why can't i add a contact as an emergency contact

One of my contacts, my wife, is greyed out when I try to add her as an emergency contact via the Health app. Why is this?

iPhone 7, iOS 10.3.1

Posted on May 14, 2017 3:39 PM

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6 replies

May 14, 2017 3:44 PM in response to bobham1977

When you attempt to add an emergency contact in the Health app, note the fine print under the addition:


"Your emergency contacts will receive a message saying that you have called emergency services when you use Emergency SOS. Your current location will be included in these messages."


Undoubtedly, your wife does not have a telephone number in her contact information that is capable of receiving such a message.

Aug 6, 2017 10:37 PM in response to bobham1977

This same thing happened to me. Oddly, my husband's phone number was only in my Favorites and for some odd reason, not in my contacts. Only his email addresses were in my contacts. Once I discovered this, I added him directly to my Contacts app (I thought I had done this years ago!) with his phone numbers, saved it, went back into the Health app and I could then add him. Very strange, but it worked. A contact will be greyed out when it only shows an email for that contact.

Jun 22, 2017 5:07 AM in response to bobham1977

I had the same issue when trying to add my dad. I went to my contact list and saw that he was showing up as a contact with yahoo & icloud. I deleted his contact info for yahoo (which was only an email address) and then it let me add him. I might have been able to just add his number to the yahoo contact option but I didn't see any point in having him under both options. Might be something worth looking at. Hope this helps.

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why can't i add a contact as an emergency contact

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