iphone 7 plus overheating wont charge

Question

Level 1

6 points

iphone 7 plus overheating wont charge

So I got my phone I believe sometime around February or march and every few weeks it does this thing where it won't charge and I have to restart it about 2 or 3 times. Now this time I fell asleep playing a game. When I woke up it was so hot I couldn't believe it. I took my phone case off and turned it off I let it cool down then turned it back on. It had only been charged to 50%. As soon as I turn it back on and plug it in it gets hot again. So I had an update so I did that. During the update it was plugged in and still hot. When it was done I turned it off again letting it cook down and then turned it back on. I have to repeat this process 3 or 4 times before it will stop getting hot and will charge. I do not understand what the issue is here.

Posted on May 30, 2017 2:24 AM

Reply

Answer 1

Best reply

Jonathan UK

Level 10

163,769 points

May 31, 2017 1:21 AM in response to Mandythemess

Hi

Apple advises that it can be normal for your iPhone to become warm when using it and also in other situations including when charging it, first setting it up, restoring from a backup and when apps re-index or re-analyse data after a software update. The exterior acts as a cooling surface, transferring heat from inside the iPhone to cooler air outside.

Apple also notes that charging your iPhone when it is inside certain styles of case may generate excess heat, which can affect battery capacity. If you notice that your iPhone gets hot when you charge it, Apple advises that you should remove it from its case before charging.

In respect of the charging issue, follow the steps here, including checking the charging port for any lint or other debris:

If your iPhone, iPad, or iPod touch won't charge - Apple Support

Also ensure that you are using either a genuine Apple cable or an Apple-certified / MFi cable. If you are already doing so, try instead using another such cable. Apple also recommends using genuine Apple USB Power Adapters.

When charging your iPhone, be sure to follow all of Apple's safety and handling guidelines, including those detailed here:

If the charging issue persists and/or you are concerned that your iPhone gets warmer than it should do, then I suggest that you contact Apple Support (remote diagnostics and mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your iPhone checked and, if recommended, serviced / replaced under warranty:

US: iPhone Service Answer Center - Apple Support
Elsewhere: Apple - Support

Reply

Answer 2

LucoBrasi

Level 5

5,702 points

May 30, 2017 3:07 AM in response to Mandythemess

Try to reset your device. This won't delete your data stored on Tthis device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.