Do I have a Virus or Malware?

Question

Level 1

7 points

Do I have a Virus or Malware?

I have had trouble with huge downloads occurring on my adsl account, I changed my password on my internet service provider but it still continues. 15 gigabits in one day & I wasn't even home. I found numerous entries in my Keychain named spark & imessage protection keys. I searched my computer & found a few Spark emails with the following attachment - x00_22569.olk14Message. I have deleted them all. I have a lot of entries in Keychain which I don't recognize & they have no password. Has anyone heard of "Spark" or know how to identify everything in Keychain? I think something like a virus or malware is using my internet connection. I don't do anything intensive when on the internet but I've used 100gig in 2 weeks. Please help.

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Apr 8, 2017 3:55 AM

Reply

Answer 1

seliwe

Level 1

4 points

Sep 5, 2017 4:01 PM in response to printworks1

Can you help me interpret this? My computer is very slow.

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-05 18:54:52

Download EtreCheck from https://etrecheck.com

Runtime: 3:50

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

my computer is always so slow and my web pages take a long time to load

Hardware Information: ⓘ

MacBook Air (13-inch, Early 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 1049

Video Information:ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Disk Information:ⓘ

APPLE SSD SD0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

XHCI Root Hub SS Simulation

Apple Internal Memory Card Reader

XHCI Root Hub USB 2.0 Simulation

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.79 GB (97.63 GB free)

Physical disk: disk0s2 250.14 GB Online

System Software: ⓘ

OS X Yosemite 10.10.5 (14F2109) - Time since boot: about 3 days

Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/AVGAntivirus/components/fileshield/unsigned

[loaded] com.avg.FileShield (3.0.0 - SDK 10.9) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 142 Apple tasks

[running] 48 Apple tasks

[killed] 16 Apple tasks

16 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 47 Apple tasks

[loaded] 134 Apple tasks

[running] 66 Apple tasks

[killed] 14 Apple tasks

14 processes killed due to insufficient RAM

Launch Agents:ⓘ

[running] com.avg.update-agent.plist (AVG Technologies CZ, s.r.o. - installed 2017-06-26) [Lookup]

[loaded] com.avg.userinit.plist (Shell Script 59a6db8e - installed 2017-06-26) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[running] org.gpgtools.Libmacgpg.xpc.plist (Lukas Pitschl - installed 2015-02-06) [Lookup]

[loaded] org.gpgtools.gpgmail.enable-bundles.plist (Shell Script d032aea - installed 2015-02-07) [Lookup]

[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (? 84ce07f2 4e0ef603 - installed 2015-02-07) [Lookup]

[loaded] org.gpgtools.gpgmail.updater.plist (Lukas Pitschl - installed 2015-05-30) [Lookup]

[loaded] org.gpgtools.macgpg2.fix.plist (Shell Script d7ac5146 - installed 2015-02-06) [Lookup]

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (Shell Script df7bd0cf - installed 2015-02-06) [Lookup]

[loaded] org.gpgtools.macgpg2.updater.plist (Lukas Pitschl - installed 2015-05-30) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

[loaded] com.avg.init.plist (Shell Script d34ba41 - installed 2017-06-26) [Lookup]

[loaded] com.avg.uninstall.plist (Shell Script ced238bd - installed 2017-06-26) [Lookup]

[loaded] com.avg.update.plist (Shell Script 7a885bf0 - installed 2017-06-26) [Lookup]

[running] com.fitbit.galileod.plist (? 7ad1c5c 186e99a1 - installed 2014-05-19) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-27) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc./ - installed 2015-04-07) [Lookup]

[loaded] org.gpgtools.gpgmail.patch-uuid.plist (? 42fc83f8 4e0ef603 - installed 2015-02-07) [Lookup]

User Launch Agents:ⓘ

[loaded] com.avg.home.userinit.plist (Shell Script 40951d3a - installed 2017-06-26) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-09-04) [Lookup]

User Login Items:ⓘ

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2014-09-15)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

iTunesHelper Application (? 0 - installed 2017-03-04)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Application - Hidden

(/Applications/Spotify.app)

Google Chrome Application - Hidden

(/Applications/Google Chrome.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2014-06-28)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-03-04)

AdobePDFViewerNPAPI: 11.0.07 (installed 2014-05-08) [Lookup]

AdobePDFViewer: 11.0.07 (installed 2014-05-08) [Lookup]

Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

Default Browser: 600 (installed 2015-09-20)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.30514.0 (installed 2014-12-19) [Lookup]

Safari Extensions: ⓘ

Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2015-07-04)

Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-10)

Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-08-14)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-07-24) [Lookup]

GPGPreferences (installed 2015-02-17) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

87% com.avg.daemon

12% Google Chrome

12% Google Chrome Helper

11% WindowServer

9% mdworker

Top Processes by Memory:ⓘ

540 MB kernel_task

208 MB Google Chrome Helper

167 MB Google Chrome

143 MB Google Chrome Helper

100 MB com.avg.daemon

Top Processes by Energy Use:ⓘ

90.30 com.avg.daemon

15.02 AVGAntiVirus

7.20 WindowServer

2.22 mds

Virtual Memory Information:ⓘ

1.93 GB Available RAM

58 MB Free RAM

2.07 GB Used RAM

1.87 GB Cached files

107 MB Swap Used

Software installs:ⓘ

Adobe Flash Player: (installed 2017-08-08)

Install information may not be complete.

Reply

Answer 2

printworks1 Author

Level 1

7 points

Apr 8, 2017 5:25 AM in response to Eau Rouge

Thanks for you help, etrecheck results below.

EtreCheck version: 3.1.5 (343)

Report generated 2017-04-08 22:19:04

Download EtreCheck from https://etrecheck.com

Runtime 2:21

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

something called Spark has gotten onto my MacBookPro laptop, there were numerous entries in my keychain, I’m a light internet user yet 100 gigabytes has been downloaded in 2 weeks.

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 514

Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1421) - Time since boot: about 2 days

Disk Information: ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.78 GB (6.33 GB free) (Low!)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchAgents/com.avg.update-agent.plist

/Library/Application Support/AVGAntivirus/components/update/com.avg.update-agent

/Library/LaunchAgents/com.avg.userinit.plist

/Library/Application Support/AVGAntivirus/hub/userinit.sh

/Library/LaunchDaemons/com.avg.init.plist

/Library/Application Support/AVGAntivirus/hub/init.sh

/Library/LaunchDaemons/com.avg.uninstall.plist

/Library/Application Support/AVGAntivirus/hub/autouninstall.sh

/Library/LaunchDaemons/com.avg.update.plist

/Library/Application Support/AVGAntivirus/components/update/update.sh

~/Library/LaunchAgents/com.avg.home.userinit.plist

~/Library/Application Support/AVGAntivirus/hub/userinit.sh

6 unknown files found. [Check files]

Kernel Extensions: ⓘ

/Library/Application Support/AVGAntivirus/components/fileshield/unsigned

[loaded] com.avg.FileShield (3.0.0 - SDK 10.9 - 2017-03-20) [Support]

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTELTEUSBCDCACMData (ZTELTEDriver_MacV5.0.1 - 2017-04-06) [Support]

[not loaded] com.ZTE.driver.ZTELTEUSBMassStorageFilter (ZTELTEDriver_MacV5.0.1 - 2017-04-06) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12 - 2017-04-06) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12 - 2017-04-06) [Support]

[not loaded] com.option.driver.Option72 (2.17.0 - 2017-04-06) [Support]

[not loaded] com.option.driver.OptionMSD (1.21.0 - 2017-04-06) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.7.2 - 2017-04-06) [Support]

[not loaded] com.pctools.iantivirus.kfs (1.0.1 - 2017-04-06) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1 - 2017-04-06) [Support]

[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0.6 - 2017-04-06) [Support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7.1 - 2017-04-06) [Support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0.2 - 2017-04-06) [Support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0.13 - 2017-04-06) [Support]

[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.4 - 2017-04-06) [Support]

[not loaded] com.zte.LTEdriver.cdc_ecm_qmi (1.0.2 - 2017-04-06) [Support]

[not loaded] com.zte.LTEdriver.cdc_usb_bus (1.0.2 - 2017-04-06) [Support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2 - 2009-07-25) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.7.2 - 2009-07-25) [Support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2 - 2009-07-25) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2 - 2009-07-25) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2015-06-03) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2015-06-03) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1 - 2015-06-03) [Support]

Startup Items: ⓘ

Aladdin: Path: /Library/StartupItems/Aladdin

Cocktail: Path: /Library/StartupItems/Cocktail

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

PACESupport: Path: /Library/StartupItems/PACESupport

PagicoService: Path: /Library/StartupItems/PagicoService

StartOuc: Path: /Library/StartupItems/StartOuc

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 150 Apple tasks

[running] 82 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 149 Apple tasks

[running] 96 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-04-01) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-15) [Support]

[failed] com.adobe.AdobeCreativeCloud.plist (2017-04-01) [Support]

[failed] com.avast.secureline.update-agent.plist (2015-06-17) [Support] - /Library/Application Support/AvastSecureLine/components/update/com.avast.secureline.update-agent: Executable not found!

[running] com.avg.update-agent.plist (2017-03-24) [Support]

[loaded] com.avg.userinit.plist (2017-03-24) [Support]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-10-27) [Support]

[running] com.epson.ecrp.launcher.plist (2015-07-29) [Support]

[loaded] com.epson.esua.launcher.plist (2015-08-28) [Support]

[running] com.epson.eventmanager.agent.plist (2015-10-27) [Support]

[loaded] com.google.keystone.agent.plist (2016-08-25) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-01-24) [Support]

[running] com.seagate.SeagateStorageGauge.plist (2015-06-03) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2017-04-06) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2017-04-06) [Support]

Launch Daemons: ⓘ

[loaded] PACESupport.plist (2009-07-25) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-15) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-15) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2017-04-01) [Support]

[running] com.adobe.agsservice.plist (2017-03-11) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-01) [Support]

[loaded] com.adobe.versioncueCS3.plist (2007-09-26) [Support] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!

[loaded] com.avg.init.plist (2017-03-24) [Support]

[loaded] com.avg.uninstall.plist (2017-03-24) [Support]

[loaded] com.avg.update.plist (2017-03-24) [Support]

[failed] com.caphyon.awrserver.plist (2010-03-02) [Support] - /Applications/Advanced Web Ranking.app/Contents/Resources/Java/awrserver: Executable not found!

[running] com.edb.launchd.postgresql-9.1.plist (2015-06-03) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-03-02) [Support]

[running] com.memeo.Memeod.plist (2010-04-21) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-06-04) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-05-06) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[loaded] com.sierrawireless.SWoCTool.plist (2008-09-24) [Support]

[loaded] com.teamviewer.Helper.plist (2017-02-03) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2017-04-06) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2017-04-01) [Support]

[loaded] com.adobe.ARM.[...].plist (2015-10-15) [Support]

[failed] com.adobe.ARM.[...].plist (2010-01-12) [Support] - /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[failed] com.avast.secureline.home.userinit.plist (2015-06-17) [Support] - ~/Library/Application Support/AvastSecureLine/hub/userinit.sh: Executable not found!

[loaded] com.avg.home.userinit.plist (2017-03-24) [Support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-04-08) [Support]

[loaded] com.macpaw.CleanMyMac.helperTool.plist (2010-03-23) [Support]

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (2010-03-23) [Support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2016-03-12)

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2016-03-12)

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-03-12)

[loaded] com.spotify.webhelper.plist (2012-10-29) [Support]

[failed] com.zeobit.MacKeeper.Helper.plist (2011-07-28) [Support] - /Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!

User Login Items: ⓘ

iTunesHelper Application (2017-03-25)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

LCCDaemon Application Hidden

(/Library/Application Support/Logitech/LCCDaemon.app)

Dropbox Application

(/Applications/Dropbox.app)

MacLWSLauncher Application (2015-08-02)

(/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)

MemeoAgent Application

(/Library/Application Support/Memeo/Memeo Backup/Agents/MemeoAgent.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-22) [Support]

Flash Player: 25.0.0.127 - SDK 10.9 (2017-03-14) [Support]

EPPEX Plugin: 3.0.5.0 (2015-06-03) [Support]

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-22) [Support]

LogMeInSafari32: 1.0.497 (2015-06-03) [Support]

Unity Web Player: UnityPlayer version 5.3.4f1 - SDK 10.6 (2016-11-17) [Support]

WidevineMediaOptimizer: 6.0.0.12757 - SDK 10.7 (2014-06-10) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

iPhotoPhotocast: 7.0 - SDK 10.7 (2015-06-03)

QuickTime Plugin: 7.7.3 (2017-04-06)

LogMeInSafari64: 1.0.497 (2015-06-03) [Support]

FlashPlayer-10.6: 25.0.0.127 - SDK 10.9 (2017-03-14) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-04-01) [Support]

DivXBrowserPlugin: 2.0 (2015-06-03) [Support]

Silverlight: 5.1.40416.0 - SDK 10.6 (2015-06-03) [Support]

LogMeIn: 1.0.497 (2015-06-03) [Support]

Google Earth Web Plug-in: 7.1 (2015-06-03) [Support]

Default Browser: 601 - SDK 10.11 (2016-08-24)

Flip4Mac WMV Plugin: 2.4.4.2 (2015-06-03) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.7.1 - SDK 10.6 (2016-12-16) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-01-24) Check version

OfficeLiveBrowserPlugin: 12.3.6 (2015-06-03) [Support]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.39 (2012-06-28) [Support]

Safari Extensions: ⓘ

PricePal - StartHere - https://pricepal.com.au/pricepal (2015-06-11)

Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-01-30)

Grammarly for Safari - Grammarly - https://www.grammarly.com (2016-05-13)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-20)

ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-07-29)

3rd Party Preference Panes: ⓘ

Flash Player (2017-03-01) [Support]

Flip4Mac WMV (2015-06-03) [Support]

Java (2017-01-24) [Support]

Logitech Control Center (2015-06-03) [Support]

Paragon NTFS for Mac ® OS X (2015-06-03) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

6% WindowServer

4% coreaudiod

3% Bejeweled 3

2% kernel_task

2% fontd

Top Processes by Memory: ⓘ

1.14 GB com.apple.WebKit.WebContent(8)

984 MB kernel_task

188 MB Microsoft Outlook

164 MB Bejeweled 3

147 MB com.avg.daemon

Virtual Memory Information: ⓘ

2.80 GB Available RAM

69 MB Free RAM

5.20 GB Used RAM

2.73 GB Cached files

32 MB Swap Used

Diagnostics Information: ⓘ

Apr 6, 2017, 11:26:07 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2017-04-06-232607_[redacted].crash

com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

Apr 6, 2017, 11:25:05 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-04-06-232505_[redacted].crash

com.adobe.acc.AdobeDesktopService - /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

Apr 6, 2017, 11:23:48 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-04-06-232348_[redacted].crash

Apr 6, 2017, 11:22:28 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-04-06-232228_[redacted].crash

Apr 6, 2017, 11:20:54 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-04-06-232054_[redacted].crash

Apr 6, 2017, 11:19:30 PM Self test - passed

Reply

Answer 3

Eric Root

Level 10

685,703 points

Apr 8, 2017 9:41 AM in response to printworks1

Uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit.

Avast

Avast Un-install

AVG Uninstall

CleanMyMac Uninstall

CleanMyMac 2 uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

Reply

Answer 4

Jul 9, 2017 11:57 AM in response to Eau Rouge

Hi, con you help me with mine please???

Thanks

EtreCheck version: 3.4 (420)

Report generated 2017-07-09 13:52:48

Download EtreCheck from https://etrecheck.com

Runtime: 15:23

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Computer is too slow

Description:

My macbook is way too slow and the safari app isn’t opening

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless:
en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 614

iCloud Quota: 1.41 GB available

Video Information:ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0: (500,11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB

HL-DT-ST DVDRW
GS41N
()

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

macOS Sierra
10.12.5 (16F73) - Time since boot: about 4 days

Gatekeeper:ⓘ

Mac App Store and identified developers

Clean up:ⓘ

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon

Executable not found!

/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true

Executable not found!

~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled

Executable not found!

3 orphan files found. [Clean up]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 168 Apple tasks

[running] 69 Apple tasks

[killed] 39 Apple tasks

39 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 42 Apple tasks

[loaded] 171 Apple tasks

[running] 78 Apple tasks

[killed] 27 Apple tasks

27 processes killed due to insufficient RAM

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 0 - installed 2016-05-24) [Lookup] - /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility: Executable not found!

[failed] com.adobe.AdobeCreativeCloud.plist (? faec172d 0 - installed 2015-11-17) [Lookup] - /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud: Executable not found!

[loaded] com.oracle.java.Java-Updater.plist (? 2889ceeb be93c7fb - installed 2017-06-09) [Lookup]

Launch Daemons:ⓘ

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-31) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2016-12-17) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-07) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

User Launch Agents:ⓘ

[failed] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 0 - installed 2015-04-15) [Lookup] - /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-20) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-06-30) [Lookup]

User Login Items:ⓘ

iTunesHelper Aplicación (? 0 - installed 2017-05-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Sony Ericsson Bridge Helper Aplicación - Hidden

(~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

SpeechSynthesisServer Aplicación

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Safari Aplicación

(/Applications/Safari.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup]

Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-06-30)

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-09) Check version

AdobeAAMDetect: 3.0.0.0 (installed 2016-04-16) [Lookup]

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-06-14) [Lookup]

Java (installed 2017-06-09) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

17%
storedownloadd

11%
kernel_task

5%
WindowServer

3%
ps

2%
photolibraryd

Top Processes by Memory:ⓘ

580 MB kernel_task

115 MB Google Chrome Helper

99 MB Google Chrome Helper

88 MB Google Chrome

79 MB Messages

Top Processes by Network Use:ⓘ

Input Output Process name

1.26 GB
620 B storedownloadd

385 KB 34 KB mDNSResponder

140 KB 154 KB apsd

14 KB 2 KB netbiosd

4 KB 2 KB assistantd

Top Processes by Energy Use:ⓘ

16.32 storedownloadd

7.08 photolibraryd

6.50 cloudphotosd

6.26 WindowServer

Virtual Memory Information:ⓘ

869 MB Available RAM

25 MB Free RAM

3.15 GB
Used RAM

844 MB Cached files

552 MB Swap Used

Software installs:ⓘ

Java 8 Update 131:
(installed 2017-06-09)

Adobe Flash Player:
(installed 2017-06-13)

Adobe Flash Player:
(installed 2017-06-16)

Install information may not be complete.

Diagnostics Information:ⓘ

2017-07-09 12:34:59 Safari.app Crash [Open]

Cause: dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

Reply

Answer 5

BobHarris

Level 9

57,417 points

Jul 9, 2017 4:02 PM in response to lauris_acero

RAM would be useful. MacSales.com and Crucial.com are well respected Mac RAM vendors. You can most likely take this Mac up to 16GB.

This system is 5 years old. It is within the realm of possibilities that the rotational disk drive is wearing out. Rotational drives, depending on how heavily used, or abused, can start failing in 3 years or last 10 years.

Could you please re-run EtreCheck and click on the [Show SMART report] button

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0: (500,11 GB) (Rotational)

[Show SMART report] <<<<<<<<----------------------------------

and post the results as a "Reply" to this thread

Reply

Answer 6

USNMP

Level 1

4 points

Aug 8, 2017 7:04 AM in response to printworks1

I have no idea what any of this means, but I've been getting the Java popup and my computer runs slow when I try to stream videos.

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-08 10:00:20

Download EtreCheck from https://etrecheck.com

Runtime: 1:42

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

Constant popup of for running Java, computer runs slow

Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Early 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro10,1

1 2.8 GHz Intel Core i7 (i7-3840QM) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 973

Video Information:ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Color LCD 2880 x 1800

Disk Information:ⓘ

APPLE SSD SM768E disk0: (751.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 750.42 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 750.08 GB (134.33 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 750.42 GB Online

System Software:ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Possible adware:ⓘ

Adware: /Library/LaunchDaemons/com.perion.searchprotectd.plist

Adware: ~/Library/Internet Plug-Ins/TroviNPAPIPlugin.plugin

Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

3 possible adware files found. [Remove/Report]

Clean up:ⓘ

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

open /Applications/ZipCloud.app/Contents/Resources/Utility.app -n --args 9 -l

Executable not found!

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

open /Applications/ZipCloud.app/Contents/Resources/Utility.app --args 7 1

Executable not found!

2 orphan files found. [Clean up]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 171 Apple tasks

[running] 105 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 43 Apple tasks

[loaded] 174 Apple tasks

[running] 101 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? b3c7c2e6 be93c7fb - installed 2017-06-14) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-27) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

[running] com.perion.searchprotectd.plist (? 3e18757e 10c369fb - installed 2015-03-19) Adware! [Remove/Report]

/Applications/SearchProtect/SearchProtect.app/Contents/MacOS/SearchProtect

User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-04-11) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-05) [Lookup]

[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2016-12-02)

[failed] com.jdibackup.ZipCloud.autostart.plist (? 66ffb200 0 - installed 2016-12-04) [Lookup] - /Applications/ZipCloud.app/Contents/Resources/Utility.app: Executable not found!

[failed] com.jdibackup.ZipCloud.notify.plist (? 361aca39 0 - installed 2016-12-04) [Lookup] - /Applications/ZipCloud.app/Contents/Resources/Utility.app: Executable not found!

[running] com.spigot.ApplicationManager.plist (? a4e2dd9c 217327b7 - installed 2016-12-31) Adware! [Remove/Report]

~/Library/Application Support/Spigot/ApplicationManager

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-07-20)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ToneSync Application

(/Applications/ToneSync.app)

Dropbox Application

(/Applications/Dropbox.app)

Remote Mouse Application

(/Applications/Remote Mouse.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Garmin Express Service Application (Garmin International - installed 2017-04-28)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-08-08)

AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-13) [Lookup]

AdobePDFViewer: 17.009.20058 (installed 2017-07-13) [Lookup]

Flash Player: 26.0.0.137 (installed 2017-07-12) Outdated! Update

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-27) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-11-30) [Lookup]

Unity Web Player: UnityPlayer version 4.5.4f2 (installed 2014-10-02) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-14) Check version

User internet Plug-ins:ⓘ

TroviNPAPIPlugin: 1.0 (installed 2014-08-07) Adware! [Remove/Report]

Safari Extensions:ⓘ

[enabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-08-06)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Java (installed 2017-06-14) [Lookup]

Tuxera NTFS (installed 2013-08-24) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

6% WindowServer

1% kernel_task

1% launchd

1% fontd

1% symptomsd

Top Processes by Memory:ⓘ

1.25 GB kernel_task

1.14 GB softwareupdated

457 MB com.apple.WebKit.WebContent

401 MB mds_stores

268 MB Safari

Top Processes by Network Use:ⓘ

Input Output Process name

194 KB 7 KB mDNSResponder

113 KB 82 KB Dropbox

39 KB 31 KB apsd

6 KB 27 KB assistantd

1 KB 1 KB ntpd

Top Processes by Energy Use:ⓘ

8.30 WindowServer

1.50 Remote Mouse

1.50 AddressBookSourceSync

1.08 CalendarAgent

Virtual Memory Information:ⓘ

9.49 GB Available RAM

5.55 GB Free RAM

6.51 GB Used RAM

3.94 GB Cached files

0 B Swap Used

Software installs:ⓘ

Memory Clean: 6.3 (installed 2017-07-10)

MicVPN: 1.3.2 (installed 2017-07-10)

Adobe Flash Player: (installed 2017-07-10)

Adobe Flash Player: (installed 2017-07-12)

Adobe Acrobat Reader DC (17.009.20058): (installed 2017-07-13)

Install information may not be complete.

Reply

Answer 7

Eric Root

Level 10

685,703 points

Sep 6, 2017 8:42 AM in response to seliwe

AVG Uninstall

Reply

Answer 8

Eau Rouge

Level 8

42,678 points

Apr 8, 2017 5:03 AM in response to printworks1

Ok so no viruses for Mac OS X, but there is malware and adware.

You can download this app, http://etrecheck.com/ which does a check on your system, then post the results back here

it can detect malware etc and any other anomalies you may have.

You can also download and Install this, https://www.malwarebytes.com/mac/ and run it from time to time to keep ahead of the game.

Reply

Answer 9

Eau Rouge

Level 8

42,678 points

Apr 8, 2017 7:23 AM in response to printworks1

Well what a story that tells.

OK you have virtually no space on your HD, a Mac needs at least 10GBs free to perform well, the system needs space to write to and swap files etc etc.

You have anti-virus software, AVG, there is no need for a Mac to have anti-virus software, uninstall it according to the developers instructions.

You have CleanMyMac, noted in these forums as one of the worst things to install as it does more harm than good, often deleting important system files. Again uninstall it according to the developers instructions.

You have MacKeeper same as above, uninstall it according to the developers instructions.

The Mac does a fine job of looking after itself.

Once you have uninstalled these item and created space so your Mac can breathe, then run another etrecheck and post back here.

Reply

Answer 10

macjack

Level 10

111,272 points

Apr 8, 2017 7:30 AM in response to printworks1

Given the amount of cruft and malicious apps you have installed, I'd consider a clean install of your OS. But first follow Eau Rouge's instructions and see if it improves. If you do wind up reinstalling, I'd also suggest upgrading to Sierra.

Reply

Answer 11

BobHarris

Level 9

57,417 points

Apr 9, 2017 8:54 AM in response to printworks1

Besides the explicit suggestions to uninstall as listed by Eau Rouge, macjack, and Eric Root, you might also consider removing the LogMeIn Internet Plugins, unless you need them to use LogMeIn to another system.

Over all, I would suggest you go through the EtreCheck report of Kernel Extensions, Launch Agents, Launch Daemons, Startup Items, Internet Plugins, Safari Extensions, etc... And if you are no longer using it, uninstall it using the vendors uninstall instructions. If you are still using it, consider checking with the vendor for the most recent version compatible with El Capitan.

Reply

Answer 12

Kurt Lang

Level 9

70,535 points

Apr 9, 2017 9:07 AM in response to BobHarris

you might also consider removing the LogMeIn Internet Plugins, unless you need them to use LogMeIn to another system.

And TeamViewer, too. Never have remote access software installed without very good reason.

Minor note, it was mentioned above, no viruses for Mac OS X, but there is malware and adware. A virus is a type of malware. You can't separate the two as is they are different things. Malware is a generic term (MALicious softWARE) that means anything you don't want on your computer. So malware includes virus, Trojan, worm, etc.

Reply

Answer 13

Kurt Lang

Level 9

70,535 points

Jul 9, 2017 1:48 PM in response to lauris_acero

Your main issue is lack of RAM. Sierra will run with 4 GB installed, but not well, as seen by all of the processes the OS needs to kill in order to run something else. Your MacBook Pro supports up to 8GB of RAM. It will run much better if you upgrade it.

Reply

Answer 14

Eric Root

Level 10

685,703 points

Jul 10, 2017 10:07 AM in response to lauris_acero

Clean up: ⓘ

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon

Executable not found!

/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true

Executable not found!

~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled

Executable not found!

3 orphan files found. [Clean up]

Run the report again and click [Clean up].

Reply

Answer 15

Kurt Lang

Level 9

70,535 points

Aug 8, 2017 8:06 AM in response to USNMP

You have a lot of adware installed, which is guaranteed to slow down your system. On each item where you have the option to click Remove, do so. You can also use MalwareBytes for Mac to search for adware and other unwanted junk. It will list what it finds and give you the option to remove it.

You are your own worst enemy using a torrent. Yes, there is some legal content out there available through torrents, but most is illegal. That, and the illegal downloads routinely contain adware, and often worse. Such as keyloggers and backdoors.

Get rid of Memory Clean. Do not use that, or anything like it. Unused RAM is wasted RAM. The OS intentionally uses as much RAM as possible to speed things up. If it needs room in RAM for an active app, it will clear out idle RAM on its own. Using an app such as Memory Clean actually slows the system down. It keeps trying to clear what it thinks is idle RAM. As soon as it does that, the OS fills it again. This loop will happen all day long, wasting processing and system time.

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