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Screwed by US Reseller Flex Policy

I am using Apple products (MAC, iPad and iPhone) since years and have been a huge promotor of Apple.


In January I have purchased an iPhone which was supposed to be unlocked with the intention to use the phone overseas since I was planning on moving from the US. For temporary use I purchased a Tracfone prepaid card which was using T-Mobile towers and locked this phone to T-Mobile. A few weeks ago I moved and purchased a new plan from one of the major carriers in my new country. Upon inserting the card I found out that this phone was not supporting the new SIM card, but was locked to T-Mobile USA. To make a long story short, this was when my nightmare started. After endless calls to T-Mobile, Tracfone and Apple I finally understand that my phone is locked to T-Mobile under the US Reseller Flex policy. Everyone was giving me the run-around and no-one is willing to unlock my property. For me it is unbelievable that Apple who created this policy and the activation server (but denies it) and manufactured the phone stated to me that Apple does not have the capability of unlocking my phone, whereby another Apple rep suggested me to use a third party to unlock the phone.


You have no idea how many problems Apple caused me and my family, moving to a foreign country and not having a cell phone available, besides the fact that I have spend more than $100 on phone calls to the US with the hope of getting this issue solved.


I would have never expected this type of customer treatment from Apple and can ensure you that I will think twice before buying any other Apple products in future. It probably does not matter much to Apple but they have lost a customer and promoter.

iPhone SE, iOS 10.3.2

Posted on May 20, 2017 7:23 AM

Reply
32 replies

Jun 15, 2017 12:08 PM in response to TOOMuchTV

TOOMuchTV wrote:


Yes, but what if the car doesn't start in the first place?


Ok. Are you sitting down? Got you helmet on? 'Cus I'm about to blow your mind right out of your*** brains!

war·ran·ty

ˈwôrən(t)ē/

noun

a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time."the car comes with a three-year warranty"

synonyms: guarantee, assurance, promise, covenant, commitment, agreement
"a three-year warranty"


(in contract law) a promise that something in furtherance of the contract is guaranteed by one of the contractors, especially the seller's promise that the thing being sold is as promised or represented.


NOT TO BE CONFUSED WITH A


re·stric·tion

rəˈstrikSH(ə)n/

noun

a limiting condition or measure, especially a legal one. "planning restrictions on commercial development"
synonyms: reduction, limitation, diminution, curtailment
"the restriction of personal freedom"



the limitation or control of someone or something, or the state of being limited or restricted."the restriction of local government power"
synonyms: limitation, limit, constraint, control, check, curb; More


(in an insurance contract) an engagement by the insured party that certain statements are true or that certain conditions shall be fulfilled, the breach of it invalidating the policy.

<Edited by Host>

Jun 15, 2017 12:36 PM in response to JimmyCMPIT

I feel the need to quote myself from the first page:


Apple has nothing to do with it.


Locking applies to phones from all manufacturers. If bought a phone from someone other than Apple directly like Best Buy, it will lock to the first american carrier used with it.


Apple has no say on how they are locked. They neither invented Flex Policy nor do they actively lock iPhones because of it.


Apple does not care what carrier you use your iPhone.


The only ones here you should be angry at are the carriers. Its their policy, and its their regulations that made Apple and all other phone manufacturers enable locking on the phones. This was done to keep customers from leaving carriers. Apple has no vested interest in locking phone or keeping you with a carrier.


If the carrier won't unlock it, Apple can do nothing about it. Going against regulation means no carrier will want to support Apple's devices and guess what, they won't be able to sell them.


All Apple can do is abide by their rules, if they are to sell devices for use with the carrier network services.


If you buy an iPhone directly from Apple, then it will not lock to any carrier. Buy from somewhere else, and you take your chances.


Next time its important to do research and inform yourself about the potential issues of trying to use a us phone in another country. This would have happened just the same whether you had bought an iPhone, and Samsung Galaxy, or any other phone.


Bolding to highlight important parts.

Screwed by US Reseller Flex Policy

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