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Level 1

10 points

How do I remove SafariExtInstall pop-up?

I keep getting my Safari browser disturbed by the following pop-up which appears about every 5 minutes and closes my current page.

It is attempting to install the Safe Finder adware extension which I cant seem to get rid of.

I have run through multiple Anti-Malware and Anti-Virus softwares but none of them have resolved the problem. I have also tried to delete all my history which seems to work but the pop-ups resume after about an hour of browsing.

Thank you in advance for your help!

MacBook Pro with Retina display, iOS 10.2.1

Posted on Jun 18, 2017 11:57 AM

Best reply

Daytime87

Level 1

16 points

Posted on Jun 20, 2017 10:37 AM

I have a solution that worked for me on this same exact issue.

I called AppleCare and they were able to give me these instructions:

Verify that your FireWall is on:

System Preferences -> Security & Privacy -> Firewall -> Turn On

Next they had me look at my login items, and remove any that I did not know. (Mine were CleanMyMac 3)

System Preferences -> Users & Groups -> Login Items -> Remove any that you do not need or know.

Next go to your Shared folder and remove the SafariExtInstall files:

Finder -> Go (Tab) -> Computer -> HD -> Users -> Shared -> Remove all unknown files/folders.

Hopefully this solves the issue like it did for me.

View in context

19 replies

adeblasi

Level 1

4 points

Oct 24, 2017 5:58 PM in response to Daytime87

Hi, I have this problem and I got down to the last line, and I can't find where "HD" is, can anyone help?

deyu293

Level 1

4 points

Nov 2, 2017 2:37 AM in response to adeblasi

open Finder->(from top menu)GO->Computer. You will find Macintosh HD there

Jan 1, 2018 7:52 PM in response to Uncle_Badger

I had to delete SafariSetter.safariextz

Feb 21, 2018 7:32 AM in response to mikey185

even after I deleted threat, after seeing this post, went to this folder and found it......AGAIN

How do I remove SafariExtInstall pop-up?