Level 4

1,456 points

Safari iOS 10.3.1 not clearing Safari cache

Hello,

Firstly, I would like to apologize for my very long absence from these forums. I was a regular and often visited to offer help when I could. My father was very ill then passed away a little over a year ago so I have had a lot to deal with and am still dealing with.

That being said, the reason I am here today is that I have noticed that after the last iOS update (10.3.1) that my Safari cache does not clear completely. I have tried deleting it through settings and through Safari. This is happening on both of my iPads and my iPhone. Is anyone else having this issue? I will report it but wanted to know if this was widespread or something going on with only my devices?

I have tried resetting the devices, turning iCloud off for Safari, setting the date forward, etc, and nothing helps. Not all websites visited remain in my cache, just a select few. I cannot figure out why some clear and some don't.

If someone has a solution they have found please let me know.

Thanks!

Anyway, I hope you all are well!

Posted on Apr 19, 2017 10:44 AM

104 replies

May 16, 2017 5:14 PM in response to fireman306

It has been the only issue that I have noticed so far. Have you came across any other issues other than the cache not clearing ?

DjTaym

Level 1

39 points

May 17, 2017 6:25 PM in response to fireman306

I have opened a case with the Swedish Apple Support.

If someone else calls Apple support, please relate to my ticket number: 100194471338

bobseufert

Level 6

15,904 points

May 24, 2017 11:13 PM in response to JoeJW

Thanks for the update.

DjTaym

Level 1

39 points

May 24, 2017 11:56 PM in response to JoeJW

I have spoken to the 2:nd line support and I also confirm that the engineering team is looking into this issue. Probably it will take some time, but will result in a fix in an upcoming iOS update.

jazcan Author

Level 4

1,456 points

May 25, 2017 8:15 AM in response to DjTaym

Thanks for letting us know.

May 25, 2017 1:40 PM in response to DjTaym

Thank you I most definitely will do so.

yepz

Level 1

9 points

May 28, 2017 12:29 PM in response to jazcan

IN my honest opinion, don't use Apple.

simple, to the point, easy, done.

APple = notorious for patterns of problems.

^ even this website.

Jul 13, 2017 12:27 PM in response to Lourufmom

Go to settings>General>reset all settings&content

It will not erase your saved data or apps.

Jul 13, 2017 12:28 PM in response to fireman306

I am on the beta version now due to no resolution that’s been made available to fix this issue. But the above directions definitely worked wo issue

Jul 13, 2017 12:55 PM in response to mikefromcoburg

I agree about Costco, I do shop there, and have seen a 3078kb cookie before. I did a reset on my iPad to clear it.

DjTaym

Level 1

39 points

Aug 25, 2017 12:27 PM in response to apple-a-day-doc-away

Unfortunately the suggested solution didn't work on my iPhone 6 plus. I still have UPS.com and Yamaha.com

Aug 25, 2017 12:45 PM in response to apple-a-day-doc-away

I tried what you suggested and in my case it didn't work. It's strange how some have luck with that and others do not.

DjTaym

Level 1

39 points

Aug 25, 2017 12:48 PM in response to fireman306

Fully agree ⚠

Oct 10, 2017 12:01 PM in response to jazcan

It’s fixed. You need to do a total clean install and do not carry anything over from previous installations I’ve tested it and it works.

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Safari iOS 10.3.1 not clearing Safari cache