PDF File Crashes Macbook Pro

I have a professionally created PDF file with information about a product that I need to read. Every time I try to open the file the first thing that happens is: 1. A wide black bar appears left to right across the middle of the screen. 2. Much of the remainder of the screen turns into a patchwork quilt of black and white boxes. 3. The entire computer becomes frozen. The clock stops running and it is not possible to access Force Quit using the control key shortcut.


The same thing happens if I attempt to open this file using Preview or if I try to open it using Safari. The behavior is identical.


However, if I try to open the same file with a second Mac (an iMac) it opens fine.


I have Scanned the file for viruses and get no hits. Since it works on the iMac it suggests either and OS issue or a Hardware issue. The Console has absolutely no information about the event. The Console log simply stops a short time before the crash and has not one iota of information about what went wrong.


This has happened from time to time with other files, so it is not specific to this file. The file of interest is about 50 MB in size, so it is not huge. The other files were of similar size, none of them over 100 MB. The machine is not doing other work when I attempt to open the file.


Any ideas? Thanks!

~VIN,MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.6)

Posted on May 4, 2017 6:02 PM

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1 reply

May 5, 2017 7:12 AM in response to Xwhite

there could be an element in the PDF that is not able to parse in the framework of one mac but is able in another. It could be the OS, it could a specific hardware drivers, it could be some 3rd party software interference.


I suspect if you are looking for virus on the PDF using some 3rd party Mac Anti-Virus product that is the first thing that needs to go.

If you have access to professional software like Adobe Acrobat to create a PDF you can convert the file to EPS in preview and preview will convert it to PDF where you can re-save it.

https://helpx.adobe.com/acrobat/using/file-format-options-pdf-export.html

and if it opens without crashing it's likely some element in the PDF

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PDF File Crashes Macbook Pro

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