Why isn't my fingerprint ID working anymore?

Question

Level 1

5 points

Why isn't my fingerprint ID working anymore?

The other day my phone switched off and wouldn't turn back on for two hours. When it finally turned back on a notification came up on the screen saying 'fingerprint ID not available'. So I went to look on settings and everytime I try to turn fingerprint ID on it says failed. It won't even let me create a fingerprint

Posted on Jun 10, 2017 7:02 AM

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Answer 1

Gus

Level 6

19,590 points

Jul 10, 2017 12:23 PM in response to ktaylor17

Hello,

Yes an Apple representative will need to take a look at your iPhone.

If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

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Answer 2

Gus

Level 6

19,590 points

Jun 10, 2017 12:26 PM in response to Sianrules98

Hello,

Take a look at this article:

Get help with Touch ID on your iPhone or iPad - Apple Support

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Answer 3

Jul 10, 2017 8:29 AM in response to Gus

Hi Gus,

Thanks for sending that article along, but unfortunately it doesn't seem to provide a solution to the issue. I have the same problem as the person above. My battery died on Saturday, and when I turned my phone on about an hour later after charging, it said "Touch ID - Unable to activate Touch ID on this iPhone." When I go into my privacy settings to turn Touch ID on, it instantly says "Failed - Unable to complete Touch ID setup" and the "Add a fingerprint" option is grey and unclickable. Is this something that requires an Apple representative to take a look?

Thanks!

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Answer 4

Aug 21, 2017 3:26 AM in response to ktaylor17

Same, exact same, for me

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