Apple repair prices vs Authorized service repair

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Level 1

8 points

Apple repair prices vs Authorized service repair

The short info, have an iPhone 6 Plus, which is out of warranty and my screen is now so cracked it is time to change the entire screen.

Searching around and to keep my iPhone in "good standing" with Apple, I found Apple's pricelist of services/repair.

An iPhone 6 Plus screen repair is listed to DKK 1.342,25 (Official USD price 149).
I then contacted some of the Apple listed authorized service provider, and they tell me the price for a screen replacement is DKK 1.980,00 (equivalent to around USD 227). How can it be that official service providers are more expensive than Apple's listed price?

And if the difference in price is valid, how can I get the price Apple is listing, when the site keeps referring me to authorized service providers for a repair.

iPhone 6 Plus, iOS 10.3.2

Posted on May 16, 2017 12:23 AM

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Answer 1

bjoeg Author

Level 1

8 points

May 22, 2017 5:42 AM in response to panchososa694

I finally managed to call Apple support.

Apparently the Advisor was not aware of the prices listed on Apple's website:

https://support.apple.com/iphone/repair/service/pricing

After checking with a colleague the response was, Apple only do service with those prices for devices bought directly from Apple.com. It is not available for Apple products bought at retail stores or carriers, no matter the warranty status.

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Answer 2

bjoeg Author

Level 1

8 points

May 16, 2017 12:40 AM in response to Briansyddall

Thanks for the reply Brian, the second question is then how do I let Apple repair my device. My local Apple site (Denmark) only allows me to do service requests with autorised service centres and not Apple themselves (or I must be blind)

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Answer 3

May 17, 2017 6:44 AM in response to bjoeg

Apple authorized service providers are certified and qualified to service Apple products, but are still independent and reserve the right to set their own prices. If you need help setting up a repair with Apple directly, then use getsupport.apple.com and contact Apple support for more assistance.

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Answer 4

JimmyCMPIT

Level 7

29,258 points

May 17, 2017 6:48 AM in response to bjoeg

if you have your device repaired by a technical or outfit that is not authorized by Apple then Apple will void your warranty and not repair your device under any other circumstance going forward regardless if it's in or out of warranty.

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Answer 5

May 16, 2017 12:30 AM in response to bjoeg

Hi

The authorised service centres will pay more for spare parts than apple also you get a 90 day warranty with apple let apple do your repair.

Cheers

Brian

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