i never set a backup password but it says that i did so i cant do my backups and I NEED THEM!

how do i recover my backup password

iPhone 7 Plus, iOS 10.2.1

Posted on May 24, 2017 3:46 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2017 7:25 PM

Not sure if this will help you specifically but it helped me in a similar situation. I definitely never set my back-ups as encrypted and hence never chose a password for a back-up. I had tried every password possible, every suggestion on these forums and nothing worked for me. However if you go to Settings, General, Reset, Reset All Settings - it actually removes the encryption (it does not remove any data etc). After it has reset plug it back it and the encrypted box will no longer be checked. My issue was a little different however, as I still had my old phone so I could simply back it up again once the encryption was removed. You cannot restore from an old backup but you can simply backup your phone now making sure the encryption box remains unchecked and you now no longer have an encrypted back up. I never post on forums like this but I had been trying to fix this for months so thought I would share in the hopes it could help anyone experiencing the same issue. Hope this works for you!

136 replies
Question marked as Top-ranking reply

Dec 27, 2017 7:25 PM in response to LACAllen

Not sure if this will help you specifically but it helped me in a similar situation. I definitely never set my back-ups as encrypted and hence never chose a password for a back-up. I had tried every password possible, every suggestion on these forums and nothing worked for me. However if you go to Settings, General, Reset, Reset All Settings - it actually removes the encryption (it does not remove any data etc). After it has reset plug it back it and the encrypted box will no longer be checked. My issue was a little different however, as I still had my old phone so I could simply back it up again once the encryption was removed. You cannot restore from an old backup but you can simply backup your phone now making sure the encryption box remains unchecked and you now no longer have an encrypted back up. I never post on forums like this but I had been trying to fix this for months so thought I would share in the hopes it could help anyone experiencing the same issue. Hope this works for you!

Mar 7, 2018 7:01 AM in response to jonathanfromalmada

Sorry, you are wrong.


Please explain how every user that successfully guessed their password had a different one, some of them passwords that Apple's software could not possibly have known? Here are some from from this and other threads on the subject:

  • First iTunes account password (40 different users)
  • Old iTunes account password, but not the oldest one
  • Password used for almost all accounts (3 different users)
  • All digit Password created a long time ago
  • Computer/laptop login password (4 users)
  • Laptop password (2 users)
  • Computer password (4 users)
  • Email password (3 users)
  • iTunes with no capital letters
  • Password not used anywhere else
  • All numeric used in the past
  • Password for old gaming site
  • PC password (5 users)
  • “iphonelogin”
  • work computer password
  • Current app store password (2 users)
  • Paypal account password
  • iPad unlock passcode
  • Strongest variation of the base password I have ever used
  • Old password
  • Old work password
  • Macbook password (2 users)
  • Restriction passcode
  • Gmail password (2 users)
  • Current Apple ID password (2 users)
  • Apple MobileMe password
  • Apple ID password, but all lower case (8 users)
  • Apple ID password, first one ever used, but all lower case (2 users)
  • iPhone passcode when corporate profile was installed
  • Passcode for a website
  • iPhone screen unlock passcode (9 users)
  • iPhone unlock passcode at the time the first backup was made (3 users)
  • First password for work computer
  • Old password used over 2 years ago (2 users)
  • Previous owner’s iTunes password
  • Current laptop password
  • Wireless network password
  • Electric bill and Skype password
  • icloud password, all lower case
  • Windows login for very old laptop
  • iMac password (3 users)
  • First iPhone 4 digit passcode
  • iTunes password from last year
  • 4 year old password
  • iTunes password (current) (3 users)
  • Old PC password
  • Password for “Good” application
  • Password used for everything+1234
  • 1234 (4 users)
  • 12345 (2 users)
  • 0000
  • Password I use for everything else (2 users)
  • One of my husband’s passwords
  • Some old non-Apple product password
  • Screen passcode of the first iPhone that was backed up (2 users)
  • Old password with different case on first letter
  • “password” (2 users)
  • Windows Administrator password (2 users)
  • Original Windows Administrator password
  • Mackbook administrator password
  • “iphone”+4 digit unlock code
  • Voicemail password
  • asd
  • “herpderp”
  • “darwin” (first name from credit card account)
  • First name, all lower case
  • Ms Exchange account password
  • Facebook password
  • Browser password
  • Network admin password

Nov 28, 2018 3:46 AM in response to superhobbsy

superhobbsy wrote:


Lawrance. I didn’t set a password. That’s the problem. It appears that an iPhone update set the phone to create an encrypted backup with a random password saved in my phone!!!!!

Did you have an Exchange account set up on your phone so that you could get your company email?

If you did, then more than likely the Exchange administrators set policies requiring encrypted backups. Try using your Exchange account password.

Jan 2, 2019 4:16 PM in response to LBBHB

Sorry, you are wrong.

 

Please explain how every user that successfully guessed their password had a different one, some of them passwords that Apple's software could not possibly have known? Here are some from forum threads on the subject:

·       First iTunes account password (40 different users)

·       Old iTunes account password, but not the oldest one

·       Password used for almost all accounts (3 different users)

·       All digit Password created a long time ago

·       Computer/laptop login password (4 users)

·       Laptop password (2 users)

·       Computer password (4 users)

·       Email password (3 users)

·       iTunes with no capital letters

·       Password not used anywhere else

·       All numeric used in the past

·       Password for old gaming site

·       PC password (5 users)

·       “iphonelogin”

·       work computer password

·       Current app store password (2 users)

·       Paypal account password

·       iPad unlock passcode

·       Strongest variation of the base password I have ever used

·       Old password

·       Old work password

·       Macbook password (2 users)

·       Restriction passcode

·       Gmail password (2 users)

·       Current Apple ID password (2 users)

·       Apple MobileMe password

·       Apple ID password, but all lower case (8 users)

·       Apple ID password, first one ever used, but all lower case (2 users)

·       iPhone passcode when corporate profile was installed

·       Passcode for a website

·       iPhone screen unlock passcode (9 users)

·       iPhone unlock passcode at the time the first backup was made (3 users)

·       First password for work computer

·       Old password used over 2 years ago (2 users)

·       Previous owner’s iTunes password

·       Current laptop password

·       Wireless network password

·       Electric bill and Skype password

·       icloud password, all lower case

·       Windows login for very old laptop

·       iMac password (3 users)

·       First iPhone 4 digit passcode

·       iTunes password from last year

·       4 year old password

·       iTunes password (current) (3 users)

·       Old PC password

·       Password for “Good” application

·       Password used for everything+1234

·       1234 (4 users)

·       12345 (2 users)

·       123456 (one user)

·       0000

·       Password I use for everything else (2 users)

·       One of my husband’s passwords

·       Some old non-Apple product password

·       Screen passcode of the first iPhone that was backed up (2 users)

·       Old password with different case on first letter

·       “password” (2 users)

·       Windows Administrator password (2 users)

·       Original Windows Administrator password

·       Mackbook administrator password

·       “iphone”+4 digit unlock code

·       Voicemail password

·       asd

·       “herpderp”

·       “darwin” (first name from credit card account)

·       First name, all lower case

·       Ms Exchange account password

·       Facebook password

·       Browser password

·       Network admin password


 

PS - Thanks, Lawrence

May 24, 2017 3:57 PM in response to nolan320trx

There are 2 ways an iPhone backup can be encrypted:

  • You checked Encrypt Backup at some time in the past, and entered a backup password - twice
  • You have an MS Exchange corporate email account on your phone, and your administrator requires encrypted backups. Again you were prompted for a backup password twice

You have 2 options.

  • Back up using iCloud, which does not require a password
  • Guess your password. You get unlimited guesses. If you are like most people you reused a password, so start guess with familiar ones. Uncheck Encrypt Backup if you can, as you will be prompted immediately.

Nov 28, 2018 9:43 AM in response to superhobbsy

Old backups are not deleted unless you actively go and delete them, but you can't restore any but the most recent or the last one of a previous version. The reason is that backups are incremental; when you make a "new" backup only changed content is added or replaced in the backup. This prevents backups from quickly filling your drive, as a backup can be multiple GB.


Microsoft Exchange is the email system most companies use, and if your phone has ever had a company email account then backup encryption can be required by the company IT administrator. And once enabled it can only be disabled if the email account is deleted, the security profile that it installed is deleted, and you enter the password in iTunes when you uncheck Encrypt Backup.


A while ago I compiled a list of passwords that users discovered by trying all the passwords they could think of. This comes from an older thread on this subject:


  • First iTunes account password (40 different users)
  • Old iTunes account password, but not the oldest one
  • Password used for almost all accounts (3 different users)
  • All digit Password created a long time ago
  • Computer/laptop login password (4 users)
  • Laptop password (2 users)
  • Computer password (4 users)
  • Email password (3 users)
  • iTunes with no capital letters
  • Password not used anywhere else
  • All numeric used in the past
  • Password for old gaming site
  • PC password (5 users)
  • “iphonelogin”
  • work computer password
  • Current app store password (2 users)
  • Paypal account password
  • iPad unlock passcode
  • Strongest variation of the base password I have ever used
  • Old password
  • Old work password
  • Macbook password (2 users)
  • Restriction passcode
  • Gmail password (2 users)
  • Current Apple ID password (2 users)
  • Apple MobileMe password
  • Apple ID password, but all lower case (8 users)
  • Apple ID password, first one ever used, but all lower case (2 users)
  • iPhone passcode when corporate profile was installed
  • Passcode for a website
  • iPhone screen unlock passcode (9 users)
  • iPhone unlock passcode at the time the first backup was made (3 users)
  • First password for work computer
  • Old password used over 2 years ago (2 users)
  • Previous owner’s iTunes password
  • Current laptop password
  • Wireless network password
  • Electric bill and Skype password
  • icloud password, all lower case
  • Windows login for very old laptop
  • iMac password (3 users)
  • First iPhone 4 digit passcode
  • iTunes password from last year
  • 4 year old password
  • iTunes password (current) (3 users)
  • Old PC password
  • Password for “Good” application
  • Password used for everything+1234
  • 1234 (4 users)
  • 12345 (2 users)
  • 0000
  • Password I use for everything else (2 users)
  • One of my husband’s passwords
  • Some old non-Apple product password
  • Screen passcode of the first iPhone that was backed up (2 users)
  • Old password with different case on first letter
  • “password” (2 users)
  • Windows Administrator password (2 users)
  • Original Windows Administrator password
  • Macbook administrator password
  • “iphone”+4 digit unlock code
  • Voicemail password
  • asd
  • “herpderp”
  • “darwin” (first name from credit card account)
  • First name, all lower case
  • MS Exchange account password
  • Facebook password
  • Browser password
  • Network admin password



From 61 page thread p 14 https://discussions.apple.com/thread/3091672?start=195&tstart=0

Apr 26, 2018 1:43 PM in response to howlinyote2

howlinyote2 wrote:


Thanks. Are you saying that if someone had previously made a backup of this iPhone, and encrypted it, that when I made a backup the decision to encrypt was already made and already had a password associated with it from the phone's point of view? Is that the reason I was not prompted to create a password because the phone already had a previously selected password associated with backups?

Correct. If it wasn't you or a previous owner who selected encryption, it might have been your IT department if you have a MS Exchange email account on the phone.


If you still have the old phone you can remove the encryption as described here: About encrypted backups in iTunes - Apple Support where there is a link to Turn off backup encryption. You can also attempt to guess the password; you get unlimited guesses, and for most people it is a password they have used elsewhere. To speed up the process uncheck Encrypt Backup and you will be prompted immediately. If you look further up on this page you will see a list of passwords that others have guessed that worked.

Dec 21, 2018 1:47 AM in response to nolan320trx

This is what worked for me:

f you are using a Mac, you can try using the Keychain method. First, open Applications > Utilities > Keychain Access.app. Second, in the search dialog, search for "iPhone Backup." Third, double click on the most recent entry for "iPhone Backup." Fourth, at the bottom of the dialogue box, click "Show password" and type in the administrative password for the computer. This will reveal your iTunes backup password!


I connected my iPhone to a new computer that I had never connected to before and did a back up. At no time did it ask for a password. It used a password that I had not used for a number of years and would have had no way of remembering unless I found it using this trick. This really is an apple flaw, it should have asked me for a password, not just used one from years ago

Dec 21, 2018 6:13 PM in response to rosalinda_baez

I suggest that you learn the reason for points.


I suggest that you also learn about password creation.


Please explain how every user that successfully guessed their password had a different one, some of them passwords that Apple's software could not possibly have known? Here are some from from this and other threads on the subject:

  • First iTunes account password (40 different users)
  • Old iTunes account password, but not the oldest one
  • Password used for almost all accounts (3 different users)
  • All digit Password created a long time ago
  • Computer/laptop login password (4 users)
  • Laptop password (2 users)
  • Computer password (4 users)
  • Email password (3 users)
  • iTunes with no capital letters
  • Password not used anywhere else
  • All numeric used in the past
  • Password for old gaming site
  • PC password (5 users)
  • “iphonelogin”
  • work computer password
  • Current app store password (2 users)
  • Paypal account password
  • iPad unlock passcode
  • Strongest variation of the base password I have ever used
  • Old password
  • Old work password
  • Macbook password (2 users)
  • Restriction passcode
  • Gmail password (2 users)
  • Current Apple ID password (2 users)
  • Apple MobileMe password
  • Apple ID password, but all lower case (8 users)
  • Apple ID password, first one ever used, but all lower case (2 users)
  • iPhone passcode when corporate profile was installed
  • Passcode for a website
  • iPhone screen unlock passcode (9 users)
  • iPhone unlock passcode at the time the first backup was made (3 users)
  • First password for work computer
  • Old password used over 2 years ago (2 users)
  • Previous owner’s iTunes password
  • Current laptop password
  • Wireless network password
  • Electric bill and Skype password
  • icloud password, all lower case
  • Windows login for very old laptop
  • iMac password (3 users)
  • First iPhone 4 digit passcode
  • iTunes password from last year
  • 4 year old password
  • iTunes password (current) (3 users)
  • Old PC password
  • Password for “Good” application
  • Password used for everything+1234
  • 1234 (4 users)
  • 12345 (2 users)
  • 0000
  • Password I use for everything else (2 users)
  • One of my husband’s passwords
  • Some old non-Apple product password
  • Screen passcode of the first iPhone that was backed up (2 users)
  • Old password with different case on first letter
  • “password” (2 users)
  • Windows Administrator password (2 users)
  • Original Windows Administrator password
  • Mackbook administrator password
  • “iphone”+4 digit unlock code
  • Voicemail password
  • asd
  • “herpderp”
  • “darwin” (first name from credit card account)
  • First name, all lower case
  • Ms Exchange account password
  • Facebook password
  • Browser password
  • Network admin password


PS - Thanks, Lawrence


Dec 24, 2018 3:29 PM in response to nolan320trx

This also just happened to my wife’s phone. We backed up her old iPhone 6s to my laptop, she’s never backed it up there before, and we took it to trade in at Best Buy. Got the new phone home and plugged it in to restore and it was asking for her encrypted backup password which she said she never set up. We backed up the new phone as a test and it popped up asking for two passwords and she confirmed this did not happen with her old phone. After several tears and hours later she gave up trying. I hopped on the forums here and read where it could be your old work email password. Got her back down to try some old work passwords from 2 years ago when she got the phone and it WORKED! She still doesn’t remember ever using a work email password for backing her phone up but this worked for us. Good lock out there.

Mar 25, 2019 9:24 AM in response to nolan320trx

RESOLVED


I had the same issue. Tried to restore from a previous backup I know for a fact I was never prompted to set a password. After some thinking, I figured iTunes may have defaulted to an old password I used on an iPhone backup. Low and behold, in keychain "backup" search I found a password I used in 2015. It worked!! Not sure why it does this, but there is no mention of iTunes defaulting to an old password for encrypted backups. Hope this helps! I spent a few months trying to figure this out.

Mar 7, 2018 7:15 AM in response to Lawrence Finch

no , im right and i can just prof it right now .... this is a BUG from itunes or neither IOS ..


we work with apple in repair part so ..i grabed a phone NEW phone ... install a few ***** and created a new apple id .. after that i changed my apple id password to something diferent ... then made a backup of the phone with only the OPTION backup ( NOT TICKED THE OPTION TO ENCRYPT ) ok , reseted phone .... now trying to restore ........ ASKING FOR PASSWORD AGAIN ...... ok ... i insert ID apple password (last password) ...not work .... using first apple id password ....its now passing files ......


so im wrong ? are you kidding me ? your bad luck is that i manage to have as many phones i need to carry on this test and prof it .... so don't try to be a smart *** saying someone wrong when WE know there is a fault on apple system of ITUNES OR IOS .. grow up more and start to accept when you dont know all !!


and finally ,, took me a few hours but managed to remember my first apple id password , and that allowed me to recover my backup of my fone ..... unlucky are does who can't remember the password and get ****** due to a problem that is not they fault ...


and finally well i can say as well there can be people who put passwords on it and then they don't even remember , im speaking for myself !!

Jun 7, 2019 4:50 AM in response to RF2287

I found a really useful link that saved me: hhttps://www.tenorshare.com/itunes-backup/what-is-the-default-password-for-iphone-restore-from-backup.html


Basically Itunes takes a random password from one of your accounts.


iTunes may just take a random password off your computer and attached

itself to it. Blow are the common passwords used to unlock encrypted

iTunes backup password

  • The 6/4 digit unlock code for your iPhone.
  • The password of your iTunes Store account.
  • The password of your iCloud account.
  • 0000, sometimes the default password is in fact, 0000.
  • The password once you used to encrypt your backup file
  • Windows login password.
  • Other password such as email password, MS Exchange account password

So if iTunes may ask for a password you never set. Firstly, try those possible password to unlock your backup files.

Feb 19, 2018 1:48 PM in response to stoptheinsanity

I've said it before, and I will say it again. The ONLY way a backup password can be set is if a human being sets it. I don't care whether you believe me or not, but that's the truth of it. If you think Android devices will solve all of your problems, then go for it. I don't care either way.


BTW, you can back up your device to iCLoud without a password. While it is encrypted, iCloud generates the password from your Apple ID and some internal data.


Also, if you have iOS 11 it is possible to remove the password: About encrypted backups in iTunes - Apple Support and click "get help with a forgotten password." Sadly, most cybersecurity experts are unhappy that Apple provided this workaround, as it essentially means that anyone who has your phone and your computer can now recover all of the contents of your phone (read "anyone" as the FBI, NSA, CIA, Border Patrol, Customs & Immigration, etc)

Nov 28, 2018 6:39 AM in response to superhobbsy

someone set a password. Despite what you think Apple software does not create random passwords. The good news is you can start guessing. You get unlimited guesses. And the users who successfully guessed have always found it to be a password they had reused from elsewhere. And not always a password they have used on an Apple product. So forget the idea that Apple somehow reused a password that you entered for some other purpose.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i never set a backup password but it says that i did so i cant do my backups and I NEED THEM!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.