User profile for user: mmshepp
mmshepp Author
User level: Level 1
28 points

Apple Watch screen is dark

In the last couple of weeks, the screen on my Apple Watch (1st gen) has gone darker, overall. I can still see it if I am indoors and I hold it near. But outdoors and in light it is really dark!! I tried rebooting, re-pairing, changing the brightness, enlarging the text and making it bold but nothing helps. The support centre says it will cost $199 to repair it as they think it's a "hardware" issue. Has anyone else had this and, if so, what did you do???

Apple Watch Sport 38mm (1st Gen)

Posted on Apr 13, 2017 5:08 PM

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User profile for user: mmshepp
mmshepp Author
User level: Level 1
28 points

Posted on Apr 13, 2017 9:21 PM

Carolyn,


Maybe you didn't read my entire post...I adjusted the brightness and text size and bold - no help. My Apple Watch is totally up to date. I even asked the support help if I could roll back the latest update to reset the Watch to when the screen was fine. They said there is no way to do that. Any other hints or helpful info?

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User profile for user: mmshepp
mmshepp Author
User level: Level 1
28 points

Apr 13, 2017 9:21 PM in response to Carolyn Samit

Carolyn,


Maybe you didn't read my entire post...I adjusted the brightness and text size and bold - no help. My Apple Watch is totally up to date. I even asked the support help if I could roll back the latest update to reset the Watch to when the screen was fine. They said there is no way to do that. Any other hints or helpful info?

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User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,685 points

Apr 13, 2017 5:17 PM in response to mmshepp

Hi,


I have a first generation Apple Watch and not experiencing anything like you are describing.


On your iPhone open the Watch app then tap Brightness & Text Size. Move the Brightness slider all the way to the right.


If that doesn't help, just in case it's not a hardware issue, make sure your Apple Watch and iPhone are up to date.


Update the software on your Apple Watch - Apple Support


Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support




** message edited by: CS

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Apple Watch screen is dark

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