Getting a "403"-Forbidden: Access Denied message

Question

Getting a "403"-Forbidden: Access Denied message

I am trying to access a patient portal website that was given to me by my doctor's office so that I have access to my records. When I enter the web address on my laptop which has Sierra 10.12.4 as my OS I get this:

If I enter the web address on my iPhone or iPad the page will open but because the files are too large it will not open any of my files/records on those devices & I was told by the dr. office that it has to be accessed on a computer. I have tried everything I could find to correct it-cleared cache/history, etc. What am I doing wrong or how do I correct this problem so I can access the website? Thanks

MacBook Pro, macOS Sierra (10.12.3)

Posted on May 30, 2017 1:22 PM

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Answer 1

VikingOSX

Level 10

123,030 points

May 30, 2017 1:43 PM in response to patriciafromguilford

That is a website server hosting error, either because you do not have permission to access that content, a mistyped password or userID, or even the site detecting your client as a mobile device, and rejecting it because it is not a valid client device (e.g. computer).

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Answer 2

May 30, 2017 1:54 PM in response to VikingOSX

They told me that it does not work on an iPhone or iPad because files are too large. I am using my laptop to try to get into the website to set up my account. I typed the website address correctly--double checked it several times from the document the office gave me. I do not have a user ID yet --that is what I am trying to get onto the website to do--set up my profile, etc. to have access to my records. I guess I just wait for the portal's IT dept. to get in touch with me. Thanks.

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Answer 3

KiltedTim

Level 10

224,004 points

May 30, 2017 1:23 PM in response to patriciafromguilford

That is a server side error. It is not being generated by your browser.

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Answer 4

May 30, 2017 1:37 PM in response to KiltedTim

Do you mean the website itself that I am trying to access is the problem? I have sent the IT department that handles the portal an email to try to get some help from them. Thanks

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