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my iPhone is unlocked but won't recognize my sim chip. what do i do? its saying sim not supported.

the message currently says the same card that you have installed n this i phone is from a carrier that is not supported under the activation policy that is currently assigned to by the activation server this is not a hardware issue with the iPhone. please insert another sim card from a supported carrier of request that this iPhone be unlocked but your carrier.

Posted on May 10, 2017 11:45 AM

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Posted on May 10, 2017 12:38 PM

Here is the documentation on how to unlock your phone: How to unlock your iPhone - Apple Support


If you follow that process and still get that message, then the phone is NOT unlocked. Contact your carrier again.

10 replies

May 10, 2017 12:41 PM in response to percy321

I'm not sure what this 7 step program is that you mentioned, but most carriers require you do restore the device to factory to complete the unlock process. When you do that through iTunes, you should see a message on the screen that starts out Congratulations, your iPhone is unlocked. Did that happen for you? After doing that, you can restore your device to your last backup to get your content back.


Is the phone company that you called and talked to the one that you are trying the SIM card for now that is showing not supported? If so, they are not the ones that need to unlock the device, it is the carrier the device was originally locked to.

my iPhone is unlocked but won't recognize my sim chip. what do i do? its saying sim not supported.

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