I need a phone number for fraud dept

Hello I need the phone number for apple fraud dept. For the 2nd time in a few months, my itune acct has been hacked and I need to talk to a live person.

Posted on May 15, 2017 8:48 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on May 15, 2017 9:59 AM

If you think there was actual fraud involving your bank card (such as a purchase), you should also contact the fraud department of your bank/credit card company. However, it could also be a phishing/scam attempt in which case you should not reply or click on anything - just delete the email.

6 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

May 15, 2017 9:59 AM in response to ukellre

If you think there was actual fraud involving your bank card (such as a purchase), you should also contact the fraud department of your bank/credit card company. However, it could also be a phishing/scam attempt in which case you should not reply or click on anything - just delete the email.

Reply

May 15, 2017 9:22 AM in response to ukellre

1-800-MY-APPLE



if you think your Apple ID has been compromised see this article:

https://support.apple.com/en-us/HT204145


You may wish to change your Apple ID log/pass with a password you do not use for any other on line service. If you use your same log/pass combo with another service (e.g. Yahoo, Twitter, Facebook, etc.) and that service is "hacked" then the perpetrators have to only try typing this same combo in any other service to get into your other accounts.

Change your Apple ID password - Apple Support

https://support.apple.com/en-ca/KM205079


Change the Email associated with the ID if you wish to remove the email in use:

https://support.apple.com/en-us/HT202667


Also consider enabling two factor authentication if you have not done so already.

Availability of two-factor authentication for Apple ID - Apple Support


See this link to identify an email purporting to be from Apple:

Identify and report phishing emails and other suspicious messages - Apple Support


See this link to identify phony purchases claimed to be made in your account:

https://support.apple.com/en-us/HT201382

Reply

May 15, 2017 9:24 AM in response to JimmyCMPIT

Thanks for the quick response. I was able to check to see if I enabled the two factor authentification, which I did. However, I had a fraudulent charge a few months ago, and was able to speak with a live person from the fraud dept., but lost that phone number and would like to speak with someone again, this is going thru my iTunes somehow, out of California.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I need a phone number for fraud dept

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.