introduced, it worked for me the first time, and every time. (I have a late 2014 MacBook Pro and an iPhone 6s Plus.) Recently, I'd say probably in the last couple of weeks or so, it will work intermittently. I haven't changed any settings so I'm unsure what the issue is. There is no consistency with the issue. Sometimes Universal Clipboard will work if my phone and laptop are both on the same wifi network, and then other times, it will not work while on the same wifi network, but it'll work if I turn wifi off on my phone. I have no clue. I'm still waiting to see if Apple realizes there's an issue.

Jan 12, 2018 10:58 PM in response to Gryfromoakland

I must agree. I have a 2016 MBP with an iPhone X. I have followed all the steps above. I am on the same network with both devices. Both have Bluetooth enabled. I've tried connecting them to each other via Bluetooth. I've enabled continuity on both devices. No universal clipboard. Not at all. This is lame. I'm sending feedback to Apple to ask for a fix. Can't believe how much bad stuff slides through now under Cook.

Nov 27, 2017 7:14 PM in response to tygb

Help, please!


We have two iPad Pros... one works with Universal Clipboard the other does not...


Just used son’s iPad... he copied from iPad and I pasted on my iPhone 6+ - it worked!


I then copied from family iPad, but the paste on the iPhone 6+ was from son’s iPad... and pasted on family iPad was from family iPad not son’s iPad.


We looked and handoff, wifi, Bluetooth and iCloud settings are identical across the two iPads.


Does anyone have any recommendations, please?


Thanks,
Michael

Jan 25, 2018 7:09 AM in response to Austin Bond

I have never gotten Universal Clipboard to work with iPhone 7/iOS 11 and MacBook Pro 2015 and 2017, with both Sierra and High Sierra. I have tried every combination of turning Bluetooth on and off, wifi on and off, restarting the phone, restarting the computer. HandOff is enabled on both devices; phone is connected to computer by Bluetooth; I'm signed in to iCloud under the same account on both machines; I'm on the same wifi network. Doesn't work.

Feb 11, 2018 1:52 PM in response to Austin Bond

I tried all the recommended fixes: same software version on all devices, handoff enabled on all devices, resetting handoff settings with restarts, confirmed Bluetooth on and all devices on same Wifi network. I ultimately got it to work by signing out of iCloud on all devices and resigning in on all devices. It appears that new signings security protocls were keeping handoff from working properly. Everything is working properly now for me, Good luck!

Universal Clipboard not working

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