OneDrive won't launch on Mac Book Pro

Question

Level 1

11 points

OneDrive won't launch on Mac Book Pro

I've tried deleting the app and reinstalling it 3 times, as well as completely shutting down the computer and restarting it.

The app icon appears on the launchpad and on the finder but when I go to open it nothing happens, it doesn't open AT ALL. The first time I try to open it after I download it, the icon appears on the "dock" for one second and then disappears.

If anyone has dealt with this and found a way to fix it, id appreciate any help!

Thanks

MacBook Pro, iOS 10.3.1

Posted on Apr 27, 2017 11:52 AM

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Answer 1

tjk

Level 9

51,116 points

Apr 27, 2017 12:00 PM in response to yesibel

Hi,

Have you read through this yet? https://support.office.com/en-us/article/OneDrive-for-Mac-FAQ-3fc4062c-8051-4392 -bff1-551e32840cd0

Try starting, installing and running it in Safe Mode: https://support.apple.com/en-us/HT201262

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Answer 2

JimmyCMPIT

Level 7

29,223 points

Apr 27, 2017 11:58 AM in response to yesibel

Make sure your system meets or exceeds the specifications for One Drive

https://support.office.com/en-us/article/OneDrive-System-Requirements-cc0cb2b8-f 446-445c-9b52-d3c2627d681e

if problems persist create a new administrative account, boot into that account and download and install the application from that account.

for further help contact Microsoft development team here

https://onedrive.live.com/

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Answer 3

Dec 4, 2018 12:15 PM in response to tjk

Hi, I tried this but it still won't open? Thanks, Emma

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Answer 4

tjk

Level 9

51,116 points

Sep 16, 2017 11:42 AM in response to Community User

Have you tried JimmyCMPIT's links?

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