iOS 10.3.2 update drains battery

Perhaps Idris would care to explain the rationale behind removing the previous release when the current one is causing so much controversy and grief. This simply appears to reinforce the view that Apple is an organisation in which complacency has reached its zenith and customer service its nadir.

When are we to get a resolution to our battery drain issues?

eddiebaby wrote:

Perhaps Idris would care to explain the rationale behind removing the previous release when the current one is causing so much controversy and grief. This simply appears to reinforce the view that Apple is an organisation in which complacency has reached its zenith and customer service its nadir.

When are we to get a resolution to our battery drain issues?

I don't work for Apple. I can't speak for them. Speculation about Apple policies and decisions is prohibited by the Terms of Use to which we all agreed when we signed up.

I'd be a little happier if Apple at least acknowledged the problem. After 24 pages of messages from users with the same issues, you'd think Apple could at least confirm that they are aware of the problem. This is extremely disappointing and really shakes my confidence in Apple.

This is a user-to-user forum. Apple isn't reading here. If you have a problem with your phone, you need to take up the matter with Apple directly. That's how they get their data on what issues people are having.

It is highly likely that there are a number of different problems, that not everyone in this thread has the same issue. And, though it doesn't help when you're the one with the problem, the number of people posting in this thread is tiny compared to the number of iPhone out there running iOS 10.3.2. A problem that affects a small number of people is going to be a lot harder to figure out.

gpecurto wrote:

And I forgot to mention that the battery drainage is accompanied by excessive heat on the back of the phone

That sounds as if it could be a hardware problem. You need to have it checked out.

I manage to keep my phone going with Low Power Mode then disable all location services, background processes and close all active apps.

Basically make the phone just a phone and the battery last most of the day.

Agreed - Apple should acknowledge the problem.

I spent more than an hour with an Apple tech confirming that my iphone 6s was functioning properly with no identifiable failures. After going through all the 'fixes' with no change, the session was abruptly terminated.

I have from my iphone 5S Change the u2 ic chip Everything back perfect now no battery drain on iOS 10.3.2

People who still have warranty go to the store as soon as possible and ask for a new one Because there will be no other solution Or change the u2 ic chip But if you have warranty then go to the store best solution

Did anyone have an issue where it failed to charge when plugged into an iPad charger? Historically I have always used my iPad charge to charge both my iPad and iPhone. With 10.3.2 the iPad charger now fails to work half of the time but the iPhone charger continues to work. I have tried two different iPad chargers and two different cables. Once the iPhone gets below 50% or so, the iPad charger wont charge it, even after two reboots.

My iPhone 6 has a similar problem. when I restored the phone, Touch ID was gone, which an Apple genius said was creating the problem by persistantply running, draining battery leaving a VERY hot home button....where your fingerprint is taken. I don't know. It's REALLY inconvenient not having Touch ID. Also, the phone is still randomly running battery down and cooking the home button. I also don't understand the "fix" for this: replace front of phone for about $140. It's an apple software problem creating an apple hardware problem, for which I have to pay To repair? I'm thinking I'm going to invest in a junk phone with cheap service and take pictures with my Nikon.😕

I agee, i have the same problem too. My 7plus can last for 2 days in on full charge. After i upgraded to ios 10.3.2 my device is always warm everytime i use it. This problem will not be seen in my family's devices (7plus), with previous IOS. Those who dont experience this probably wont even think this is a problem. They are 3000+ stated that they have the problem with battery drainage with ios 10.3.2. So please fix this on the next ios

I agree that the overwhelming majority might have no issues, but even if only 5% of millions of users have an issue then it is still significant and should be acknowledged. I also agree that this thread deals with many issues, not all of which will be the same, but there is a large body of evidence of a software related battery reporting issue here, which for so many people simply appeared at the same time as 10.3.2 and renders expensive smart phones impractical to use unless a power source is close. I keep having to go back to my 5c whenever I am going to be out all day without a recharging capability.

I am confident the issue is not with the battery hardware itself, or any other hardware, because as soon as I upgraded to 10.3.2 my phone reported battery drain in massive chunks. It always jumps down suddenly to particular levels, rather than the smooth decline reported pre update. Suddenly it will drop from 46% to 20% then just as suddenly shut down when it presumably thinks it is at zero. Weirdly, as soon as I connect to a power source it will leap up to 46% again.

I don't want to have to dial all my functionality down just to nurse the 'battery ' through the day, nor do I want to have to switch back to my 5c, which is the smallest capacity model available.

I am also getting pretty cheesed off with all those who defend Apple's position here. Not only is our intelligence continually questioned, but to have such problems with expensive technology and to not to have them acknowledged as anything other than individual battery issues is immensely frustrating and simply adds insult to injury.

That's interesting that you're having the problem on a 7+... The latest update on this from Forbes, which is the article that comes up for Google searches on the issue, suggested that 7 and 7 plus users didn't have the issue. Clearly that's not correct.

And yet... it does seem unusual that such a large number of people have a hardware issue at the same time, yes? Even if it's not the majority of users, it is a large number. I mention that because this has echoes of the recent battery issue that came up with another recent iOS upgrade, which somehow killed the batteries for 6 and 6s users.

There too, there were a few forum post folks saying things like, "Well, sorry you've got a problem but not everybody is having it so you're in the minority and need to suck it up." Or the equally frustrating, "Do a full restore on the phone, that will fix it." I was one of those getting those replies, even from Apple, which told me to do the full restore.

And like so many others, that didn't work.

And then, minority issue that it was, it still triggered the Apple Battery Replacement program, for which it turned out I was eligible. They replaced the battery and since then the phone has worked fine. But the point is clear. It issue enough then that the rising outcry reached Apple and stirred them to do something to fix it (by the way, I love Apple and I'm sure they want to do right by customers... it's just a critical mass issue).

This too seems like an issue that's got a rising number of people pushing for a solution. That solution could very well be written into 10.3.3. Here's hoping. Or it could be that these folks on this forum who are suffering the rapid battery drain are people who somehow escaped the issue last time around, and who could get this fixed with an extension of the Battery Replacement Program from before.

To that end, I've been asking people here -- those that still have the issue -- whether they are having it after a recent battery replacement. I haven't gotten a clear answer from anybody yet. Until I do, I'm not upgrading to 10.3.2. Which *****, because I hate that the security flaws it would address now have to remain open.

Daniel,

Did you participate in the recent battery replacement program for 6s phones, by Apple? I'm trying to figure out if some of the users who are getting 10.3.2 issues might actually be folks who need new 6s batteries... I had my battery replaced when another recent update killed battery life, and it fixed the phone, but I'm reluctant to upgrade to 10.3.2 in case it happens again. Looking to get a clear picture on whether other users -- especially 6s users -- have the same situation. That is, non-new battery = 10.3.2 problems vs. new battery = no 10.3.2 upgrade problems. What's your story?

JTF wrote:

And yet... it does seem unusual that such a large number of people have a hardware issue at the same time, yes? Even if it's not the majority of users, it is a large number. I mention that because this has echoes of the recent battery issue that came up with another recent iOS upgrade, which somehow killed the batteries for 6 and 6s users.

Really, it's not that large a number. I understand that doesn't make it less frustrating. And yes, you'll get the advice to restore your phone. That's a way of ruling out some problems. Troubleshooting can be complicated. And, only by reporting the issue to Apple, by going through the troubleshooting steps, do things like recalls get triggered.