Canon iR-ADV C5035 Will NOT Print

Question

Level 1

11 points

Canon iR-ADV C5035 Will NOT Print

Hey there, I cannot for the life of me get my new computer to print to the Canon iR-ADV C5035. I have tried "suggested" drivers, different versions of the drivers and even other printer drivers as a workaround with no luck. I am setting it up through IP address if that helps in answering this question. All of the Windows machines I have set this printer up on have worked just fine by installing a driver for the C5085 as a workaround however, none of those steps have seemed to have any effect on this issue. When I do get the printer added, "Setting Up," just stalls with no progress. Once I have added the printer when I print it shows as connected and will display Supply level, it will say Printing - Connected to Printer and that is it.

I will be patiently waiting all of your helpful remarks!!!

Cheers!

Late 2015 iMac 27" Retina 5k

macOS Sierra 10.12.4

3.2 GHz Intel Core i5

16 GB 1867 MHz DDR3

AMD Radeon R9 M390 2048 MB

iMac with Retina 5K display, macOS Sierra (10.12.4), null

Posted on May 16, 2017 3:55 PM

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Answer 1

gypsyprince Author

Level 1

11 points

May 18, 2017 9:21 AM in response to JimmyCMPIT

So I finally figured it out!!! Reset all printers. Downloaded, "UFRII_v10.11.00_Mac.dmg," from Canon. Once installed the issue was under PROTOCOL. Line Printer Daemon - LPD needs to be selected. That seemed to be the underlying issue. After that it was setup as usual.

thanks for all of your help!

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Answer 2

gypsyprince Author

Level 1

11 points

May 16, 2017 4:53 PM in response to den.thed

I had tried resetting the printer system and re-adding them and it didn't work. Also, failed to mention that I reset the printer itself and my computer after all my various attempts at setting it up to no avail.

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Answer 3

gypsyprince Author

Level 1

11 points

May 17, 2017 10:45 AM in response to den.thed

@den.thed - I tried calling and they referred me to the company we purchased the printer from and were not helpful at all. They told me this was something they didn't assist with. I will try the email support and get back to you.

Thanks!

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Answer 4

JimmyCMPIT

Level 7

29,306 points

May 17, 2017 12:37 PM in response to gypsyprince

https://www.usa.canon.com/internet/portal/us/home/support/details/copiers-mfps-f ax-machines/support-color-multifunction-…

direct drivers from Canon are dated 05/02/17 and will support up to 10.12.4 at this time

you have a subcontractor providing support.

does this device connect to a RIP system or image processing server?

if so you may need drivers from another provider such as Firey.

Contact your support provider, contact Canon and let them know the provider is unwilling to help, or contact the provider and ask them to refund the cost of the system in return for the device if they will not support it.

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Answer 5

gypsyprince Author

Level 1

11 points

May 17, 2017 1:14 PM in response to JimmyCMPIT

I have downloaded every possible version from the Canon driver/support page. As far as RIP I am not sure. I have tried drivers from Fiery to no avail as well. Our service provider is willing to help at an outrageous fee that I would prefer not to pay for.

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Answer 6

JimmyCMPIT

Level 7

29,306 points

May 17, 2017 1:31 PM in response to gypsyprince

well you should not be downloading "every possible version" only the one that is supported by your OS, otherwise thats a quick way to exacerbate the problem.

shut down the printer and reboot

reset the printing system

install the correct driver

if this is not successful create a new account with admin rights and configure the printer in that account.

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Answer 7

gypsyprince Author

Level 1

11 points

May 17, 2017 1:35 PM in response to JimmyCMPIT

I have downloaded the versions that were applicable to my situation I didn't download a bunch of wrong drivers. And have uninstalled each one the hasn't worked. I have reset the Printing System and installed the correct driver. I have done that and created new accounts with admin privileges with no luck.

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