Yes, Chrysler would say that. Their uConnect system has been famous for not working well. A search here on the forum will show a large number of complaints about their system. See if any of the information here in this support document will help. Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support
Recently bought a 2017 Jeep Wrangler and has uconnect. Can't get Siri hands free to work with it. Any chance of an update so I can get a brand new car to work with my IPhone 7 plus?
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You might want to take a look at this other discussion about uConnect. Unable to connect to uconnect or Bluetooth iOS 8
You would need to contact Chrysler for updates to uConnect. They are responsible for that software. Check with them to ensure it is compatible with the iPhone 7 Plus.
I did contact Chrysler and they said it's an apple problem. Don't really care who's problem it is. My problem is I can't get it to work. Just want a fix. Haha
update for Uconnect