iMac 5K Image Retention

Hello,

I have a late 2015 5K iMac which seems to have some pretty terrible image retention problems. I've gone through the forums many times but I've seen a lot of people saying that Apple just say that this normal behaviour. I'm just posting here so that someone can hopefully back me up in saying that this is definitely not normal behaviour and should be replaced by Apple. I have Apple Care so it's not a huge problem, but I'd rather not have to carry this thing to the Apple store and have them turn me down. I've attached a photo of https://marco.org/rmbp-irtest.html after running the test for just 30 seconds. You'll also see some icons from the Facebook sidebar which I had there a few minutes before. I understand that image retention can happen, but I'm expecting that when I've left a window stationary for hours not seconds. This should be replaced, right?

All the best,

Sam

Posted on May 27, 2017 1:31 PM

21 replies

Mar 17, 2018 9:47 PM in response to samruston

Same issue here, 2015 5K iMac. Used for a year with 10.12 Sierra without issue. Updated to 10.13.3 High Sierra last week and now images are retained within 5 minutes of being on screen (like desktop icons etc).

Funnily enough, using Windows 10 in boot camp with screen on and static images displayed for hours does not see any burn in.

Thinking about downgrading to Sierra until Apple admits this latest and greatest fault.

Jun 20, 2017 7:18 PM in response to samruston

Ditto. I have the same problem. Changing the background multiple times and/or rebooting sometimes eliminates the burn-in but IT REAPPEARS IN SEONDS. At the moment, I cannot get it to disappear after trying all of the methods posted.

Aug 4, 2017 10:27 AM in response to TZ1964

Sorry, there is nothing "normal" about this, if you do photography work like I do, it's un-exceptable period. I been using Mac since 2004 with zero issues till now, I have a Apple Lightning screen right next to my iMac and use both at the same time and this display is older and has zero issues. After the last 2 Sierra updates I see it more now than ever, so hot sure if it's software/hardware or both.... Reinstalling a clean slate of Sierra after I back up my computer first.

samruston Author

Level 1

20 points

May 27, 2017 1:41 PM in response to SeaPapp

That solution only makes sense for image retention after hours. My problem happens within seconds.

SeaPapp

Level 7

26,492 points

May 27, 2017 1:37 PM in response to samruston

Avoiding image persistence on Apple LCD displays - Apple Support

SeaPapp

Level 7

26,492 points

May 27, 2017 1:43 PM in response to samruston

Then contact AppleCare.

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iMac 5K Image Retention