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getting error -3001f

User uploaded file

Posted on Apr 12, 2017 4:46 PM

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Posted on Apr 14, 2017 12:52 AM

If the error message occurred after using 'macOS Recovery' you may have erased

the partition in the Mac hard drive were the local version of Recovery resides; so

you may be able to restore function by using instruction in Recovery support page

to access online or 'internet' recovery, so as to use 'macOS Utilities' from there.


For other options and version information on how to use Recovery see details here:

•About macOS Recovery - Apple Support

//support.apple.com/en-us/HT201314


Internet 'recovery' takes considerable amount of time, a suggestion is try & use an

Ethernet connection to a router, instead of wi-fi due to large files involved and slow

wireless compared to a wired Ethernet data speed. ~ Also fewer drops, by wire than

with wi-fi. (PS: I've noted another post similar to yours; with different a error -2003F

see this link -2003F an apple support communities discussion from past evening.)


And if nothing else, you may be able seek help from an authorized trained Apple

service support technician or a product specialist; or official Apple Store 'genius.'



In any event...

Good luck & happy computing! 🙂

2 replies
Question marked as Best reply

Apr 14, 2017 12:52 AM in response to Kwooden85

If the error message occurred after using 'macOS Recovery' you may have erased

the partition in the Mac hard drive were the local version of Recovery resides; so

you may be able to restore function by using instruction in Recovery support page

to access online or 'internet' recovery, so as to use 'macOS Utilities' from there.


For other options and version information on how to use Recovery see details here:

•About macOS Recovery - Apple Support

//support.apple.com/en-us/HT201314


Internet 'recovery' takes considerable amount of time, a suggestion is try & use an

Ethernet connection to a router, instead of wi-fi due to large files involved and slow

wireless compared to a wired Ethernet data speed. ~ Also fewer drops, by wire than

with wi-fi. (PS: I've noted another post similar to yours; with different a error -2003F

see this link -2003F an apple support communities discussion from past evening.)


And if nothing else, you may be able seek help from an authorized trained Apple

service support technician or a product specialist; or official Apple Store 'genius.'



In any event...

Good luck & happy computing! 🙂

Apr 13, 2017 1:27 AM in response to Kwooden85

There appears to be some kind of problem during the boot process, where the

system may be looking for a network system to boot from; however this is not

certain and just a guess. If your MacBook/Air is stuck on that screen, you may

force shut down the computer by holding power key for 15+ seconds. ~ Then

try a restart method using • How to reset NVRAM on your Mac - Apple Support


This ^ could be tried more than once, because all keys need to be held properly

and let go correctly. The Mac can be let chime three times before they're let go.


Another startup item to try, is to hold Opt key to see if you could get your Mac

to look for another startup disc; perhaps it lost its way and cannot find the HDD

where the internal system lives. Or, that system (or hard drive) has issues.


• Use safe mode to isolate issues with your Mac - Apple Support

Another item, with the computer shut down, is a restart in Safe mode. You'd have

to wait awhile and eventually hope to sign-in (admin password) to get Safe boot

and then you may use the regular Disk Utility to repair disk permissions, or look

around (it will try to repair the system somewhat by simply using Safe mode) then

to get out of Safe mode, you simply (try) a normal re-start.


Reset the System Management Controller (SMC) on your Mac - Apple Support


{If those have been tried, and nothing happened... consider contacting Apple service

be that an Authorized independent provider, or an Apple Store/genius appointment.}


About macOS Recovery - Apple Support

How to use macOS Recovery. Hold down Command-R on your keyboard immediately

after pressing the power button to turn on your Mac, or immediately after your ...

User uploaded file//support.apple.com/en-us/HT201314


Have you tried booting in Recovery on start? You may be able to force quit by

holding the power key down for more than 15 seconds. Then on re-start hold

the recovery shortcut keys to begin startup from the built-in recovery partition.


{Two different 'sets of keys' can be employed for either Recovery startup mode,

one uses localized 'recovery partition' in the Mac's hard drive. The other uses an

online 'internet recovery' this could take much longer to access. ~ If you get to an

indication of a system screen for Recovery, or macOS Utilities, this is a good start.}


User uploaded file

Was there anything else going on before the MacBook/Air showed this screen?

Do you have any USB3.0 or other peripheral connections attached to the Mac?


User uploaded file

Been awhile since you posted the image with message; and I've found nothing

like it online, even by use of 'image search' in google. ~ Perhaps nobody has

posted a like image, or just maybe the search engines don't like 'helping' us...


Hopefully someone whose actual or other experience has seen this & knows

how to get past it, will offer their ideas on how to recover from this. And what

you may have going on in your MacBook Air + macOS X that caused it. The

globe icon usually implies a network outside the Mac. This may imply an error

in finding an internal system. -- Or a hardware failure that would need a repair.


There may be a terminal command to reboot, if you could start in single-user

or other command-line access and enter the proper code. I've seldom ever

used the underpinnings of OS X to resolve issues; haven't needed to so far.


Sorry to not so helpful...

Good luck & happy trails! 🙂

getting error -3001f

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