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Level 1

107 points

Mail search not finding messages in Inbox

Hi,

I just updated to Sierra on my MacBook Pro, and I noticed Mail is not searching properly. I know I have several emails from a particular sender in my Inbox, and when I use my own memory to recall roughly when I received the email, I can scroll down and find it. However, my memory isn't always so reliable, and I need to use the Mail search function. Even when I have the particular email open, Mail Search will not find it. I have enabled Spotlight to search everything, and Mail preferences include encrypted and Trash mail. However, this email is in fact in my Inbox. I have also restarted Mail. Any suggestions to help please?

Thanks in advance,

Rosaroo

MacBook Pro (Retina, 13-inch, Late 2013), macOS Sierra (10.12.4), 2.8 Ghz Intel Core i7 16 GB 1TB SSD

Posted on May 13, 2017 4:24 AM

Best reply

tygb

Level 9

64,610 points

Posted on May 30, 2017 8:43 AM

Rebuilding the spotlight : How to rebuild the Spotlight index on your Mac - Apple Support

Could be applied and see if it works , or the best method I prefer is :

Take back of all mails in V4folder : Method for how to copy in V4 folder .

Click on go on top menu bar , hold option key click on > library > select mail folder > right click on mail there itself > click on copy mail > right click on extreme right hand side in column B , that is below persistence info.plist > click on paste item .

Entire mails are copied to V4 folder .

Go to the corrupted IMAP account , select it & click on minus sign it is deleted .

Configure new IMAP account , go to top menu bar ,file > import mail boxes > import data from > select apple mail > click on continue > select the back drop folder then choose new .

When new IMAP account is opened , a new folder with all mails will appear in the mail side bar .You can rename the folder .

Did you try to click on get mail icon the very basic step .