Apple music is not working in iTunes (Win10)

I have managed to solve the problem on my laptop for the second time and once again it was a conflict with my security software.

I uninstalled iTunes and all of its components as mentioned previously, including deleting the iTunes folder in Music, then reinstalled it with my security software disabled. It is now functioning normally again.

This is the second time I managed to solve the problem by messing with my security software. It was Avast the first time and Windows Defender the second time. I would recommend everyone else having this problem tries reinstalling iTunes with security disabled.

Then, it's a Windows issue. You just isolated it.

I'd install autoruns for Windows to see what's interfering

Hi mcafc98,

Are you on Windows 10 as well? I just realized that vladimir had put that right at the top of the post 😕

I've had to contact Microsoft support on this issue before on behalf of several people - 10 doesn't like to play well with iTunes

Needless to say, I'm sticking with Windows 8.1

I experienced a few problems at first, but nothing the articles couldn't fix

But again, no way I'd go with Windows 10 unless I had to or the laptop came with.

Best thing is to contact the official Microsoft Support site and chat with a rep; that was the only way I was able to help others - it was a configuration issue within Windows, but each case is always unique

I have contacted them and they basically just said, "Sorry, Apple needs to release an update". They said multiple other people have had the EXACT issue I am having(with the for your playlists not displaying). I cancelled my service yesterday, at least I got a refund.

I will maybe resign after New Years and try some other solutions, but for now Spotify Premium is less of a hassle with 90% of the same features. I do like having the iTunes match thing, but I may just get that seprately at this point.

Hi shlurpy,

The instructions are attached below.

Autoruns was such a great help to me :)

https://support.apple.com/en-us/HT204550

I have the same issue. Has been going on since October. It was fixed for a week then it started again. Apple Support is stumped. Turning off iCloud Music Library will let me listen but my saved albums vanish.

Well the only solution that worked was to cancel Apple Music get a prorated refund and switch to another music service. I have been with them for a year but if I can't listen to Apple Music in iTunes on my Windows 10 Home PC then it is useless. Of course on my Android phone it works fine.

Autoruns has always done well for me. I'm definitely an advocate of it to clear layered software & their components out especially

I have the same issue on two separate Windows 10 laptops, however it is working fine on my Android phone. Issue has been going on for months. Tempted to cancel my subscription as it means I can't actually browse Apple Music on either of my hoe laptops.

Apple, could you help us? It looks like you guys do not care about this problem. Also, don't write default answers like reinstall/uninstall iTunes in the right order or clear cache. I checked 3 PCs with Windows, and the "For You" page doesn't work correctly on any of them (On macOS, everything works perfectly). Also, I checked firewall, thousand times, and it's fine. I really hope you will help me and others. Thank you.

Also, don't write default answers like reinstall/uninstall iTunes in the right order or clear cache.

There was no suggestion to uninstall/reinstall iTunes made in this conversation.

The suggestion was to clear the cache and possibly update to the latest version.

As noted, you have isolated this to the Windows platform.

Both suggestions are valid. Have you tried them?

This same exact thing has been happening to me for months? Is there no solution? I'd hate to have to switch to Spotify, but I figured it'd be fixed by now. I refuse to be bullied into buying a Mac, I honestly feel like Apple is strong arming their customers here. We pay $10 a month and expect good service on all devices, not just Apple ones. Don't offer the service if you won't support it. I won't even bring up all the issues the Android version has. Spotify I can play any song, any time, with easy scrobbling. Such a pain in the *** on Android version of Apple Music. Spotify has no more access to Android(and Windows as well) than Apple but their app runs twice as smooth. Apple is a massive company, these issues must be fixed.

I managed to fix the problem for a couple of weeks after contacting apple support by creating an exemption in Avast. It stopped working again this evening though. I hadn't changed a thing. I was browsing Apple Music without any issues then all of a sudden the dreaded loading icon appeared and now I'm back to the exact problem I had before. I have been able to access the homepage of the For You and Browse tab since it broke again but as I am writing this, Itunes is even struggling to load these pages. I tried updating to the latest release of iTunes since it broke and it has seemed to make the problem worse. This problem has now been going on for months. I'm surprised it wasn't fixed in the last update. To reiterate my exact problem, I can access my Library without issue and my android app still works. However as soon as I try and browse Apple Music on my Windows 10 laptop the loading icon appears and continues to load indefinitely. I have tried everything, I even uninstalled all security software and tried to run it then to no avail. Help!

I also have a Windows 10 issue with Apple Music.

Since the Fall 2017 update to Windows 10, iTunes cycles through the tracks of an album, displaying the track details for a second or so. 'Play' is ignored, so I have no music.

I updated to the latest iTunes that arrived as a software update today and have cleared the cache. Doing so has made iTunes faster to display pages but not solved the key issue.

iTunes is unusable on my laptop now. It runs well on my iPad.

Any solution to this? If it's worth deleting and reinstalling I'll do that, or apply any other possible solution. Currently I'm paying for a service I do not receive.

Thanks,

Ian

Same problem has occurred again. Tried re-installing it with protection software disabled to no avail. I'm finding I am spending so much time trying to solve this problem. It's a shame Apple seem to be neglecting their Windows 10 users. Disappointing.

Hi LACAllen,

Good thinking. I just tried this and same result.

Since a recent update to iTunes, the playlists in the For You section seem to no longer display the name of the playlist. e.g. "My Favourites Mix", "My New Music Mix".

Any thoughts on this one?