iMac 5K Image Retention

Hello,

I have a late 2015 5K iMac which seems to have some pretty terrible image retention problems. I've gone through the forums many times but I've seen a lot of people saying that Apple just say that this normal behaviour. I'm just posting here so that someone can hopefully back me up in saying that this is definitely not normal behaviour and should be replaced by Apple. I have Apple Care so it's not a huge problem, but I'd rather not have to carry this thing to the Apple store and have them turn me down. I've attached a photo of https://marco.org/rmbp-irtest.html after running the test for just 30 seconds. You'll also see some icons from the Facebook sidebar which I had there a few minutes before. I understand that image retention can happen, but I'm expecting that when I've left a window stationary for hours not seconds. This should be replaced, right?

All the best,

Sam

Posted on May 27, 2017 1:31 PM

21 replies

Hilcam

Level 1

4 points

Nov 29, 2017 4:41 PM in response to samruston

I have an identical issue with a Late 2014 iMac 5K. Image ghosting/retention is occurs towards the edges (less so in the center) of the screen. This ghosting seems almost like a software issue as the elements that show persistent ghosting were initially only displayed for a matter of seconds (or less), not hours as would be required in the case of traditional screen ghosting.

samruston Author

Level 1

20 points

May 27, 2017 1:41 PM in response to SeaPapp

That solution only makes sense for image retention after hours. My problem happens within seconds.

dwit

Level 1

4 points

Dec 6, 2017 7:30 PM in response to samruston

I get the same issue, just started to get really bad,

my 5k iMac is about 2 yrs old now so out of warrantee 😟

results bellow happen after about 20sec

SeaPapp

Level 7

26,492 points

May 27, 2017 1:37 PM in response to samruston

Avoiding image persistence on Apple LCD displays - Apple Support

SeaPapp

Level 7

26,492 points

May 27, 2017 1:43 PM in response to samruston

Then contact AppleCare.

shamsfk

Level 1

4 points

Dec 19, 2017 11:49 AM in response to dwit

I get the same with my late 2015 iMac 27 5k.

It started to happen a lot more lately.

But I'm on a regular Sierra, not the High one.

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iMac 5K Image Retention