Glitch in Photos when cropping in edit mode (Macbook Pro)

Hello,


Photos: Versión 2.0 (3150.4.120)

MAC OS: Sierra 10.12.4


When i crop a photo it breaks badly: the result is a photo completely messed up, sometimes black background and/or with several broken replicas of the photo. Sometimes is mixed up with other photo of the library. The effect can be seen just after pressing "ok" in the thumbnail in the edit view and sometimes in the preview just after make the cropping.

Until now it happens with jpg files.


I think this is a bug, i couldn't find much about it in the web.

Is this bug acknowledge by apple?, is there a way to fix it?


User uploaded file



This is the result after exporting, in the Phtos app is the same.


Regards

MacBook Pro with Retina display, macOS Sierra (10.12.4)

Posted on Apr 23, 2017 1:43 PM

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Question marked as Top-ranking reply

Posted on Sep 11, 2017 9:06 AM

I did not read through all the comments, so I hope I'm not being repetitive here.


I have been online and on the phone with Apple, and they gave me a workaround for the issue for now. They are working on the problem, and hope to have a Photos update (possibly) sometime this fall.


Take the photo with the messed up thumbnail, go into Edit and hit rotate ONCE. From there, push Control and hit the rotate icon again, once, to reverse the image back. It worked great for me on the photos I had issues with. I have had problems with photos taken with both of my Canon Rebels, my iPhone photos that were air-dropped, as well as photos that were imported from a back-up hard drive.


Hope the workaround gives you some results until we get the new version. I miss iPhoto! :-(User uploaded file

92 replies

May 15, 2017 11:49 AM in response to léonie

When i import the original .NEF or .DNG they are damaged by cropping. When you revert to original, they are not damaged anymore. All the damage, corruption, distortion....is coming after cropping in PHOTOS only. If you import and edit no damage. If you export original file undamaged. If you export the cropped, corrupt version, yes you get what you see.

May 16, 2017 7:13 AM in response to rk_apple

Really sorry hear that!


For me it is not that big deal not to be able to use Photos, but a really shame. I ended up using the Preview app for cropping and exporting to different formats. Mine also is a brand new Macbook Pro 15" mid-2015 with max hardware.

I looking forward for a patch, but if this is present only in a small number of cases i don't think we are receiving a solution any time soon.


Best of luck

May 16, 2017 1:29 PM in response to léonie

Very good question Léonie but unfortunately not a helpful answer. If you export out of photos the cropped/corrupted .JPG, that is the way the image is now and it will import and open in Aperture or iPhoto accordingly (corrupted). If you choose the export option to export the original unedited image you will get the correct and uncorrupted image and be back where you started so to speak. A possible answer is, edit and prepare image in Ps or whatever, including final crop and just catalogue in Photos which I prefer/find easier to use than Lr but excuse me, is that what i paid $4500+ for? A machine/software/integrated system that doesn't work. Added to that, due to this experience paradoxically i've found that Photos actually is not a bad RAW image editor at all, actually quite good, if completely manual and lacking layers and other Pro tools of ofcourse!

May 19, 2017 8:39 AM in response to rk_apple

if you need to try several times, revert back to original as it was originally imported into Photos. If you then export out of Photos as original, the image is 100% ok.

I just wanted a confirmation, if you have tested to export the originals and then to edit the exported version in other applications and if it was still ok.

What I am trying to find out, if the original in the Photos library is becoming corrupted by Photos. When you edit the photo, it reads the original. If we see a corruption after editing, we do not know, if the original has become corrupted or photos is processing the original incorrectly. Photos does not modify the originals ever, but they can become corrupted nevertheless by being stored on bad disk blocks or when a drive starts to fail.

May 20, 2017 12:40 PM in response to léonie

My Retailer says they have presented the issue to Apple engineers. I have had no response so far. The problems only occur in PHOTOS. The problems occur with edited images brought into PHOTOS as well as with native .DNG and .NEF files edited in PHOTOS. The problems are random and intermittent. IMO I believe the problem is with PHOTOS or how PHOTOS is interacting with the hardware on this particular machine. I don't no of any other way to explain it? All tests of graphic cards and CPU reading and writing show everything is working well. The only problems are when working in PHOTOS and Photos is critical to the entire system architecture and cannot be deleted. All software is always fully updated.

Jun 21, 2017 9:17 PM in response to Feitz

Please excuse my silence, I had to change my user name, seems my original user name might be blocked from contributing further to this thread. Cannot access using my original name. After many more hours working on the issue, the problem has become worse, not better. The display now randomly flashes like lightening and in addition I have a B key that doesn't function properly, either strikes blank or multiple repeats.

Jun 23, 2017 10:58 AM in response to Alvahro

I have the same problem. My configuration is:


iMac (Retina, 27" display)

8GB memory

OS: macOS Sierra 10.12.5


Source of photos: Canon multifunction "Imageclass D530 (printer/scanner).


I have scanned multiple photos into the Photos app. When I tried to use the Photos "markup" extension, after several successful markups, I began seeing the same kinds of results that you are dealing with. Very strange "collages," for lack of a better word, featuring parts of the photo I had just cropped typically against a bright red or yellow background.


These problems occurred using other editing functions available in the markup extension besides cropping. I tried the "Enhance," "Rotate," and "Text" functions individually and, once the failure started occurring, got the same weird results each time.


The problem is seen in some cases immediately before hitting the "DONE" button and, in other cases, after hitting the "DONE" button. The edited photo might look right, but upon displaying in another album, say "Last Import," it shows as corrupted.


Nelson R. Kent

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Glitch in Photos when cropping in edit mode (Macbook Pro)

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