safari can't log into social security website but Chrome can

Question

Level 1

15 points

safari can't log into social security website but Chrome can

i can access the social security website through Safari, but can't log into My Social Security. When I type in my ID and password, the next screen says "Were Sorry We Cannot Process your Request at this time". This has gone on for over 10 days. More importantly, I can log in okay using Chrome on the same computer. I've tried to reset password, tried to claim lost user ID but can't do that b/c I get the same screen saying "We're sorry we cannot process etc......". I even called SS and had them delete my old account and I created a new one account and still can't access with Safari even after cleaning history, etc (but can access it on Chrome so think this must be a Safari problem). I'm on Sierra 10.12.4 and all updates have been processed. I called social security to no avail. since Safari is my main browser I'd like to use Safari. Any ideas? Thanks

iMac 27" intel I5, Mac OS X (10.6.4)

Posted on Apr 26, 2017 11:05 AM

Reply

Answer 1

Best reply

sberman

Level 10

264,219 points

Apr 27, 2017 7:52 AM in response to rwstroy

Your post caused me to retry the Social Security website using Safari (as I always do). I started here:

I have always succeeded in signing in in the past and indeed just did so once again today. I am using a MacBook Pro running MacOS Sierra 10.12.4.

You said you cleared history. I suggest doing so once again, perhaps for a very long period (e.g., Safari > Clear History > Clear All History from Safari's menu).

Reply

Answer 2

rwstroy Author

Level 1

15 points

Apr 27, 2017 8:12 AM in response to sberman

thanks for the responses. I finally tracked it down. If i load the safari extension called Last Pass, I can't access this website. Funny, it's the only website I've found affected after years of use of LastPass

Reply

Answer 3

Eric Root

Level 10

684,069 points

Apr 27, 2017 8:10 AM in response to rwstroy

You can also try deleting the caches.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Reply

Answer 4

sberman

Level 10

264,219 points

Apr 27, 2017 2:19 PM in response to rwstroy

Ah, LastPass as in the password manager? That makes sense that it would get in the way of a well-secured website.

Glad it's working for you now.

Reply

Answer 5

May 21, 2017 9:56 AM in response to rwstroy

Thank you. This worked for me, too.

Reply