I have a airPort with time capsule 802.11ac and I am using it with 15`` MacBook Pro 2017, I use it with my regular modem. Right now I can use my time capsule for internet but the backup part is not working at all. Moreover in the settings it says can not see a hard drive to back up and all I can see is this,
Anybody had the same problem ? What can I do ?
Thanks for the support
Airport Time Capsule 802.11ac, macOS Sierra (10.12.4)
So other than resetting the Time Capsule, were there any other troubleshooting steps that you performed?
What type of "regular" modem do you have? The make and model number would be helpful.
Do you have Back to My Mac set up on the Time Capsule?
Does your Mac have an Ethernet port on the device?
I did all the troubleshooting that I can perform, since I can not see the hardware in the airport utility, my actions are limited. I have this airTies adsl modem that my internet provider gave to me (150mbps wireless adsl2 Model: Air 5340). I used to have this back to My Mac set up on my Time Capsule but right now it is not possible to click on it. The MacBook Pro that I am using right now is 2017 which means it does not have an Ethernet port but I have my ex-2009 MacBook Pro as well, I can turn it on if it is necessary.
Did "all the troubleshooting" include checking the IPv6 settings on your Mac? They need to be set to Link Local Only.
If you have an iPhone or iPad, have you checked to see whether the Time Capsule will appear on the iOS device?
If the Time Capsule still will not appear in AirPort Utility, then the cause of the issue is deeper.
Apple had an issue with Back to My Mac that was affecting a number of users, which caused AirPorts and Time Capsules to disappear from AirPort Utility, although the Internet connection still functioned correctly. This might be affecting you.
A firmware update was issued to take care of this, but unfortunately since you cannot "see" the Time Capsule at this time, you can't check to see what firmware version is installed on the Time Capsule. Do you happen to know what version of firmware is installed on the Time Capsule?
It may be necessary to perform a Hard Reset on the Time Capsule to get it back to default settings, and then set it up again. But, you would not enable Back to My Mac on the Time Capsule until you have verified that the most up to date firmware version is installed.
If you can't back up or restore your Mac using Time Machine - Apple Support
Already tried that, but my airport utility does not recognize the time capsule and the system can not identify hard disc inside.
So that we don't waste your time by suggesting things that you may have already tried......could you list the troubleshooting steps that you have already performed?
sadly yes, and I already reseted the airport too. Some people advised to enter the ip of the airport manually but I couldn't find the ip number of it as well.
time capsule not working
