Screwed by US Reseller Flex Policy

I am using Apple products (MAC, iPad and iPhone) since years and have been a huge promotor of Apple.

In January I have purchased an iPhone which was supposed to be unlocked with the intention to use the phone overseas since I was planning on moving from the US. For temporary use I purchased a Tracfone prepaid card which was using T-Mobile towers and locked this phone to T-Mobile. A few weeks ago I moved and purchased a new plan from one of the major carriers in my new country. Upon inserting the card I found out that this phone was not supporting the new SIM card, but was locked to T-Mobile USA. To make a long story short, this was when my nightmare started. After endless calls to T-Mobile, Tracfone and Apple I finally understand that my phone is locked to T-Mobile under the US Reseller Flex policy. Everyone was giving me the run-around and no-one is willing to unlock my property. For me it is unbelievable that Apple who created this policy and the activation server (but denies it) and manufactured the phone stated to me that Apple does not have the capability of unlocking my phone, whereby another Apple rep suggested me to use a third party to unlock the phone.

You have no idea how many problems Apple caused me and my family, moving to a foreign country and not having a cell phone available, besides the fact that I have spend more than $100 on phone calls to the US with the hope of getting this issue solved.

I would have never expected this type of customer treatment from Apple and can ensure you that I will think twice before buying any other Apple products in future. It probably does not matter much to Apple but they have lost a customer and promoter.