Recently my iMac has occasionally crashed when booted: probably about 10 seconds into the boot. The screen I get is below. Subsequent boots typically succeed.
Should I be worried?
I'm on a late 2012 iMac 27", 3.2Ghz processor, 32GB memory, running the latest version of MacOS.
iMac, macOS Sierra (10.12)
Here it is ... reasonably clean ...
EtreCheck version: 3.4 (420)
Report generated 2017-06-23 15:56:35
Download EtreCheck from https://etrecheck.com
Runtime: 1:46
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information:ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.2 GHz Intel Core i5 (i5-3470) CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Proxy: ProxyAutoConfig
Proxy: ProxyAutoDiscovery
iCloud Quota: 43.72 GB available
Video Information:ⓘ
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
Disk Information:ⓘ
APPLE HDD ST3000DM001 disk1: (3 TB) (Rotational)
[Show SMART report]
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk1s2) <not mounted> [CoreStorage Container]: 3.00 TB
Recovery HD (disk1s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
APPLE SSD SM128E disk0: (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB
Boot OS X (disk0s3 - Journaled HFS+) <not mounted> : 134 MB
USB Information:ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
LaCie 2big TBT2 USB3
LaCie 2big v2 THB USB3 Raid 1 disk3: (6 TB) (Rotational)
[Show SMART report]
EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Lacie1 (disk3s2 - Journaled HFS+) /Volumes/Lacie1 : 6.00 TB (892.65 GB free)
MARVELL VIRTUALL ()
Virtual disks:ⓘ
Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 3.11 TB (2.18 TB free)
Physical disk: disk0s2 120.99 GB Online
Physical disk: disk1s2 3.00 TB Online
System Software:ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: about 3 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/Capture One 10.app
[not loaded] com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1) [Lookup]
/Applications/LaCie Desktop Manager.app
[not loaded] com.LaCie.ScsiType00 (1.5.1 - SDK 10.5) [Lookup]
/Library/Application Support/LogMeIn/drivers
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.4899) [Lookup]
/System/Library/Extensions
[not loaded] com.GenesysLogic.driver.GLLUD (8.8.8 - SDK 10.6) [Lookup]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 165 Apple tasks
[running] 111 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 38 Apple tasks
[loaded] 170 Apple tasks
[running] 109 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-03-24) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (? e5b56ea9 77024e44 - installed 2014-01-21) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d 3b1d3aeb - installed 2014-01-21) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
[running] com.lacie.LaCieDesktopManagerAgent.plist (? 622de831 a02c4003 - installed 2017-06-20) [Lookup]
[running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2015-03-27) [Lookup]
[loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2015-03-27) [Lookup]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2015-03-27) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? dde6ce28 be93c7fb - installed 2017-04-20) [Lookup]
[loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2015-09-02) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (? ? ? - installed 2015-03-20) [Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2015-03-20) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-15) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-18) [Lookup]
[loaded] com.lacie.LaCieDesktopManagerDaemon.plist (? cc2b5263 a71023a7 - installed 2017-06-20) [Lookup]
[not loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2015-03-27) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[loaded] com.prosofteng.KXInstaller.plist (? bf6f74c 361560d7 - installed 2014-02-17) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-02-27) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (? ? ? - installed 2015-03-20) [Lookup]
User Launch Agents:ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2015-06-23) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-20) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-06-20) [Lookup]
User Login Items:ⓘ
Skype Application
(/Applications/Skype.app)
Spotify Application - Hidden
(/Applications/Spotify.app)
ElementsAutoAnalyzer Application
(/Applications/Adobe Elements 11 Organizer.app/Contents/ElementsAutoAnalyzer.app)
Internet Plug-ins:ⓘ
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2014-01-07) [Lookup]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2016-03-24) [Lookup]
FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-17) [Lookup]
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-12) [Lookup]
Silverlight: 5.1.10411.0 (installed 2014-03-04) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-05-17)
Flash Player: 26.0.0.131 (installed 2017-06-17) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-12) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]
Scorch: Unknown (installed 2014-08-19) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-20) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-15) [Lookup]
Java (installed 2017-04-20) [Lookup]
Paragon NTFS for Mac ® OS X (installed 2015-09-02) [Lookup]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 3.11 TB Disk used: 929.30 GB
Destinations:
Data [Network]
Total size: 3.00 TB
Total number of backups: 81
Oldest backup: 22/11/2015, 09:56
Last backup: 18/06/2017, 09:48
Size of backup disk: Adequate
Backup size 3.00 TB > (Disk used 929.30 GB X 3)
Top Processes by CPU:ⓘ
29% WindowServer
21% com.apple.WebKit.WebContent
17% syncdefaultsd
10% Spotify Helper
5% Spotify
Top Processes by Memory:ⓘ
2.26 GB kernel_task
1.10 GB softwareupdated
1.09 GB com.apple.WebKit.WebContent
815 MB Aperture
805 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
6 MB 455 KB Mail
3 MB 921 KB mDNSResponder
3 MB 377 KB com.apple.WebKit.Networking
623 KB 291 KB Spotify
308 KB 145 KB netbiosd
Top Processes by Energy Use:ⓘ
24.20 WindowServer
17.56 com.apple.WebKit.WebContent
11.08 Spotify Helper
7.68 com.apple.WebKit.Networking
Virtual Memory Information:ⓘ
13.91 GB Available RAM
2.65 GB Free RAM
18.09 GB Used RAM
11.26 GB Cached files
0 B Swap Used
Software installs:ⓘ
Slack: 2.6.2 (installed 2017-05-28)
Adobe Flash Player: (installed 2017-06-13)
Adobe Flash Player: (installed 2017-06-17)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-06-20 14:25:12 Last shutdown cause: 0 - Power loss
Files deleted by EtreCheck:ⓘ
2017-06-23 15:54:06 - /Library/LaunchAgents/com.canon.MFManager.plist - Unknown
2017-06-23 15:54:06 - /Library/LaunchDaemons/com.logmein.raupdate.plist - Unknown
You machine is having a Kernal Panic. These can be caused by hardware or software so they can be difficult to determine what is the problem. Can you boot into the Recovery Partition (Command + R) or Safe Mode?
On those occasions when it happens, I've just turned off the power at the wall and turned it back on after a few seconds. Mostly that solves it.
The problem occurs shortly after the screen goes from black to grey and before the progress bar appears.
Michael Haffey wrote:
On those occasions when it happens, I've just turned off the power at the wall and turned it back on after a few seconds. Mostly that solves it.
The problem occurs shortly after the screen goes from black to grey and before the progress bar appears
Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
Michael Haffey wrote:
I bought the memory with the machine from Apple as new five years ago.
Thank you. Sometimes third party RAM can cause KPs'. I don't see any huge red flags in your report, however you should review the amount of Internet Plugins you have installed and see if you can live without some.
I suspect the issue might be hardware related however unless the KPs become more regular about the only thing you can do is run Apple Diagnostics and see if anything shows. As stated, restart in Safe Mode, this will clear some caches. Of course ensure you system is always backed up so if it is a hardware issue you will not lose your data. If the KPs become more regular take the computer to your local Apple Store or AASP to be thoroughly checked out.
What brand of RAM is installed and where did you buy it?
I bought the memory with the machine from Apple as new five years ago.
A recent Panic Log may help to identify the problem. In the Finder, choose Go to Folder... from the Go menu and paste /Library/Logs/DiagnosticReports
Thanks, Mike.
I had a look ether but saw nothing which looks like a panic log.
crash on boot - iMac
