Apple Watch screen is dark

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Level 1

28 points

Apple Watch screen is dark

In the last couple of weeks, the screen on my Apple Watch (1st gen) has gone darker, overall. I can still see it if I am indoors and I hold it near. But outdoors and in light it is really dark!! I tried rebooting, re-pairing, changing the brightness, enlarging the text and making it bold but nothing helps. The support centre says it will cost $199 to repair it as they think it's a "hardware" issue. Has anyone else had this and, if so, what did you do???

Apple Watch Sport 38mm (1st Gen)

Posted on Apr 13, 2017 5:08 PM

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Answer 1

Sep 11, 2017 10:23 AM in response to mmshepp

Same issue here... That started happening after the last update... Trying to reste it now...

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Answer 2

mmshepp Author

Level 1

28 points

Apr 13, 2017 9:21 PM in response to Carolyn Samit

Carolyn,

Maybe you didn't read my entire post...I adjusted the brightness and text size and bold - no help. My Apple Watch is totally up to date. I even asked the support help if I could roll back the latest update to reset the Watch to when the screen was fine. They said there is no way to do that. Any other hints or helpful info?

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Answer 3

Apr 13, 2017 5:17 PM in response to mmshepp

Hi,

I have a first generation Apple Watch and not experiencing anything like you are describing.

On your iPhone open the Watch app then tap Brightness & Text Size. Move the Brightness slider all the way to the right.

If that doesn't help, just in case it's not a hardware issue, make sure your Apple Watch and iPhone are up to date.

Update the software on your Apple Watch - Apple Support

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

** message edited by: CS

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Answer 4

Jonathan UK

Level 10

164,015 points

Apr 13, 2017 5:19 PM in response to mmshepp

Hi

Given the issue that you have described and the steps that you have already taken, I suggest that you arrange for out-of-warranty service / replacement, as recommended by Apple Support:

Apple Watch Service Answer Center - Apple Support

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Answer 5

Nov 25, 2017 2:03 PM in response to rmagellan

I’ve noticed the same thing on my 1st gen Apple Watch.

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