skyelh wrote:
What was impolite about what he said? Good lord.
Your response and Sterling's response is the equivalent to asking "Are you sure it's plugged in?"
We aren't stupid. Over 1,000 people on this thread alone reported that they are having similar issues.
You're going to tell me that 1,000 people are too stupid to do a system restore, close out apps not in use, or turn on battery saver mode?
No one is suggesting you're stupid. However, this is a technical support forum used by many, many technically naive people. Not everyone posting on these forums is at the same knowledge level as you. Some know more, a lot know less. In good troubleshooting, one starts at the beginning, with the simplest possibilities then methodically works through the options.
And, yes, the response was rude. I realize that the internet has caused a serious decline in civil discourse. But, when someone tries to help you, you say thank you. Even if it didn't help. Even if they were plain wrong. As in, "Thanks but that didn't resolve my issue. Do you have any other suggestions?" If you can't manage that, you say nothing.