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Sierra freezes when using App Expose or Show Desktop

There seems to be a common problem with Sierra freezing. In my case this occurs when using App Expose, Show Desktop, or similar window moves.


I am on a MBP mid-2015 running 10.12.4.


I upgraded to Sierra a week ago, this issue has happened THREE times and requires a hard reboot to resolve. This has happened with or without an external monitor being connected. I do not use Logitech drivers nor Logitech peripherals. Sometimes it happens within the same day, sometimes it takes several days.


I have reset SMC, NVRAM, and reinstalled Sierra. I have run EtreCheck and deleted unwanted SW. I do not have the ability to run in safe mode or use another account for several days so don't bother sending me a response with that as a debugging step.


Usually the freeze occurs when I use something like App Expose that causes many windows to move at once. When the freeze happens:


  1. The windows move slightly and then stop.
  2. I can move the mouse but the windows are completely unresponsive.
  3. Clicking on the windows don't change anything, cannot type, cannot move, nothing
  4. If I close the lid and then rewake the computer, the login screen appears but it does not take input (typing does not produce any characters in the password box)
  5. I can ssh into the frozen system from another machine and kill applications; the windows will disappear but nothing resolves
  6. "top -o cpu" from the remote ssh session does not show high CPU usage


The only thing that resolves this freeze is to reboot the machine.

MacBook Pro, macOS Sierra (10.12.4)

Posted on Apr 18, 2017 8:42 AM

Reply
9 replies

Apr 18, 2017 11:49 AM in response to dialabrain

Thank you for assisting and I'm happy it's not happening with your five Macs. There are however several unsolved threads on Sierra freezes each with hundreds of "I have this question too" so I stand by my original comments.


A few additional pieces of information:


  • I tried running in Safe Mode but too many things (sound for example) that were not enabled. Given this issue happens anywhere from four hours to several days Safe Mode isn't viable as I use this laptop for work.
  • When I ran in Safe Mode, it seems the screen would occasionally "refresh" (looks like someone pressed Ctrl-L on an old CRT screen). I don't know if this is normal
  • Chrome also would not display anything but Safari worked; again I do not know if this is normal
  • I also ran Apple Diagnostics and it reported all clear


EtreCheck report:


EtreCheck version: 3.1.5 (343)

Report generated 2017-04-18 14:36:16

Download EtreCheck from https://etrecheck.com

Runtime 2:11

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,5

1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 376


Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro

Color LCD 2880 x 1800


System Software:

macOS Sierra 10.12.4 (16E195) - Time since boot: less than an hour


Disk Information:

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 499.06 GB (159.87 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 756 but expected 1563

/etc/hosts - Count: 1


Gatekeeper:

Mac App Store and identified developers


Unknown Files:

/Library/LaunchDaemons/org.finkproject.daemonicinit.plist

/sw/sbin/daemonic.init

One unknown file found. [Check files]


Kernel Extensions:

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]

[not loaded] com.parallels.kext.netbridge (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]

[not loaded] com.parallels.kext.usbconnect (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]

[not loaded] com.parallels.kext.vnic (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]


/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.4 - 2015-05-27) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.4 - 2015-05-27) [Support]


/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.6 - 2015-05-27) [Support]


/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.32 - 2017-01-18) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.32 - 2017-01-18) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.32 - 2017-01-18) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.32 - 2017-01-18) [Support]


/Library/Extensions

[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11 - 2017-04-11) [Support]

[loaded] com.sophos.nke.swi (9.6.50 - SDK 10.11 - 2017-04-11) [Support]


/System/Library/Extensions

[not loaded] com.lge.driver.LGEMobilSolutionFamily (1.5.4.0421 - 2017-04-18) [Support]

[not loaded] com.novatelwireless.kext.wwan (v3.1.11 (001) - 2017-04-18) [Support]

[not loaded] com.pantech.driver.PTRayUSBFamily (1.2.8.1008 - SDK 10.5 - 2017-04-18) [Support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68 - 2017-04-18) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7 - SDK 10.4 - 2017-04-18) [Support]

[not loaded] com.vaultmicro.driver.PTUMWDrv (2.1.2222.411 - SDK 10.5 - 2017-04-18) [Support]

[not loaded] net.telestream.driver.IODVDImage (1.0.0.71 - 2017-04-18) [Support]


/System/Library/Extensions/LGEMobileSolutionFamily.kext/Contents/PlugIns

[not loaded] com.lge.driver.LGELTEBus (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTEMdmControl (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTEMdmData (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTENicControl (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTENicData (1.5.4.0421 - 2012-07-12) [Support]


/System/Library/Extensions/NovatelWirelessWWAN.kext/Contents/Plugins

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.1.11 (001) - SDK 10.4 - 2012-07-12) [Support]

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.1.11 (001) - SDK 10.4 - 2012-07-12) [Support]

[not loaded] com.novatelwireless.driver.3G (v3.1.11 (001) - SDK 10.4 - 2012-07-12) [Support]

[not loaded] com.novatelwireless.driver.3GData (v3.1.11 (001) - SDK 10.4 - 2012-07-12) [Support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (v3.1.11 (001) - SDK 10.4 - 2012-07-12) [Support]


/System/Library/Extensions/PTRayUSBFamily.kext/Contents/PlugIns

[not loaded] com.pantech.driver.PantechBus (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.pantech.driver.PantechCDFree (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.pantech.driver.PantechCm (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.pantech.driver.PantechMdmControl (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.pantech.driver.PantechMdmData (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.pantech.driver.PantechSer (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.pantech.driver.QmiDriver (1.2.8.1008 - SDK 10.5 - 2015-05-27) [Support]


/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

[not loaded] com.vaultmicro.driver.PTUMWCDFree (2.1.2222.411 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.vaultmicro.driver.PTUMWCSP (2.1.2222.411 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.vaultmicro.driver.PTUMWDIAG (2.1.2222.411 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.vaultmicro.driver.PTUMWMdmControl (2.1.2222.411 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.vaultmicro.driver.PTUMWMdmData (2.1.2222.411 - SDK 10.5 - 2015-05-27) [Support]

[not loaded] com.vaultmicro.driver.PTUMWUSBMergeNub (2.1.2222.411 - SDK 10.5 - 2015-05-27) [Support]


/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7 - SDK 10.4 - 2012-07-12) [Support]

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7 - SDK 10.4 - 2012-07-12) [Support]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 177 Apple tasks

[running] 98 Apple tasks


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 175 Apple tasks

[running] 101 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-13) [Support]

[running] com.brother.LOGINserver.plist (2015-06-14) [Support]

[loaded] com.google.keystone.agent.plist (2017-03-28) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-02-13) [Support]

[running] com.sophos.uiserver.plist (2017-02-01) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-12-10) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-11-28) [Support]

[loaded] org.gpgtools.Libmacgpg.xpc.plist (2017-03-21) [Support]

[loaded] org.gpgtools.gpgmail.enable-bundles.plist (2015-09-21) [Support]

[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (2015-09-21) [Support]

[loaded] org.gpgtools.macgpg2.fix.plist (2017-01-20) [Support]

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2017-01-20) [Support]

[loaded] org.gpgtools.updater.plist (2017-04-08) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2016-10-26) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-13) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-24) [Support]

[not loaded] com.apple.installer.cleanupinstaller.plist (2017-04-08) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!

[loaded] com.charlessoft.pacifist.helper.plist (2015-06-04) [Support]

[running] com.docker.vmnetd.plist (2017-03-17) [Support]

[loaded] com.google.keystone.daemon.plist (2017-04-17) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2017-04-11) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-10-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[loaded] com.skype.skypeinstaller.plist (2017-02-25) [Support]

[loaded] com.smithmicro.vzwwirelessd.plist (2013-01-29) [Support]

[running] com.sophos.common.servicemanager.plist (2017-02-01) [Support]

[running] com.tclementdev.timemachineeditor.scheduler.plist (2017-04-01) [Support]

[loaded] com.teamviewer.Helper.plist (2016-11-28) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-12-10) [Support]

[loaded] org.finkproject.daemonicinit.plist (2017-03-27) [Support]

[loaded] org.gpgtools.gpgmail.patch-uuid.plist (2015-09-21) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2016-10-26) [Support]

[not loaded] org.virtualbox.startup.plist (2017-01-18) [Support]

[loaded] org.wireshark.ChmodBPF.plist (2017-03-27) [Support]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (2012-05-03) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[running] com.akamai.single-user-client.plist (2017-01-23) [Support]

[loaded] com.apple.SafariBookmarksSyncer.plist (2009-01-04) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2017-03-31) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2017-01-18) [Support]


User Login Items:

World Clock Deluxe Application

(/Applications/World Clock Deluxe.app)

GoToMeeting Scheduler Application

(/Applications/GoToMeeting Scheduler.app)

Xmarks for Safari Application

(/Applications/Xmarks for Safari.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-13) Check version

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Flip4Mac WMV Plugin: 3.3.7.2 - SDK 10.7 (2016-01-13) [Support]

AdobePDFViewerNPAPI: 17.009.20044 - SDK 10.11 (2017-04-12) [Support]

FlashPlayer-10.6: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-18) [Support]

QuickTime Plugin: 7.7.3 (2017-03-22)

Flash Player: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

AdobePDFViewer: 17.009.20044 - SDK 10.11 (2017-04-12) [Support]

MeetingJoinPlugin: Unknown - SDK 10.2 (2015-08-20) [Support]


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2015-09-11) [Support]

ZoomUsPlugIn: 3.5.64836.0908 - SDK 10.11 (2016-10-07) [Support]


Safari Extensions:

Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-17)

Open in Internet Explorer - Parallels - http://www.parallels.com (2017-04-11)


3rd Party Preference Panes:

Akamai NetSession Preferences (2017-01-23) [Support]

Flash Player (2017-03-24) [Support]

Flip4Mac WMV (2016-01-13) [Support]

GPGPreferences (2017-03-21) [Support]

Java (2017-02-13) [Support]

Xmarks for Safari (2015-05-27) [Support]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.06 GB Disk used: 339.18 GB

Destinations:

Looking Glass I [Network]

Total size: 2.00 TB

Total number of backups: 24

Oldest backup: 15/8/16, 01:01

Last backup: 18/4/17, 01:38

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.06 GB X 3)


Top Processes by CPU:

64% Finder

37% mdworker32(4)

13% kernel_task

4% Google Chrome Helper(16)

4% WindowServer


Top Processes by Memory:

1.84 GB Google Chrome Helper(16)

1.68 GB mdworker(46)

1.33 GB kernel_task

836 MB mds_stores

803 MB Microsoft PowerPoint


Virtual Memory Information:

7.13 GB Available RAM

3.74 GB Free RAM

8.87 GB Used RAM

3.39 GB Cached files

0 B Swap Used


Diagnostics Information:

Apr 18, 2017, 02:19:37 PM Self test - passed


Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.



Jul 10, 2017 9:54 AM in response to tradrat

Found the problem.


This seems to happen when using gestures for App Expose or Show Desktop. I have not checked if this affects using mouse or keyboard buttons for these functions. Also I primarily use an external trackpad and have not noticed whether this occurs with the built in trackpad.


So when using gestures to do App Expose, sometimes the windows will not move fully. So for example if using gestures to do a "Show Desktop", the windows will only move a slight amount and then stop, as opposed to moving fully off the desktop.


When this happens I will be able to move the mouse but clicking and typing does nothing, giving the appearance of a freeze.


The workaround is to repeat the gesture again. This will "unfreeze" the windows and desktop and everything will return to normal.

Apr 18, 2017 3:57 PM in response to dialabrain

Latest run. Don't know what to do with the Adobe issues as I run Adobe and don't want to break the installation.

EtreCheck version: 3.1.5 (343)

Report generated 2017-04-18 18:40:13

Download EtreCheck from https://etrecheck.com

Runtime 1:31

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,5

1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 376


Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro

Color LCD 2880 x 1800


System Software:

macOS Sierra 10.12.4 (16E195) - Time since boot: about 4 hours


Disk Information:

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 499.06 GB (158.20 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sudoers, File size 756 but expected 1563

/etc/hosts - Count: 1


Gatekeeper:

Mac App Store and identified developers


Unknown Files:

/Library/LaunchDaemons/org.finkproject.daemonicinit.plist

/sw/sbin/daemonic.init

One unknown file found. [Check files]


Kernel Extensions:

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]

[not loaded] com.parallels.kext.netbridge (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]

[not loaded] com.parallels.kext.usbconnect (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]

[not loaded] com.parallels.kext.vnic (12.2.0 41591 - SDK 10.9 - 2017-04-11) [Support]


/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.32 - 2017-01-18) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.32 - 2017-01-18) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.32 - 2017-01-18) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.32 - 2017-01-18) [Support]


/Library/Extensions

[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11 - 2017-04-11) [Support]

[loaded] com.sophos.nke.swi (9.6.50 - SDK 10.11 - 2017-04-11) [Support]


/System/Library/Extensions

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68 - 2017-04-18) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2.0 - 2017-04-18) [Support]

[not loaded] net.telestream.driver.IODVDImage (1.0.0.71 - 2017-04-18) [Support]


~/Library/Application Support/zoom.us/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2016-10-07) [Support]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 175 Apple tasks

[running] 100 Apple tasks


System Launch Daemons:

[failed] com.apple.postfix.master.plist (2017-03-22)

[not loaded] 42 Apple tasks

[loaded] 172 Apple tasks

[running] 103 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-13) [Support]

[running] com.brother.LOGINserver.plist (2015-06-14) [Support]

[loaded] com.google.keystone.agent.plist (2017-03-28) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-02-13) [Support]

[running] com.sophos.uiserver.plist (2017-02-01) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-12-10) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-11-28) [Support]

[running] org.gpgtools.Libmacgpg.xpc.plist (2017-03-21) [Support]

[loaded] org.gpgtools.gpgmail.enable-bundles.plist (2015-09-21) [Support]

[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (2015-09-21) [Support]

[loaded] org.gpgtools.macgpg2.fix.plist (2017-01-20) [Support]

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2017-01-20) [Support]

[loaded] org.gpgtools.updater.plist (2017-04-08) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2016-10-26) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-13) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-24) [Support]

[not loaded] com.apple.installer.cleanupinstaller.plist (2017-04-08) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!

[loaded] com.charlessoft.pacifist.helper.plist (2015-06-04) [Support]

[running] com.docker.vmnetd.plist (2017-03-17) [Support]

[loaded] com.google.keystone.daemon.plist (2017-04-17) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2017-04-11) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-10-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[loaded] com.skype.skypeinstaller.plist (2017-02-25) [Support]

[running] com.sophos.common.servicemanager.plist (2017-02-01) [Support]

[running] com.tclementdev.timemachineeditor.scheduler.plist (2017-04-01) [Support]

[loaded] com.teamviewer.Helper.plist (2016-11-28) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-12-10) [Support]

[loaded] org.finkproject.daemonicinit.plist (2017-03-27) [Support]

[loaded] org.gpgtools.gpgmail.patch-uuid.plist (2015-09-21) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2016-10-26) [Support]

[not loaded] org.virtualbox.startup.plist (2017-01-18) [Support]

[loaded] org.wireshark.ChmodBPF.plist (2017-03-27) [Support]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (2012-05-03) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[running] com.akamai.single-user-client.plist (2017-01-23) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2017-03-31) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2017-01-18) [Support]


User Login Items:

World Clock Deluxe Application

(/Applications/World Clock Deluxe.app)

GoToMeeting Scheduler Application

(/Applications/GoToMeeting Scheduler.app)

Xmarks for Safari Application

(/Applications/Xmarks for Safari.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-02-13) Check version

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Flip4Mac WMV Plugin: 3.3.7.2 - SDK 10.7 (2016-01-13) [Support]

AdobePDFViewerNPAPI: 17.009.20044 - SDK 10.11 (2017-04-12) [Support]

FlashPlayer-10.6: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-18) [Support]

QuickTime Plugin: 7.7.3 (2017-03-22)

Flash Player: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

AdobePDFViewer: 17.009.20044 - SDK 10.11 (2017-04-12) [Support]

MeetingJoinPlugin: Unknown - SDK 10.2 (2015-08-20) [Support]


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.6 (2015-09-11) [Support]

ZoomUsPlugIn: 3.5.64836.0908 - SDK 10.11 (2016-10-07) [Support]


Safari Extensions:

Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-17)

Open in Internet Explorer - Parallels - http://www.parallels.com (2017-04-11)


3rd Party Preference Panes:

Akamai NetSession Preferences (2017-01-23) [Support]

Flash Player (2017-03-24) [Support]

Flip4Mac WMV (2016-01-13) [Support]

GPGPreferences (2017-03-21) [Support]

Java (2017-02-13) [Support]

Xmarks for Safari (2015-05-27) [Support]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.06 GB Disk used: 340.86 GB

Destinations:

Looking Glass I [Network]

Total size: 2.00 TB

Total number of backups: 24

Oldest backup: 15/8/16, 01:01

Last backup: 18/4/17, 01:38

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.06 GB X 3)


Top Processes by CPU:

6% WindowServer

4% kernel_task

2% hidd

2% fontd

0% GoToMeeting Scheduler


Top Processes by Memory:

1.73 GB Google Chrome Helper(14)

1.39 GB kernel_task

1.31 GB Microsoft PowerPoint

721 MB Microsoft Outlook

655 MB mdworker(21)


Virtual Memory Information:

5.81 GB Available RAM

267 MB Free RAM

10.19 GB Used RAM

5.54 GB Cached files

0 B Swap Used


Diagnostics Information:

Apr 18, 2017, 02:19:37 PM Self test - passed


Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.



Apr 18, 2017 8:53 AM in response to tradrat

tradrat wrote:


There seems to be a common problem with Sierra freezing.

Not with my five Macs.

I have reset SMC, NVRAM, and reinstalled Sierra. I have run EtreCheck and deleted unwanted SW.

I do not have the ability to run in safe mode or use another account for several days so don't bother sending me a response with that as a debugging step.

You may want to post the EtreCheck report in case there is something installed that could cause a problem you may not be familiar with.


As far as not being able to test in Safe Mode or with a new user account, that rather limits one's options.

Apr 18, 2017 12:13 PM in response to tradrat

At a glance you have quite a bit of out-of-date software installed much of which are unlikely to be compatible with Sierra.


For example…

/System/Library/Extensions/LGEMobileSolutionFamily.kext/Contents/PlugIns

[not loaded] com.lge.driver.LGELTEBus (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTEMdmControl (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTEMdmData (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTENicControl (1.5.4.0421 - 2012-07-12) [Support]

[not loaded] com.lge.driver.LGELTENicData (1.5.4.0421 - 2012-07-12) [Support]

There are others but I'm not the best typist in the world. I'm sure others will comment.


I would get rid of Sophos myself.

Apr 18, 2017 2:48 PM in response to dialabrain

Thanks. I did remove many other items but haven't got around to figuring out the rest.


I'd gladly get rid of Sophos but it's the least intrusive of the AV solutions. Knowing many will say "Macs don't need AV", I will only say that I don't buy that argument and will not be drawn into a discussion about it whether its needed 😉.

Sierra freezes when using App Expose or Show Desktop

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