Mac App Store Won't Download Updates

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Level 2

307 points

Mac App Store Won't Download Updates

Hello all,

The App Store on my MacBook Pro shows I have four updates that I need to download. I click on the button to update the app, I get a spinning wheel in the upper left corner of the window, but nothing downloads. I used to get progress bars for each item I was updating, but I get zero progress bars now. I've tried a couple of times, once letting it go overnight and nothing updated. I have tried restarting the computer but it didn't help.

I have a:

MacBook Pro 15", 2.53 GHz, Mid 2009

OS X El Capitan, 10.11.6

211 GB available on my Hard Drive

Things that show updates available are:

iTunes 12.6.1

Remote Desktop Client Update 3.9.3

Safari 10.1.1

Security Update 2017-002 10.11.6

iMovie 10.5.1

Any suggestions would be appreciated, thank you.

Rambling Joe

MacBook Pro, OS X El Capitan (10.11.6), 5,4 2.53 GHz Intel Core 2 Duo, 8 GB

Posted on Jun 22, 2017 11:06 PM

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Answer 1

Best reply

Rambling Joe Author

Level 2

307 points

Jun 23, 2017 12:48 AM in response to anonyme4321

anonyme4321,

Thank you for your prompt reply!

I read the link to the previous discussion thread that you suggested, and this is what I did that seems to have fixed my problem:

From nbar's recommendation I did:

Open Finder, from the menu bar Go.. > Go to Folder...

copy and paste the following path: ~/Library/Preferences/

Deleted the following item:

com.apple.appstore.plist

This item was not there:

com.apple.installer.plist

Then from Carolyn Samit's recommendation I did:

Open Finder, from the menu bar Go.. > Go to Folder...

copy and paste the following path: ~/Library/Caches/

Deleted the following folder:

com.apple.appstore

So actually, thank you to all three of you!

Rambling Joe

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Answer 2

anonyme4321

Level 6

17,257 points

Jun 23, 2017 12:34 AM in response to Rambling Joe

Hi,

This answer might help you: Re: Mac app store won't update or download ANYTHING

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Answer 3

Rambling Joe Author

Level 2

307 points

Jun 23, 2017 8:22 AM in response to Rambling Joe

I should also point out that after deleting those two items, I restarted my computer. Sorry for not mentioning it earlier.

Rambling Joe

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