My apple ID cannot be used to unlock this watch. But my Phone are using the same Apple Id and are logged in.

Question

My apple ID cannot be used to unlock this watch. But my Phone are using the same Apple Id and are logged in.

I tried to pair my Apple Watch with my Phone.

Apparentally, this time round, it stated shown this pop up. it's impossible as my Phone are using the same Apple ID, and it is always log in.

Pls help if you have any idea how to solve it.

Posted on Apr 15, 2017 4:58 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Apr 16, 2017 12:53 AM in response to angelinefromsgp

Hi

You are referring to Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen:

If the watch is locked to your own account, but you are having issues with your credentials:

It may help to follow the instructions here:

If you still need assistance, contact Apple Support or make a Genius Bar reservation, taking along your Apple Watch and your original proof of purchase for it:

If the Apple Watch is pre-owned and locked to the previous owner's account:

You will need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.

If you cannot arrange for the previous owner to do this, you should, if possible, return the watch for a refund.

You will not otherwise be able to use the watch. There is no way around this security feature.

More information:

About Activation Lock on your Apple Watch - Apple Support

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Answer 2

Apr 16, 2017 2:32 AM in response to angelinefromsgp

Hi

I you should have setup a 4 digit number / passcode to unlock your watch?

go to i books download apple watch user guide it's free.

Cheers

Brian

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