I've been an iPhone user since the very first one. I've got an iPhone X. This type of thing has me seriously thinking about switching. I've been thinking about it for a while, but every time I try to do something stupid like add a person to a group text, or tie my phone in with something else, or whatever... it's just not workable. I search online for solutions and continue to find threads like this that Apple just does not listen to. Honestly, unless usability is addressed in the next release, I'm pretty much done. I'll pay my phone off and move on from Apple, even though that means loosing everything I've invested into and set up with this platform. There are just too many things that are wrong and not workable.
Apple, if you bother to read this thread, understand: it's not about the adding someone to group text, or the closed market on apps, or your constant and unflinching fight with any and all competitors that prevents you from creating or supporting applications not generated by, or monetized for your company. It's not locking us out of hardware options, or ignoring the developments and changes in technology other companies have been supporting for years. It's how you treat us, your customers. You don't listen, you don't care, and you don't help. There's not so much as a response on this thread from a moderator after the cut and paste job we got at the beginning. We pay a lot of money to buy your equipment, accessories, and a wide variety of your services, and yet you treat us with a level of disdain, if not outright apathy, that is beyond my capacity to understand.
You are on the verge of losing another customer, though I doubt that I am the first, or the last.
