OS X Sierra 10.12.5 Update: Safari, Mail, App Store, Not Working

Go back to page 2 of the page your question is on ()bottom right) & read the answer to 'New Mac OS 10.12.5 update'.

I have tried this in trying to get my Mail to open without a black page flashing across the screen, & have a proper page which can be moved via the trackpad, & shows the menu bar at the top & icons at the bottom of the desktop.

This download has given that, although one address still has garbled dates for the messages. skernsnapper.

macOS Sierra

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New Mac OS 10.12.5 update

Helpful answers, ★

1 hour ago

63 views

8 replies

asked by christian546

latest reply John Galt

The fact that things work in Safe Mode attests that some stuff that you are running in normal mode is creating the problem.

Please run Etrecheck and post its report here.

This will let us know what software you have that might be involved (antivirus, "cleaners", old software...).

niffrussell1 wrote:

I am having the same problem as HalesR. I have MacKeeper 3.15.2 for antivirus, cleaning and security.

And there you have it!!!

MacKeeper is a scam, it should be considered malware itself.

You should follow their instructions for uninstall, but ultimately you may have to do a clean install of the OS.

Luis I am having the same problem. I ran EtreCheck, and here is the result:

EtreCheck version: 3.3.2 (395)

Report generated 2017-05-25 01:44:54

Download EtreCheck from https://etrecheck.com

Runtime: 2:30

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

App Store and Mail are not showing all content

Hardware Information: ⓘ

MacBook Air (13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir7,2

1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 203

Video Information: ⓘ

Intel HD Graphics 6000 - VRAM: 1536 MB

Color LCD 1440 x 900

System Software: ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: about one hour

Disk Information: ⓘ

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (427.11 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online

USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] com.mackeeper.kext.AVKauth (2.11 - SDK 10.10) [Lookup]

[not loaded] com.mackeeper.kext.AVKauth.Legacy (2.11 - SDK 10.10) [Lookup]

[loaded] com.mackeeper.kext.Firewall (2.11 - SDK 10.10) [Lookup]

[not loaded] com.mackeeper.kext.Firewall.Legacy (2.11 - SDK 10.10) [Lookup]

/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26997) - SDK 10.4) [Lookup]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26997) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26997) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26997) - SDK 10.4) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 184 Apple tasks

[running] 92 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 175 Apple tasks

[running] 105 Apple tasks

Launch Agents: ⓘ

[running] com.motive.alertDetectorHost.plist (? 84ce405e c05c55ca - installed 2015-09-27) [Lookup]

[running] com.motive.userAgent.plist (Shell Script fce7c274 - installed 2015-09-27) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-04-05) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 77ec3a65 - installed 2017-04-26) [Lookup]

[running] com.mackeeper.AntiVirus.plist (KROMTECH ALLIANCE CORP. - installed 2017-02-23) [Lookup]

[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (KROMTECH ALLIANCE CORP. - installed 2017-05-08) [Lookup]

[running] com.motive.systemDaemon.plist (Shell Script 254d0f75 - installed 2015-09-27) [Lookup]

[running] com.seagate.TBDecorator.plist (? 595582c 1b6889ee - installed 2016-03-31) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-03-16) [Lookup]

User Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[running] com.mackeeper.MacKeeper.Helper.plist (KROMTECH ALLIANCE CORP. - installed 2017-05-19) [Lookup]

Internet Plug-ins: ⓘ

npMotive: 1.0.0 (installed 2015-01-22) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-23)

AdobePDFViewerNPAPI: 11.0.10 (installed 2014-12-02) [Lookup]

AdobePDFViewer: 11.0.10 (installed 2014-12-02) [Lookup]

Flash Player: 25.0.0.171 (installed 2017-05-10) [Lookup]

Silverlight: 5.1.30514.0 (installed 2015-01-18) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2015-04-22) Check version

User internet Plug-ins: ⓘ

Dashlane: Dashlane 1.0.0 (installed 2014-02-07) [Lookup]

Safari Extensions: ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-09-27)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-04-26) [Lookup]

Seagate Dashboard for Mac OSX (installed 2016-05-06) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.06 GB Disk used: 71.95 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 32

Oldest backup: 9/12/15, 1:47 PM

Last backup: 5/22/17, 11:41 PM

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 71.95 GB X 3)

Top Processes by CPU: ⓘ

6% WindowServer -daemon

2% hidd

0% syncdefaultsd

0% fontd

0% com.apple.iCloudHelper

Top Processes by Memory: ⓘ

418 MB MacKeeper Helper

385 MB AntiVirus

270 MB Google Chrome Helper --type=renderer [and 15 more arguments]

205 MB Finder

197 MB Google Chrome Helper --type=gpu-process [and 15 more arguments]

Top Processes by Network Use: ⓘ

Input Output Process name

153 KB 2 KB com.apple.geod

34 KB 44 KB mDNSResponder

10 KB 24 KB apsd

26 KB 0 B UserExecutor.js

5 KB 19 KB assistantd

Top Processes by Energy Use: ⓘ

6.74 WindowServer -daemon

1.74 hidd

0.58 Main.js

0.36 syncdefaultsd

Virtual Memory Information: ⓘ

2.98 GB Available RAM

1.76 GB Free RAM

5.02 GB Used RAM

1.22 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

2017-05-25 01:02:39 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-25-010239_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

2017-05-25 01:00:34 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-25-010034_ [redacted].crash

2017-05-25 00:56:58 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-25-005658_ [redacted].crash

2017-05-24 23:33:20 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-233320_ [redacted].crash

2017-05-24 23:17:25 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-231725_ [redacted].crash

2017-05-24 23:16:10 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-231610_ [redacted].crash

2017-05-24 23:13:59 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-231359_ [redacted].crash

2017-05-24 23:13:08 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-231308_ [redacted].crash

2017-05-24 23:09:02 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-230902_ [redacted].crash

2017-05-24 23:04:31 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-24-230431_ [redacted].crash

Hi HalesR,

Had the same issue and what i did was: restart in Safe Mode ( press Shift Key when Booting) and then restarted normally and things work normal now.

Looking forward for your happy reply that it solved your issue too.

Regards,

Andrei

Same problem, same question, same solution.

John Galt wrote:

What non-Apple "anti-virus", "cleaning", and / or "security" products are installed on that Mac?

Rule 1 of Macs is don't install junk. Uninstall "Trusteer". It is garbage that will prevent your Mac from working.

In your case you also installed "MacKeeper" which is even worse.

What non-Apple "anti-virus", "cleaning", and / or "security" products are installed on that Mac?

I have this question too

Thank you! Everything works OK now

I am having the same problem as HalesR. I have MacKeeper 3.15.2 for antivirus, cleaning and security.

Thanks Luis. I will do that. Also, please check my EtreCheck results and let me know if there is anything else I should try before I try a clean install.

You should uninstall Trusteer as well.

I uninstalled MacKeeper and did a clean reinstall of OS Sierra. Everything is working now, thanks!