"accessory not supported" error message

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Level 1

6 points

"accessory not supported" error message

Getting the "accessory not supported" error message when trying to play music. it has always worked but stopped since i updated my phone to 10.3.1. I have two different accessories I use to connect it to the aux cord in my car or my headphones and neither are working when they previously worked fine before the update. The music plays for about 15 seconds and then stops.

Posted on Apr 11, 2017 5:36 PM

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Answer 1

sberman

Level 10

272,466 points

Apr 11, 2017 5:45 PM in response to SierraBeauty

SierraBeauty wrote:

I have two different accessories I use to connect it to the aux cord in my car or my headphones and neither are working ...

Whether they worked in the past does not matter. If they are not sanctioned by Apple, then you should not use them.

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Answer 2

Apr 11, 2017 5:50 PM in response to SierraBeauty

Apple appears to have identified some 3rd party Lightning "Y" adapters that don't conform to Apple's standards. These are detected by iOS when you try to use them and they will no longer work. You should contact the manufacturer, or get Made for iPhone certified adapters.

I don't know what Apple finds wrong with them, but a lot of other people have the same problem. The Belkin Rockstar seems to still work (I have one) if you use it with an Apple 3.5 mm to Lightning adapter like the one that came with the phone.

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