Health app not recording steps
Health app stopped recording info after upgrade to OS 10.3.1
iPhone 7, iOS 10.3.1
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User profile for user:
brenden dv
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Community Specialist
Hello katrina248,
Thank you for using Apple Support Communities.
To recap, after updating to iOS 10.3.1 the Health app on your device is no longer recording your data. You've come to the right place for assistance.
Thank you for using Apple Support Communities.
To recap, after updating to iOS 10.3.1 the Health app on your device is no longer recording your data. You've come to the right place for assistance.
The first thing you'll want to do is a restart to the device. If after that you're still noticing the problem, it's time to reinstall the iOS.
To perform an iOS reinstall you follow steps 1 through 5 of an unrelated Apple Support article below:
If you can't update or restore your iPhone, iPad, or iPod touch
The article is related to not being able to update but the steps you'll be performing allows you to do the reinstall of the iOS. This provides a fresh download of the software.
Let us know if you have any questions, and again thank you for using Apple Support Communities.
Have a great day!