Safari cannot load websites

Question

Level 1

11 points

Safari cannot load websites

Hi,

Since last week, Safari cannot load specific websites. In particular, I cannot access any of the papers stored in the journal http://onlinelibrary.wiley.com/ Obviously I initially though it would be a problem in the journal's server, but I can access the same websites in other computers, and what is more annoying, from the same Mac but using google Chrome. Therefore, it's really a problem with Safari.

I have tried disabling extensions, cleaning history and empty cache, and the problem persists.

What else can I try?

MacBook Pro, OS X Mavericks (10.9)

Posted on Apr 19, 2017 4:30 AM

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Answer 1

dominic23

Level 10

83,952 points

Apr 19, 2017 1:47 PM in response to fede_luppi

Using Safari, I have no problem opening the site.

If you have not tried this already, please try it.

1. Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all lights are lit properly. It will take a while.

Restart the computer and test.

2. Backup the Mac.

Try Google DNS (Domain Name Server) as a test.

Launch System Preferences from the Dock.

System Preferences > Network

Click the lock at left bottom corner to unlock and authenticate.

Click “Advanced” button at the bottom right corner of the window.

Click the DNS tab.

ISP provided DNS server will be listed in gray.

Take a screenshot of the present setup and keep it as a record.

https://support.apple.com/en-us/HT201361

To add Google DNS servers:

Google DNS

8.8.8.8

8.8.4.4

Click the “+” button and enter 8.8.8.8

Click the “+” button again and enter 8.8.4.4

Click OK and then Apply.

If you ever want to remove these DNS servers, just highlight 8.8.8.8 and 8.8.4.4

and then press the “-“ button.

How to reverse the change?

1. If the DNS name server is not automatically repopulated,

Add the DNS server manually, from the record you kept.

On this Mac, it is 192.168.1.1

or

2. System Preferences > Network > WiFi > Advanced TCP/IP tab

Click “Renew DHCP Lease”.

Click “OK”.

Click “Apply”

https://support.apple.com/kb/PH18513?locale=en_US

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Answer 2

El lobo

Level 1

4 points

Apr 20, 2017 8:01 AM in response to fede_luppi

Same exact situation, try only deselecting the enable Javascript box under Safari Preferences-Security Tab-Web content.

Deselecting it, seems to fix the whole problem. At least for me.

I also white-listed the onlinelibrary.wiley.com domain with ABP and AdBlock beforehand, I can't really say if that helped or not.

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Answer 3

dominic23

Level 10

83,952 points

Apr 19, 2017 5:19 AM in response to fede_luppi

1. Startup in Safe Mode and restart normally by pressing the “Restart” button at the bottom.

Start up in Safe Mode.

http://support.apple.com/kb/PH11212?viewlocale=en_US

2. Delete Caches and test.

Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Caches > com.apple.Safari

Right click the com.apple.Safari file and select "Move To Trash.

Close windows and relaunch Safari.

3. Delete com.apple.Safari.plist file and test.

Backup your Mac.

Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.

Select "Library" from the drop down.

Library > Preferences > com.apple.Safari.plist

Right click on it and select "Move it to Trash".

Restart and relaunch Safari. Click “Start using Safari” link at the bottom.

If this doesn’t help, “Put Back” the com.apple.Safari.plist

Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.Safari.plist and select “Put Back”.

Choose”Replace”.

4. Sometimes third party software can cause this kind of a problem. Please run EtreCheck and post the report here.

https://etrecheck.com

Download it, open Downloads folder, click on it to open and select ”Open”.

Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.

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Answer 4

Eric Root

Level 10

684,537 points

Apr 19, 2017 5:41 AM in response to fede_luppi

Safari can’t open a website

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Web Content not responding

Safari/Browsers – can’t delete cookies

Evercookie

Quit Safari.

In Finder go to Go menu and then Go to Folder.

Copy and paste this ~/Library/Safari/Databases.

Delete the contents of the folder.

Launch Safari again and check if all is ok.

If that doesn’t work, copy and paste this ~/Library/Safari/Local Storage.

Delete the contents of the folder.

Test.

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Answer 5

fede_luppi Author

Level 1

11 points

Apr 19, 2017 6:46 AM in response to dominic23

Thanks for your response. I have tried all the steps with no luck so far.

This is my EtreCheck report:

EtreCheck version: 3.1.5 (343)

Report generated 2017-04-19 14:44:36

Download EtreCheck from https://etrecheck.com

Runtime 1:38

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Safari does not load some websites

Hardware Information: ⓘ

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 45

Video Information: ⓘ

Intel Iris Graphics 550

Color LCD 2880 x 1800

System Software: ⓘ

macOS Sierra 10.12.4 (16E195) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD AP0256J disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 315 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.68 GB (120.93 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.04 GB Online

USB Information: ⓘ

Apple Inc. iPad

Apple Inc. iBridge

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Applications/Tunnelblick.app

[not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4790) - 2017-01-30) [Support]

[not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4790) - 2017-01-30) [Support]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 170 Apple tasks

[running] 106 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 167 Apple tasks

[running] 109 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-31) [Support]

[running] com.fileopen.Broker.plist (2017-01-31) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-01-19) [Support]

Launch Daemons: ⓘ

[running] com.80pct.FreedomHelper.plist (2017-01-18) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-31) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-31) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-24) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2017-04-13) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2017-01-07) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2017-01-19) [Support]

[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2017-04-06) [Support]

[not loaded] org.eyebeam.SelfControl.plist (2017-01-20) [Support]

User Launch Agents: ⓘ

[not loaded] Focus.plist (2017-04-19) [Support]

[running] com.amazon.music.plist (2017-04-16) [Support]

[running] com.dropbox.DropboxMacUpdate.agent.plist (2017-04-15) [Support]

[loaded] com.google.keystone.agent.plist (2017-03-29) [Support]

[running] com.spotify.webhelper.plist (2017-04-17) [Support]

[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2017-01-30) [Support]

User Login Items: ⓘ

Magnet Application

(/Applications/Magnet.app)

iTunesHelper Application (2017-03-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

Quicksilver Application

(/Applications/Quicksilver.app)

RescueTime Application Hidden

(/Applications/RescueTime.app)

Focus Application

(/Applications/Focus.app)

Catch Application Hidden

(/Applications/Catch.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 17.009.20044 - SDK 10.11 (2017-04-14) [Support]

FlashPlayer-10.6: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

QuickTime Plugin: 7.7.3 (2017-04-09)

AdobePDFViewer: 17.009.20044 - SDK 10.11 (2017-04-14) [Support]

Flash Player: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-01-19) Check version

Safari Extensions: ⓘ

Google Scholar Button - Alex Verstak, Google - https://scholar.google.com/ (2017-03-09)

3rd Party Preference Panes: ⓘ

Flash Player (2017-03-24) [Support]

FUSE (2016-12-01) [Support]

Java (2016-12-13) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

18% WindowServer

13% Google Chrome Helper(7)

12% com.apple.WebKit.WebContent(4)

9% kernel_task

7% com.apple.WebKit.Networking(2)

Top Processes by Memory: ⓘ

819 MB Google Chrome Helper(7)

791 MB kernel_task

786 MB com.apple.WebKit.WebContent(4)

532 MB MTLCompilerService(21)

352 MB mdworker(10)

Virtual Memory Information: ⓘ

2.32 GB Available RAM

16 MB Free RAM

5.68 GB Used RAM

2.31 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Apr 19, 2017, 01:43:38 PM Self test - passed

Apr 19, 2017, 01:31:43 PM /Library/Logs/DiagnosticReports/biometrickitd_2017-04-19-133143_[redacted].cras h

/usr/libexec/biometrickitd

Apr 19, 2017, 09:36:23 AM /Library/Logs/DiagnosticReports/mdworker_2017-04-19-093623_[redacted].cpu_resou rce.diag [Details]

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker

Apr 19, 2017, 09:28:57 AM /Library/Logs/DiagnosticReports/installd_2017-04-19-092857_[redacted].cpu_resou rce.diag [Details]

/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/ins talld

Apr 19, 2017, 09:25:15 AM /Library/Logs/DiagnosticReports/storedownloadd_2017-04-19-092515_[redacted].cpu _resource.diag [Details]

/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oredownloadd

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Answer 6

Eric Root

Level 10

684,537 points

Apr 19, 2017 8:29 AM in response to fede_luppi

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan also Sierra

Safe Mode Startup – El Capitan. also Sierra

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Answer 7

fede_luppi Author

Level 1

11 points

Apr 19, 2017 4:43 AM in response to Ella Fitzgerald

Yes, I have checked that article, and tried Preferences > Privacy > Manage Website Data, with no success.

One thing that might be relevant is that data from several websites persist after "Remove All"...

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Answer 8

dominic23

Level 10

83,952 points

Apr 19, 2017 2:05 PM in response to fede_luppi

Additional steps if necessary.

1. Safari > Preferences > Security > Web content:

Make sure all 3 boxes next to Web content are check marked.

Uncheck the box beside “Block pop-up windows” and test.

2. Deselect Proxies, if selected.

System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select Protocol", uncheck any box if check marked.

Click "OK" then "Apply”.

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Answer 9

El lobo

Level 1

4 points

Apr 27, 2017 5:32 AM in response to fede_luppi

Turns out that if you go to Safari Preferences -> Search Tab and uncheck the Include Safari Suggestions, you don't need to disable Javascript to view the website normally.

So, this must be it and still have full functionality of the browser.

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