My Bluetooth is interfering with Apple TV

Question

Level 1

20 points

My Bluetooth is interfering with Apple TV

I have hearing aids that are connected two (2) bluetooth devices; one connected to my iPhone, one connected to my TV. All are controlled from the ReSound Smart App on my iPhone. When I activate my Apple TV the wifi necessary to operate the Apple TV dies, OK it drops from 24.95 Mbps to .08 Mbps. I am seeking help to eliminate this issue. It becomes a PITA to connect to the Apple TV. Does ANY person have an idea, suggestion, or solution.

NO! I do enjoy hearing so unplugging, which eliminates the problem, is not a solution and it creates this techy problem.

OS: 10.12.4 (16E195)

Apple TV 3: Ver: 8.4.2

iPhone 6S: Ver: 10.3.1

Airport Extreme:

Airport Express:

PHD's: ReSound LiNX

APP: Resound Smart: Ver: 3.4.0

Apple TV (3rd generation), iOS 8.4.1, null

Posted on May 16, 2017 11:25 AM

Reply

Answer 1

May 16, 2017 3:23 PM in response to Eprint

Hi. Is the Bluetooth transmitter on the TV relatively close to Apple TV? Could you move them farther apart? Bluetooth uses the same 2.4 GHz frequency band as WiFi, and it frequency hops, so it will hit the WiFi fairly often. If you cannot make it work by separation, could you create separate WiFi networks (in the router) for 2.4 and 5 GHz bands? Then you could connect Apple TV on 5 GHz and it should work better.

Reply

Answer 2

Eprint Author

Level 1

20 points

May 16, 2017 6:17 PM in response to Diana.McCall

Thank you, I have both the 2.4 and 5 GHz networks. The Airport Express which is networked to my Extreme is connected to the Apple TV on the 5 GHz network. The Bluetooth transmitter is as far away as the connection wiring will allow. I created the 5 GHz that last year hoping to solve the problem. Could the bluetooth transmitter be overpowering the wifi signals? If so how do I control the bluetooth transmitter?

I have also consulted with Spectrum/TWC during that same period - they only deal with transmissions to the box.

Thank you

Reply

Answer 3

May 17, 2017 5:58 AM in response to Eprint

If the Apple TV is actually connected to the 5 GHz network, it should not be affected by the Bluetooth signals. You may have to forget the 2.4 GHz network in order to force the desired connection. Could you possibly try a wired ethernet connection to the router, to confirm that it is a WiFi problem?

Reply