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Level 1

26 points

Camera's Issue (iPhone 7 Plus)

Dear Apple!

My iPhone7 plus back camera does not work as in the camera app itself, it does not work on Photo and Video Portrait and Square option, but the camera work on other options such as SLO-MO TIME-LAPSE and PANO.

If i use the camera function on some apps such as Facebook, Instagram it does not work as well, but the camera works in Snapchat.

I have searched for solution online, but it does not seem to be my case.
And sometimes it just randomly work.

I have tried to reset, reboot, and it still not working.

Is there reason to cause it this way?

iPhone 7 Plus, iOS 10.3.1

Posted on Apr 16, 2017 6:05 AM

Best reply

Gus

Level 6

19,542 points

Posted on Apr 16, 2017 2:43 PM

Hello,

It is unknown what may be causing this, it I definitely not normal. Try the following:

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

More info here:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

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22 replies

Oct 30, 2017 9:13 AM in response to raymonduytak

Hi, did you get a solution to this?? I have exactly the same problem?! All of a sudden as well

Charlotte

nurse_st

Level 1

4 points

Jan 1, 2018 9:07 PM in response to raymonduytak

Hello, I’m experiencing the same problem , can I get an update on your phone?

Feb 9, 2018 5:54 AM in response to raymonduytak

Ok!my back camera don’t work since last week it doesn’t show anything just it show dark I don’t why I try to reboot and to restore but still didn’t work it only show dark

Feb 10, 2018 8:41 PM in response to CShires

I have the same issue here. So do i still have to restore my phone/ reset like new or just simply uninstall all the apps that may cause the problem?

Thanks before

Mar 4, 2018 7:53 PM in response to raymonduytak

Found solution? Same problem here

Mar 12, 2018 6:28 AM in response to CShires

What apps did you downloaded?

I’ve got same problem, i already factory reset phone and set up to new iphone, but my camera still didn’t work

Mar 28, 2018 6:05 PM in response to raymonduytak

What you do about it,

Camera's Issue (iPhone 7 Plus)