Device Requirements Dialog pops up every 30 seconds on Apple TV tvOS 10.2

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Level 1

10 points

Device Requirements Dialog pops up every 30 seconds on Apple TV tvOS 10.2

After my Apple TV received tvOS 10.2, I am presented with a system pop up message every 30-45 seconds related to Air Play. The message is as follows:

Title: Device Requirements

Message: This AirPlay Connection requires iOS 7.1 or later, OS X 10.10 or later, or iTunes 11.2 or later.

I am not initiating any AirPlay connections from my iPhone or iPad or any other device, and the only devices I do initiate AirPlay from are Apple devices (no 3rd party streaming apps on my home network)

I do have a Denon AVR which accepts AirPlay connections.

In addition, I have a Cisco Wireless LAN Controller 2504 running WLAN Software 8.3.112. I have a hunch that the issue is related to my WLAN Controller's mDNS gateway function probing all mDNS devices on the network at a regular interval so that it can discover and advertise all the mDNS services between Wireless and LAN networks.

My only solution has been to turn off AirPlay.

I also should note that I have 5 apple TV devices in my home and once upgraded to 10.2, they all exhibit this same behavior.

Apple TV, tvOS 10.2, AirPlay

Posted on Apr 5, 2017 6:52 PM

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Answer 1

Apr 6, 2017 9:02 AM in response to MBCCS

Hi. tvOS 10.2 has made Require Device Verification the default for AirPlay. This breaks many 3rd party implementations and causes this message to appear when they attempt to connect. Can you try to disable the router's mDNS feature, to see if it is indeed the culprit? If it is not, you should look for other possibilities. One such is the Plex app running on Android devices. It implements a scan for AirPlay devices that causes ATV to turn on. This can be disabled in the Plex settings.

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Answer 2

MBCCS Author

Level 1

10 points

Apr 6, 2017 9:02 AM in response to Diana.McCall

Thanks. That is helpful.

I do use plex. I have a plex media server on a windows PC and I also have the Plex app on all Apple TV and iPhones.

I also have plex app on a Windows laptop (from windows store)

I do not however have any Plex app for android running on the home network.

I will check my Plex app for windows to see if it is attempting any airplay communication and if I can disable it.

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Answer 3

Apr 6, 2017 9:09 AM in response to MBCCS

Please check your iOS Plex apps as well, to make sure they don't include some rogue code.

Also, I've discovered that Apple TV responds to UPnP probes. I wonder if your router, or maybe the computer running Plex, is scanning for UPnP devices. I don't think this causes the Device Requirements message, though.

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Answer 4

MBCCS Author

Level 1

10 points

Apr 7, 2017 7:40 PM in response to Diana.McCall

I have confirmed the culprit is not Plex for android.

It would really be useful if Apple could make their change friendlier by giving users an option to suppress this pop up warning message. This would at least improve the user experience while all other third party apps update themselves.

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Answer 5

MBCCS Author

Level 1

10 points

Apr 7, 2017 7:42 PM in response to Diana.McCall

My home firewall is a sonicwall device which does not run UPnP

It is either the Cisco 2504 WLAN controller or Something else which I am not aware of. The only other device I do have is an Iomega px4 NAS but I do not believe it has any airplay functionality.

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Answer 6

Alley_Cat

Level 7

20,560 points

Apr 8, 2017 11:28 PM in response to MBCCS

My TV is now turning on at regular intervals in the night and showing this message - the only thing I've airplayed from recently is iTunes 12.5.5.5.

Have had to disable Airplay to stop this unless I can find a culprit.

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Answer 7

Alley_Cat

Level 7

20,560 points

Apr 9, 2017 3:49 AM in response to Diana.McCall

I've recently attached a WD MyCloud to the LAN, but these servers have never been able to offer Home Sharing only older iTunes server functionality which no AppleTv has ever been able to access.

They should not be connecting via Airplay, unless general LAN resource connection queries identify a range of services available not only supported ones on the NAS.

I'm slightly irked by this Airplay update - there is no reason I can see for them to invoke the code by default unless it's to deliberately remove 3rd party functionality or get royalties for some Airplay features going forwards.

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Answer 8

Apr 9, 2017 4:50 AM in response to Alley_Cat

I agree. Presumably the motivation is enhanced security. But nobbling 3rd party implementations is always a possibility. It seems like some devices are opening a socket on port 5000 (UPnP), or 7000 (AirPlay), just to see if the device responds. With tvOS 10.2, either of these wakes up the device, and 7000 triggers Device Requirements. In my opinion, Apple TV should ignore port 5000, since it doesn't support it. But 7000 is assigned to Apple's AirPlay protocol, and devices or programs should not be probing it blindly. I assume the change to AirPlay also changed the response to port 7000 from ignore to Device Requirements.

You should check the features enabled on your NAS, to be sure it's not doing any network probing.

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Answer 9

Apr 9, 2017 3:39 AM in response to MBCCS

Hi MBCCS. Another user reported that their WD NAS was running iTunes and Media Server protocols that were apparently connecting to Apple TV. You might check your NAS.

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