Level 1

9 points

Does the video card on my iMac affect my Adobe Programs? I'm having problems...

Since installing new Adobe Programs on my iMac I've been having issues running the Adobe programs. The computer keeps freezing, going black and I need to restart frequently.

Is it possible that my video card isn't capable of running these well? I have a NVIDIA GeForce GTX 660M 512MB video card. I've run Adobe Photoshop Collection 5 for many years without issues, but the new Adobe 2017 software is giving my computer fits.

Can someone please explain what might be happening? I just deleted the hard drive completely, reinstalled OS and I'm reinstalling the Adobe programs from scratch.

Thank you kindly

MacBook Pro, Mac OS X (10.7)

Posted on Apr 30, 2017 10:48 AM

40 replies

Mauiloving Author

Level 1

9 points

Apr 30, 2017 3:50 PM in response to Matyesz

Are you 100% sure?!?

Mauiloving Author

Level 1

9 points

Apr 30, 2017 4:18 PM in response to MichelPM

This is a late 2012 27" iMac, with 32GB of RAM and a 1.25TB Fusion Drive. There is a NVIDIA GeForce GTX 660M 512MB Video Card.

It looks like the video card that is the issue, right?

MichelPM

Level 10

81,525 points

Apr 30, 2017 4:27 PM in response to Mauiloving

OH, this is an iMac, NOT a MacBook Pro!

The GPU is probably the main issue.

How much hard drive space is left on this drive could be another possible issue.

Mauiloving Author

Level 1

9 points

Apr 30, 2017 4:26 PM in response to MichelPM

There is over 1TB of drive space. The hard drive is a 7200 rpm that fuses with the 250gb Crucial solid state drive.

babowa

Level 9

78,562 points

Apr 30, 2017 5:26 PM in response to MichelPM

Well, there is an entirely different problem if he sold the iMac with all those programs. Are Adobe licenses transferable?

Mauiloving Author

Level 1

9 points

Apr 30, 2017 5:32 PM in response to babowa

Hey, Babowa. She installed her own new Adobe CC 2017 software since buying it from me. I didn't transfer any licenses or anything. She has those through her work supposedly.

Mauiloving Author

Level 1

9 points

Apr 30, 2017 7:40 PM in response to MichelPM

Long story short... the ONLY way to make this machine compatible with her Adobe software is to upgrade the Video Card, correct?

Mauiloving Author

Level 1

9 points

May 2, 2017 12:26 PM in response to MichelPM

Thanks for all your help, Michel! Any chance you are available to speak outside of the forums? I could probably hire you to help troubleshoot at times if you are available.

MichelPM

Level 10

81,525 points

May 2, 2017 1:31 PM in response to Mauiloving

What do you own for a Mac, now, since you sold your this iMac?

Mauiloving Author

Level 1

9 points

May 2, 2017 1:35 PM in response to MichelPM

I have a late 2013 27" iMac, a 2011 15" MacBook Pro, a 2011 27" iMac and a 2008 24" iMac (which has an issue I'm currently working on).

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Does the video card on my iMac affect my Adobe Programs? I'm having problems...